PrePaidGSM.net Forum
telna Mobile
PrePaidGSM Home National Operators International Cards Contacts Links


Reply
 
Thread Tools Display Modes
Old
  (#21)
inquisitor (Offline)
Senior Member
Prepaid Professionist
 
inquisitor's Avatar
 
Posts: 1,399
Join Date: 15 Nov 2006

Country:
Default 28-01-2013, 19:25

On this planet it's fairly common that customer support agents have a very limited understanding of their company's products and the technology behind them. Why shouldn't you have a login for their customer portal? It could be a problem to activate/register a SIM as a foreigner (which for swisscom, sunrise, orange and OK mobile definitely it isn't!), but once your SIM has been registered and activated (which obviously is the case) why shouldn't you have access to the customer portal?
It's also very common that support agents start talking trash when they do not understand your problem or can't solve your problem.

The swisscom customer portal is quite confusing. Starting with the fact that it's hosted under the bluewin.ch domain (swisscom's now defunct ISP brand) through to the totally unintuitive design where the most important information (balance) is hidden somewhere nobody would look for it.


terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762;
postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile
VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

Last edited by inquisitor; 28-01-2013 at 19:33..
   
Reply With Quote
Old
  (#22)
wco81 (Offline)
Senior Member
Prepaid Expert
 
Posts: 304
Join Date: 17 Jun 2007

Country:
Default 29-01-2013, 05:40

Well even if he was wrong, I have to give them credit for having such extensive English support.

Haven't seen that in other EU countries, though I've probably visited Southern Europe more.
   
Reply With Quote
Old
  (#23)
NFH (Offline)
Senior Member
Prepaid Expert
 
NFH's Avatar
 
Posts: 321
Join Date: 11 Apr 2012
Location: London

Country:
Default 02-02-2013, 09:41

I notice that Swisscom's expiry policy is favourable. You need only chargeable use every 12 months to keep the SIM card active. Unusually, topping up does not prolong the validity, but given that chargeable use is a much more favourable policy than topping up, this isn't a problem.
   
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
vBulletin Skin developed by: vBStyles.com
2002- ad libitum PrePaidGSM.net