Worldsim what a bad service !!!

[mingelli]

For whatever is worth I have been using WorldSim card (UK and US number) in Europe and in Saudi Arabia and always worked very well, received all calls for free in Saudi as well (not on weekend) and could check my account online as well. I am pleased with the service.

[ecsqatar]

I wish i could confirm the same , but i will consider it stupidity to use that sim in UAE , .26c per minute for receiving call.UAE to KSA call from Etisalat or DU (local providers) is same.Beside Zain (KSA Provider ) sim has free incoming in UAE .That is real not spam like these guys.

[Charyus]

I'm sure WorldSIM is doing its best to be a decent telecom provider. Problem is, they are not very successful in it.

They are acting as a bunch of criminals by selling products without delivering them. They take money from people and subsequently delete their account so the client is not able to make use of the phone and services he paid for.

They are extremely hard to reach and there's nowhere a direct email address available. You are forced to use their web based comm tool which is not functioning when you want to ask or make a complain. The phone number they offer in case you like to speak directly with them, produces a stream of mind altering noise (perhaps you call this music???) and you NEVER get anybody on the phone.
Remember, WorldSIM is a telecom provider!! Great PR if you do not understand how it works in this world. Calling from abroad is costing me a serious amount of money, just because their product is not working and I therefore cannot use the free number.

Deleting an account that has been in working order for over two years and then telling me I'm not a client (with a WorldSIM card in my hands and proof of payment) is in my view nothing more and nothing less than a big rip off with the DNA of a 419 scam!!

You know, dear WorldSIM gang, this would have never happened if you simply checked out what was really going on. A simple "mea culpa" would have solved it. Now your terrible service, together with your attitude will result in much more damage than the profits you thought to make by stealing money from me.

For your information, a complaint is a very cheap way to bring your service level to higher standards. It shows faults in the organisation that you can work on. Simply disregarding them or even worse, not adequately address them, is a missed opportunity becoming a better company!

Conclusion? NEVER buy services from WorldSIM!

And for all the people who are happy with them? Congratulations! Stay with them and be happy. Do not change to another provider and spread the word. I must have made a mistake or I'm the only one who had this tragic encounter.

[KevinHSN]

Using the WorldSIM has its pros and cons. The pros is that it has good rates mentioned in the website, so as the data rates for some country. Great products as well. Cons remains of selecting the proper location and using the SIM card in a yearly period. Hope that they may come with SIM cards which does not require selecting the profile. As long as you can manage to use the SIM card in the correct profile, you get great rates. I had once incurred the same thing that you had said, being under the incorrect profile and charged a huge amount. Contacted the support and asked the charges for, they replied me politely, informing that I had been under wrong profile. Was about to say something, but they informed me the correct setting and partner provider, and was generous to reimburse the additional charges after a day of them raising it to their supervisors. Since then, I had always checked the profile and location and always keep a track of their roaming rates before I use the SIM card during my vacations.

Originally Posted by KevinHSN

Using the WorldSIM has its pros and cons. The pros is that it has good rates mentioned in the website, so as the data rates for some country. Great products as well. Cons remains of selecting the proper location and using the SIM card in a yearly period. Hope that they may come with SIM cards which does not require selecting the profile. As long as you can manage to use the SIM card in the correct profile, you get great rates. I had once incurred the same thing that you had said, being under the incorrect profile and charged a huge amount. Contacted the support and asked the charges for, they replied me politely, informing that I had been under wrong profile. Was about to say something, but they informed me the correct setting and partner provider, and was generous to reimburse the additional charges after a day of them raising it to their supervisors. Since then, I had always checked the profile and location and always keep a track of their roaming rates before I use the SIM card during my vacations.

What phone code country they use?

[rfranzq]

Originally Posted by amgee

What phone code country they use?

USA and UK. At least mine are and I am in California [which I assume everyone knows is in the USA.]


They also seem to have 'Virtual Numbers' for many countries.
https://www.worldsim.com/virtual-phone-number/


They have also started a 'Monthly Reoccurring Charge' [=MRC] of $1.50.
Any balance you have will slowly leak.
This seems to have started December 2014.