(#1)
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Junior Member
Newbie
Posts: 8
Join Date: 07 Sep 2013
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Problem ordering Toggle Mobile sim -
15-09-2013, 23:07
I'm just wondering if anyone else from the USA has been successful in purchasing a sim card from their site? I have tried several different credit cards (one tied to my bank account and a Chase Slate Visa) and each time I get a payment failure message. I contacted their support and they just told me that they escalated my issue to their technical department and they confirmed that I was unsuccessful due to random security checks used to protect their customers. Completely useless information to me. I guess that's one way to protect people, don't let them buy your sim cards.
If anyone has any suggestions here I would appreciate it. I still have a little less than a month before my wife leaves for Germany and I want to make this process as painless as possible for her. She's not exactly technically savvy. |
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(#2)
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Member
Advanced Member
Posts: 59
Join Date: 04 Aug 2013
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16-09-2013, 08:07
Just send them an email: cs@togglemobile.co.uk and say you couldn't order it. I guess you already did that, reading more closely.
When I did that they offered to send me one for free. Then I used Paypal to add credit to it. See if they will send you one for free. Europe 2013 vacation: Piranha-Mobile and Truphone plus the following AT: T-Mobile, CZ: Tesco Mobile, DE: Lidl & Toggle Mobile, DK: Telia & Toggle Mobile, ES: Toggle Mobile, FR: Orange & Toggle Mobile, HU: T-Mobile, SE: Telenor & Toggle Mobile |
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(#3)
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Junior Member
Newbie
Posts: 8
Join Date: 07 Sep 2013
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16-09-2013, 14:29
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(#4)
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Member
Advanced Member
Posts: 85
Join Date: 22 Nov 2011
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16-09-2013, 22:16
UWT-mobile and Xxsim: for call+sms in Europa extern and Worldwide ToggleMobile: for internet+call+sms only in EU intern (VoIP/Sip) FriendCaller or SipCall.ch: Worldwide sms+call |
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(#5)
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Junior Member
Newbie
Posts: 8
Join Date: 07 Sep 2013
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18-09-2013, 01:46
The people at Toggle have sent me another email and they have said my problem is because I didn't use a 3D secure credit card. What is a 3D secure credit card?!? I have never heard of this. I called my bank and the person I got didn't know what I was talking about. They thought that maybe this was something common in the UK & EU.
Thanks for the eBay links Eustar. I'd prefer to avoid eBay. There is only one auction for a nano sim right now and they want £3.99 and £10.00 for postage. That's a little more than $20USD and it doesn't come with any credit. |
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(#6)
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Member
Advanced Member
Posts: 59
Join Date: 04 Aug 2013
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18-09-2013, 08:24
Quote:
http://en.wikipedia.org/wiki/3-D_Secure Europe 2013 vacation: Piranha-Mobile and Truphone plus the following AT: T-Mobile, CZ: Tesco Mobile, DE: Lidl & Toggle Mobile, DK: Telia & Toggle Mobile, ES: Toggle Mobile, FR: Orange & Toggle Mobile, HU: T-Mobile, SE: Telenor & Toggle Mobile |
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(#7)
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Senior Member
Prepaid Fan
Posts: 116
Join Date: 31 Dec 2012
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19-09-2013, 00:26
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5£ with 5£ credit, 1.99£ postage worldwide |
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(#8)
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Junior Member
Newbie
Posts: 1
Join Date: 19 Sep 2013
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19-09-2013, 06:58
I had the same problem 2 weeks ago; you essentially have to call Verified by Visa as you're trying to order the SIM to make sure your card clears. I first had to call my credit card company (Chase) and then get them to route me to the Verified by Visa Support. There's also a similar thing for Mastercard called Mastercard SecureCode.
As far as I can tell, it's mostly implemented in Europe and most credit card companies find it a pain. I also had the same issue with buying airline tickets from Jetairfly. In either event, I emailed Toggle Mobile, they told me it was a 3D secure issue, I tried again and failed, they sent me a sim card which, like HappyCamper, I topped up via Paypal. Took about a week. |
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