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rfranzq (Offline)
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Default SMART prepaid not connecting in California - 04-02-2014, 20:33

My SMART prepaid SIM has stopped connecting to either AT&T or T-Mobile here in California. T-Mobile stopped a week or so ago. AT&T stopped this weekend.
[Times are approximate, they are when I noticed.]

Anybody else having this issue?

Does anyone have a customer service phone number I can use to try to get in touch with them? The do not seem to show one online and the 'help system' is not working for me.
   
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rfranzq (Offline)
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Default 16-02-2014, 06:20

I was able to contact CS through their web based help.
Today [2/15/2014] it is now connecting to AT&T but not T-Mobile.
   
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DRNewcomb (Offline)
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Default 17-02-2014, 01:05

My only experience with that was a guy from P.I. who forgot to activate roaming before he left P.I.
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Default 17-02-2014, 02:11

Quote:
Originally Posted by DRNewcomb View Post
My only experience with that was a guy from P.I. who forgot to activate roaming before he left P.I.
While that can be an issue, I have not left California with it since 2007
[Europe] and have never not had it on roaming since I have never been to the Philippines.
I figured I would use it as a wildcard International SIM for sending SMS.
   
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