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Bossman (Offline)
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Default 25-02-2018, 13:21

Agreed. It's not due to the app update. I tried it on the SIP client on my phone and it does not work either.

The Piranha Representative reads this thread, so hopefully they respond accordingly.

Quote:
Originally Posted by bourbonkiller View Post
Not sure if its really a matter of the App Update. I use Bria and have tried with other voip apps and can not connect any more since mid january...



Phones: ASUS zenfone 3, Nexus 4, Lumia 650 dual sim
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
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Bossman (Offline)
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Default 25-02-2018, 20:16

I opened a support ticket with Piranha. Here is their response

"We are having issues with the operator concerning VoIP we will let you know when they have resolved the issue."

Bourbonkiller mentioned he first observed this in Mid January. So this has been an issue for at least a month.


Phones: ASUS zenfone 3, Nexus 4, Lumia 650 dual sim
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
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bourbonkiller (Offline)
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Default 26-02-2018, 15:19

To me it seems like this feature (VoIP) is gone. Simcard works fine for the moment. I always thought that VoIP is a integral feature of the Simcard itself and all forwarding and callback works via VoIP.

Has anyone checked if the callback of the Simcard works? In my area there is direct dial...

BK


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Bossman (Offline)
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Default 26-02-2018, 18:02

Agreed. I believe the voip feature is gone for good. No, have not tried if the callback still works. It's direct dial from here as well.


Phones: ASUS zenfone 3, Nexus 4, Lumia 650 dual sim
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
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Bossman (Offline)
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Default 27-02-2018, 02:08

Tested my SIM. It registers on AT&T, and that's it! Calling it goes straight to VM. Calling out from it, I get an automated voice message that calls are not allowed. I sent txt to both US/UK numbers, but none came through.


Phones: ASUS zenfone 3, Nexus 4, Lumia 650 dual sim
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
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rfranzq (Offline)
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Default 27-02-2018, 06:19

Quote:
Originally Posted by Bossman View Post
Tested my SIM. It registers on AT&T, and that's it! Calling it goes straight to VM. Calling out from it, I get an automated voice message that calls are not allowed. I sent txt to both US/UK numbers, but none came through.

You sound like the problem I had earlier this month.

ME:
Quote:
Phone will not send or receive SMS or phone calls.
Network--== AT&T
Profile #2
I know that currently T-Mobile is not working for you.
Piranha:
Quote:
can you manually select the network required and retest, you have one of the older sims, if this does not help we will send you a new sim
ME:
Quote:
Not using a smartphone. Choosing AT&T automatically or manually was never an issue.
Rebooted the phone and it worked so thank you.
I assume you did something on your end.
Piranha:
Quote:
no problem, we reboot from this end
Perhaps you can ask them to do something similar?
   
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Bossman (Offline)
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Default 27-02-2018, 11:11

Okay. I will reach out to them. Thanks.

Quote:
Originally Posted by rfranzq View Post
You sound like the problem I had earlier this month.

Perhaps you can ask them to do something similar?


Phones: ASUS zenfone 3, Nexus 4, Lumia 650 dual sim
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Bossman (Offline)
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Default 27-02-2018, 15:02

Update: About a couple of hours after opening a support ticket, it started working. Piranha did not really get back to me. I am guessing they did something on their end though.


Phones: ASUS zenfone 3, Nexus 4, Lumia 650 dual sim
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
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rfranzq (Offline)
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Default 28-02-2018, 01:32

Quote:
Originally Posted by Bossman View Post
Update: About a couple of hours after opening a support ticket, it started working. Piranha did not really get back to me. I am guessing they did something on their end though.

My SIM is from 3/12/2012 [best I can tell].
What is the vintage of your SIM?
   
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Bossman (Offline)
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Default 28-02-2018, 01:35

They sent me this updated SIM sometime last year.

Quote:
Originally Posted by rfranzq View Post
My SIM is from 3/12/2012 [best I can tell].
What is the vintage of your SIM?


Phones: ASUS zenfone 3, Nexus 4, Lumia 650 dual sim
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
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