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kctopitz (Offline)
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Default 17-07-2019, 11:12

Quote:
Originally Posted by gaztelugatxe View Post
Hello

No answer to the e-mail and the Dutch mobile number does not work.
I've tried with toggle mobile Uk and they give you a case number but there is an error saying that the email account is full. I also tried with their number but after 6 minutes they hanged up because their offices were closed (called at 16:30 U.K. Time and they say they work until 17:00)

Anyone contacted successfully with toggle mobile lately?

Thanks
I was able to get through to the UK number a couple weeks ago when the UK site was also down. On a prior attempt the same day I got through to a dead line (or possibly someone who decided to answer, not speak and leave me on mute until I hung up). I'd suggest trying again until you get through to someone.

Either way, Toggle seems to be on its last legs.
   
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gaztelugatxe (Offline)
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Default 26-07-2019, 17:50

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Originally Posted by kctopitz View Post
I was able to get through to the UK number a couple weeks ago when the UK site was also down. On a prior attempt the same day I got through to a dead line (or possibly someone who decided to answer, not speak and leave me on mute until I hung up). I'd suggest trying again until you get through to someone.

Either way, Toggle seems to be on its last legs.
Hello

Unfortunatelly there hasnīt been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards
   
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Bossman (Offline)
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Default 26-07-2019, 21:32

Sounds like they are separate entities, and the Dutch side has closed shop!

Quote:
Originally Posted by gaztelugatxe View Post
Hello

Unfortunatelly there hasnīt been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards


Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3,
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
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kctopitz (Offline)
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Default 27-07-2019, 11:39

Quote:
Originally Posted by gaztelugatxe View Post
Hello

Unfortunatelly there hasnīt been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards
I would either reply or call them (the UK Toggle) and press them on the matter of whether Toggle NL still exists, and if so, a phone number they can be reached at, making sure it's not the one you've already tried which isn't working.

Beyond that, if they have indeed shut down, you'd have to look into Dutch or EU law to see if you're legally entitled to a refund of whatever your balance was. Since they're owned by LycaMobile, which still exists, it's not like they're out of money.

I should add that I'm currently having a problem receiving SMS on a Toggle UK virtual # (not the first time I've had this problem), and support has actually been responding to emails.

Last edited by kctopitz; 27-07-2019 at 11:46..
   
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ChrisNeedsToKnow (Offline)
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Default 13-11-2019, 23:13

Togglemobile seems to be history.

Their website www.togglemobile.co.uk only shows a message, which re-directs to www.lycamobile.co.uk

Currently active numbers from other countries still ring (I just checked with my card), but lycamobile.co.uk doesn't allow to register new ones, or indeed show any of the corresponding settings.

As such I assume that was that; somehow.
   
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MBK (Offline)
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Default 14-11-2019, 00:21

Did you ask support about this? Especially regarding the situation with the local numbers? Can we keep them, or get them ported to a lyca Sim or any other Sim?
   
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andy (Offline)
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Default 14-11-2019, 13:02

I received a text message to say this is being transferred to Lycamobile, and indeed the onscreen network name says that too.

I've phoned CS who confirm the call tariff will be as per Lycamobile, e.g. 19p/min to other UK mobiles.

I've said that's an unacceptable change of T&C and they should refund remaining credit and allow customers to leave. Sent in by website contact form.

I contacted an eBay vendor of Toggle SIMs to advise them (their last sale was only yesterday).

I don't have other country numbers at the moment (I just went wirh the one month temporary option), so I can't test that aspect.

As well as that, I noticed that in the call records there were more incoming voicemails in the last 3 or 4 months than I knew about, despite this being my main incoming number and therefore on most of the time, so perhaps it's been ropier for a while than I realised.

Port to 3p a minute calls elsewhere, I think, but one of the other 3p options is also disappearing, O2.

Last edited by andy; 14-11-2019 at 13:40..
   
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ChrisNeedsToKnow (Offline)
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Default 14-11-2019, 14:57

Quote:
Originally Posted by andy View Post
...they should refund remaining credit...
Did they say if they'll refund?
   
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andy (Offline)
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Default 14-11-2019, 15:20

Quote:
Originally Posted by ChrisNeedsToKnow View Post
Did they say if they'll refund?
No. The person on the phone said no. I've submitted a query/complaint on the website ...
   
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ChrisNeedsToKnow (Offline)
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Default 14-11-2019, 15:22

Quote:
Originally Posted by andy View Post
No. The person on the phone said no. I've submitted a query/complaint on the website ...
I guess the next step would be to take this to the telecom ombudsman.

Although UK law does not normally require credit to be repaid, Iīm sure in the case of changing conditions a refund would be a requirement. After all, this isn't what we paid for.
   
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