Anyone get a new Yackie Sim? - Page 4

Bossman · 04-06-2007, 21:14

Just FYI, if you had credit on your old sim consider it history. It's either they could not transfer it or they just killed all the old sims without keeping track of the credit on them. I am 100% sure of the credit on my sim. Even made sure as soon as they announced thet all services will be suspended.

Anyway, here is the response from the yackie folks regarding the credit on the old sim.
-------------------------------------------------
Please reload there is no available balance at this time.

Regards

EDIT: I do not plan on reloading this sim and have it wiped out again. So, it will sit on my desk and gather dust for now. My freeGlobalSim and UM sims will suffice for now.

DRNewcomb · 04-06-2007, 21:56

Quote:

Originally Posted by Bossman

Please reload there is no available balance at this time.

Sounds like "throwing good money after bad" to me.

shyme · **Anyone get the new yackie sim? -** 04-06-2007, 22:53

I also received my new yackie SIM.You seem all to have bad experience with this one , but it is not my case.I had credit on my old SIM which was transfered to my new one, even with an extra.For the price you might find it expensive, there are different ways as explained previously to reduce the cost , but it seems complicated to set up for a novice. A part from that I had a local number atttached to my old SIM, I have been told that I will keep the same.At the moment it doesn't work (the line is always busy).I send an e-mail the support and they answered that they'll fix it.I'll inform you of the issue.

dg7feq · **never again -** 05-06-2007, 20:20

Today i also got the new card with zero balance on it. There had been some bucks left on the old card so i asked them some questions. And finally really pissed me off even though i am usually quite happy about testing new technology. I will post all the emails and replies here so you can get your own opinion:

Hello,
> i received my new SIM-card today but all the old balance is gone. Will
> you still recharge the cards with the remaining balance from the old system?
>
> Furthermore there is some information missing:
> 1) In which countries is GPRS available?
> 2) what are the GPRS settings?
> 3) what happens with the old DID numbers? Do we get them switched to the
> new cards or will there be new ones assigned again (would be my 4th
> number then....).

Yackie reply:
Since this a new system I don't have any records of the reminding time on
your SIM, you will have to purchase some credit online, the old did will be
added to your New SIM we have started this but for now you will have to use
the UK number which has FREE incoming calls. Also I will have to find out
about the GPRS services, it might be and I will let you know.

my reply:
In other words you deleted our money without notifying us before that
> the money will be lost. The old SIM was switched off before the new SIM
> arrived and was activated. This alone is totally not an acceptable
> behaviour for a serious company. If you switch off the old system you
> have to save the customer data and establish a new running system
> before.This even forced me to buy a new SIM card for our last business
> trips.
>
> This is in total absolutely not acceptable.
>
> Until now I spent quite a lot of time to test your SIM card, talked for
> long times with the customer care, got several different did numbers and
> always had wrong billing on the old card. Since you started the VoIP
> service the DID forwarding didnt work for several times and it was
> always a long way for your customer service to get the service back
> running. If you now have no way to get at least the remaining balance
> back on the new card I will for sure not use this "service" again for a
> single cent.

Yackie reply:
The only airtime that we showed purchased in our data base is when you ordered the card in June 2006. There were no purchases after this and that’s why we were unable to load your card. We can add some airtime to your card, but if you rather return the card to our address, you can do this regular mail.

my reply:
yes, there was no more reload as the card did not work most of the time. There was still balance left from the initial purchase.
Its not the 8 $ which still had been on the card that annoys me. Its the whole procedure that your company shows that makes me belive you are 100% unreliable.
I will return the SIM-card to you and hope this sad story comes to an end with this.

I already put my SIM back in the envelope and will drop it in the mailbox tomorrow.

Chris

Bossman · 05-06-2007, 20:37

I had a similar correspondence with them. I cannot believe their customer service! Here is my correspondence from yesterday. I will not be contacting them again.
------------------------------------------------------

1st email from me to yackie:

The balance on my old card was not transferred over. can you please look into it and make the appropriate changes?

Response from yackie:

Please reload there is no available balance at this time.

Regards

2nd email from me to Yackie:

Yackie Mobile,

This is not the first email I have written regarding why credit available on my old sim was not transferred over. I expect that you'd be able to check your records and verify that.

At this point I am not satisfied with the kind of response I have received regarding this issue. If anything it should be admitted that a mistake was made and should be corrected.

response from Yackie:

Good Morning,

As I told you before we are checking on this but it takes time because we have to check the system for airtime ordered and this will be resolved ASAP but I can’t just add credit to your account because you said that you have a balance. This has to be checked through the system. Your DID will be added but you can use the UK number for your incoming call until all the numbers are uploaded to the accounts. Ones we have the record of airtime order and what was processed then we will add the balance to your SIM card.

Kind regards

dg7feq · 05-06-2007, 20:51

Yes, i cant belive that any serious company switches off a old system before backup of the data. And if they say that their carrier switched off the SIM cards then it just seems that they didnt pay their bills.

Oh well, i dont want to spend more energy on this issue. I just kick the SIM away and forget them.

Chris

bbob · 05-06-2007, 21:39

Shyme:

"I also received my new yackie SIM.You seem all to have bad experience with this one , but it is not my case"

"A part from that I had a local number atttached to my old SIM, I have been told that I will keep the same.At the moment it doesn't work (the line is always busy).I send an e-mail the support and they answered that they'll fix it.I'll inform you of the issue."

So you have no bad experience, but your local numbers don't work.

Yackie reply:
Since this a new system I don't have any records of the reminding time onyour SIM, you will have to purchase some credit online, the old did will be added to your New SIM we have started this but for now you will have to use
the UK number which has FREE incoming calls.

The DID seems to be another problem and you would expect that when sending out new sim cards they would update the DID directly for these new sim card.

But is seems useless, yackie can not be considered serious. I just does not look good giving out yet another new number to customers or having customers call you on a did number which does not work.

The do it yourself way is indeed not for a novice user but is more reliable and cheaper.

money69 · 06-06-2007, 16:23

Does anyone here have their account information to successfully login online? I dont have any and would like to access my account in order to see if my credit remains. Anyone know?

Bossman · 06-06-2007, 17:06

The new account page is under construction. So, you can't really see anything. If you are talking about seeing your balance on the old card. AFAIK, it's no longer possible since they deactivated all those IDs. As for the new sim card just dial 187 to get your balance.

Quote:

Originally Posted by money69

Does anyone here have their account information to successfully login online? I dont have any and would like to access my account in order to see if my credit remains. Anyone know?

dg7feq · 06-06-2007, 17:06

Quote:

Originally Posted by money69

Does anyone here have their account information to successfully login online? I dont have any and would like to access my account in order to see if my credit remains. Anyone know?

The website says that you have to email them regarding the account information as the web interface doesnt work yet.

Chris

	(#31)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	04-06-2007, 21:14 Just FYI, if you had credit on your old sim consider it history. It's either they could not transfer it or they just killed all the old sims without keeping track of the credit on them. I am 100% sure of the credit on my sim. Even made sure as soon as they announced thet all services will be suspended. Anyway, here is the response from the yackie folks regarding the credit on the old sim. ------------------------------------------------- Please reload there is no available balance at this time. Regards EDIT: I do not plan on reloading this sim and have it wiped out again. So, it will sit on my desk and gather dust for now. My freeGlobalSim and UM sims will suffice for now. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile Last edited by Bossman; 04-06-2007 at 22:23..

	(#33)
shyme (Offline) Junior Member Newbie Posts: 2 Join Date: 06 Dec 2006 Country:	Anyone get the new yackie sim? - 04-06-2007, 22:53 I also received my new yackie SIM.You seem all to have bad experience with this one , but it is not my case.I had credit on my old SIM which was transfered to my new one, even with an extra.For the price you might find it expensive, there are different ways as explained previously to reduce the cost , but it seems complicated to set up for a novice. A part from that I had a local number atttached to my old SIM, I have been told that I will keep the same.At the moment it doesn't work (the line is always busy).I send an e-mail the support and they answered that they'll fix it.I'll inform you of the issue.

	(#34)
dg7feq (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 04 Feb 2006 Location: Germany Country:	never again - 05-06-2007, 20:20 Today i also got the new card with zero balance on it. There had been some bucks left on the old card so i asked them some questions. And finally really pissed me off even though i am usually quite happy about testing new technology. I will post all the emails and replies here so you can get your own opinion: Hello, > i received my new SIM-card today but all the old balance is gone. Will > you still recharge the cards with the remaining balance from the old system? > > Furthermore there is some information missing: > 1) In which countries is GPRS available? > 2) what are the GPRS settings? > 3) what happens with the old DID numbers? Do we get them switched to the > new cards or will there be new ones assigned again (would be my 4th > number then....). Yackie reply: Since this a new system I don't have any records of the reminding time on your SIM, you will have to purchase some credit online, the old did will be added to your New SIM we have started this but for now you will have to use the UK number which has FREE incoming calls. Also I will have to find out about the GPRS services, it might be and I will let you know. my reply: In other words you deleted our money without notifying us before that > the money will be lost. The old SIM was switched off before the new SIM > arrived and was activated. This alone is totally not an acceptable > behaviour for a serious company. If you switch off the old system you > have to save the customer data and establish a new running system > before.This even forced me to buy a new SIM card for our last business > trips. > > This is in total absolutely not acceptable. > > Until now I spent quite a lot of time to test your SIM card, talked for > long times with the customer care, got several different did numbers and > always had wrong billing on the old card. Since you started the VoIP > service the DID forwarding didnt work for several times and it was > always a long way for your customer service to get the service back > running. If you now have no way to get at least the remaining balance > back on the new card I will for sure not use this "service" again for a > single cent. Yackie reply: The only airtime that we showed purchased in our data base is when you ordered the card in June 2006. There were no purchases after this and that’s why we were unable to load your card. We can add some airtime to your card, but if you rather return the card to our address, you can do this regular mail. my reply: yes, there was no more reload as the card did not work most of the time. There was still balance left from the initial purchase. Its not the 8 $ which still had been on the card that annoys me. Its the whole procedure that your company shows that makes me belive you are 100% unreliable. I will return the SIM-card to you and hope this sad story comes to an end with this. I already put my SIM back in the envelope and will drop it in the mailbox tomorrow. Chris Germany: o2 blue all-in L, simquadrat Thailand: truemove (phone+sms+wifi) International: xxSim+372, toggle +44/+49/+41/+31 Phones: Huawei Mate7, Huawei P9

	(#35)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	05-06-2007, 20:37 I had a similar correspondence with them. I cannot believe their customer service! Here is my correspondence from yesterday. I will not be contacting them again. ------------------------------------------------------ 1st email from me to yackie: The balance on my old card was not transferred over. can you please look into it and make the appropriate changes? Response from yackie: Please reload there is no available balance at this time. Regards 2nd email from me to Yackie: Yackie Mobile, This is not the first email I have written regarding why credit available on my old sim was not transferred over. I expect that you'd be able to check your records and verify that. At this point I am not satisfied with the kind of response I have received regarding this issue. If anything it should be admitted that a mistake was made and should be corrected. response from Yackie: Good Morning, As I told you before we are checking on this but it takes time because we have to check the system for airtime ordered and this will be resolved ASAP but I can’t just add credit to your account because you said that you have a balance. This has to be checked through the system. Your DID will be added but you can use the UK number for your incoming call until all the numbers are uploaded to the accounts. Ones we have the record of airtime order and what was processed then we will add the balance to your SIM card. Kind regards Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#36)
dg7feq (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 04 Feb 2006 Location: Germany Country:	05-06-2007, 20:51 Yes, i cant belive that any serious company switches off a old system before backup of the data. And if they say that their carrier switched off the SIM cards then it just seems that they didnt pay their bills. Oh well, i dont want to spend more energy on this issue. I just kick the SIM away and forget them. Chris Germany: o2 blue all-in L, simquadrat Thailand: truemove (phone+sms+wifi) International: xxSim+372, toggle +44/+49/+41/+31 Phones: Huawei Mate7, Huawei P9

	(#37)
bbob (Offline) Senior Member Prepaid Expert Posts: 499 Join Date: 20 Feb 2007 Country:	05-06-2007, 21:39 Shyme: "I also received my new yackie SIM.You seem all to have bad experience with this one , but it is not my case" "A part from that I had a local number atttached to my old SIM, I have been told that I will keep the same.At the moment it doesn't work (the line is always busy).I send an e-mail the support and they answered that they'll fix it.I'll inform you of the issue." So you have no bad experience, but your local numbers don't work. Yackie reply: Since this a new system I don't have any records of the reminding time onyour SIM, you will have to purchase some credit online, the old did will be added to your New SIM we have started this but for now you will have to use the UK number which has FREE incoming calls. The DID seems to be another problem and you would expect that when sending out new sim cards they would update the DID directly for these new sim card. But is seems useless, yackie can not be considered serious. I just does not look good giving out yet another new number to customers or having customers call you on a did number which does not work. The do it yourself way is indeed not for a novice user but is more reliable and cheaper.

	(#38)
money69 (Offline) Senior Member Prepaid Fan Posts: 154 Join Date: 06 Aug 2004 Country:	06-06-2007, 16:23 Does anyone here have their account information to successfully login online? I dont have any and would like to access my account in order to see if my credit remains. Anyone know?