09 trouble

oatmeallover · **09 trouble -** 30-06-2007, 12:45

hello, im currently using a 09 sim in europe, all was well until the card ran out of money completely, i used a separate phone to call and top off, paid the bill, tried the card and no luck, called again and they said the sim is no longer of use because i ran out of $ completely. but they failed to tell me this when i called to top off.

the card is not usable now and they charged me without, of course customer service is unoresposonive, is there anything i can do?

Bossman · 30-06-2007, 13:19

Wow! Running out of credit renders the sim useless. Thet's nonsense! If that's the case, why did their system let you topup a deactivated/cancelled sim? At a minimum, they should refund the amount of your topup. You probably used a credit card to topup, so contact your bank and deny the charges right away.

oatmeallover · 30-06-2007, 13:22

i know, i spoke to a woman in lithuania and said she would email the office in iceland, ive emailed a few times with no response

resorting to my united mobile backup,this is nonsense

MATHA531 · 02-07-2007, 02:02

On my visit to Europe just completed, somehow I went through all my O9 credit also. Don't know how it happened as I used CBW and in theory shouldn't have been charged...doesn't seem to be any way to recharge. With tremendous increase in prices to Liechtenstein mobiles, and the fact CBW doesn't seem to work for the Estonian mobile, this indeed is a problem.

	(#1)
oatmeallover (Offline) Junior Member Amateur Member Posts: 26 Join Date: 15 May 2006 Country:	09 trouble - 30-06-2007, 12:45 hello, im currently using a 09 sim in europe, all was well until the card ran out of money completely, i used a separate phone to call and top off, paid the bill, tried the card and no luck, called again and they said the sim is no longer of use because i ran out of $ completely. but they failed to tell me this when i called to top off. the card is not usable now and they charged me without, of course customer service is unoresposonive, is there anything i can do?

	(#2)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	30-06-2007, 13:19 Wow! Running out of credit renders the sim useless. Thet's nonsense! If that's the case, why did their system let you topup a deactivated/cancelled sim? At a minimum, they should refund the amount of your topup. You probably used a credit card to topup, so contact your bank and deny the charges right away. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#3)
oatmeallover (Offline) Junior Member Amateur Member Posts: 26 Join Date: 15 May 2006 Country:	30-06-2007, 13:22 i know, i spoke to a woman in lithuania and said she would email the office in iceland, ive emailed a few times with no response resorting to my united mobile backup,this is nonsense

	(#4)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	02-07-2007, 02:02 On my visit to Europe just completed, somehow I went through all my O9 credit also. Don't know how it happened as I used CBW and in theory shouldn't have been charged...doesn't seem to be any way to recharge. With tremendous increase in prices to Liechtenstein mobiles, and the fact CBW doesn't seem to work for the Estonian mobile, this indeed is a problem.