My experience with Onesimcard. - Page 3

kayexalate · **Trading in International SIM for Free OneSimCard -** 18-05-2010, 06:52

Quote:

Originally Posted by OneSimCard

Thanks rfranz & Sofia for beating me to it - you two are fast

Monkeyboy, follow the link from rfranz, fill out the form and mail us your deceased Celtrek SIM. We will ship you a free OneSimCard SIM with $10 balance once we receive it.

Are there any other international SIM card brands that people would want to trade in for a free OneSimCard? We may open this replacement program up to all other global SIM cards for anyone who wants to make the switch. Any feedback is appreciated.

I have the Telestial Passport Global SIM card. It worked ok. I used it in Europe & Africa. It was nice to have free incoming calls in Europe. However, in Africa, I couldn't the ringback to work in Mozambique. I was frustrated because I was stuck and couldn't make any outgoing calls.

I was doing some research on the OneSimCard and came across this forum.

I'd love to send you my Telestial SIM card for a free OneSimCard to give it a try.

Thanks.

FBlack_111 · 18-05-2010, 14:44

For those who occasionally have ring back issues in other countries with their EKIT sim, there are other ways to get the ring back to work if you have problems. That's in addition to using the *126*......# code.

I am not sure this still works, but it helped me once in a country where ring back failed.

I discovered that the only way to make an outbound call was to send a text to "1234" with the contents of the text message containing the callback phone number string: *102*country code Number# and then waiting for a callback. IE: text

*102*1 858 555 1234# and send this as a text message to 1234. No charge for the text.

OneSimCard · 18-05-2010, 20:16

Quote:

Originally Posted by kayexalate

I have the Telestial Passport Global SIM card. It worked ok. I used it in Europe & Africa. It was nice to have free incoming calls in Europe. However, in Africa, I couldn't the ringback to work in Mozambique. I was frustrated because I was stuck and couldn't make any outgoing calls.

I was doing some research on the OneSimCard and came across this forum.

I'd love to send you my Telestial SIM card for a free OneSimCard to give it a try.

Thanks.

I am quite certain that the mods do not want me to provide an answer to your question, but hopefully by calling our customer service department they can help you with your request. Thank you for your interest.

Sophia · 22-04-2010, 12:32

They give you $10 credit with it, not a bad deal. I got mine about a month ago, and so far I've been happy with OneSimCard.

junaidiegale · **The worst Telecom Onesimcard -** 08-11-2011, 19:04

Hi,

I became a member of Onesimcard after United Mobile went into administration back in April and used their offer to replace my simcard.

Received Onesimcard and had no joy at all to date, I was travelling around the world given the number to my clients and could NOT remember the Onesimcard incoming once, till one day a client called me on my UK sim and said "You gave me a wrong number", shocked... I've been calling you and couldn't get connection...

Tried to contact Onesimcard ... no one is available... send them an email ... no response... I thought did they went into administration too???...Nope... Keep on reading...

Finally I had the chance to locate someone in the online live chat... who advised me to send the simcard back for a replacement since he could not call me or make a diagnose via his system...

I sent it back ... waited over 8 weeks ... No response ... I called them today and spoke with someone named NATALA ...

She said sir no post is here ... to get a replacement you need to pay for it...

Finally it boiled down to Natala advising me to walk away from Onesimcard if I'm not happy with the service... I asked her, is that the best you can do...she hanged up the phone on me... I Voted Onesimcard the Worst GSM Sim Card in the world...

Don't buy it or use their services...

Regards

OneSimCard · 08-11-2011, 21:03

Junaid,

You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card.

Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM.

If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason.

We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM).

We do advise you to use a different provider moving forward.

Thank you.

junaidiegale · 08-11-2011, 22:09

Quote:

Originally Posted by OneSimCard

Junaid,

You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card.

Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM.

If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason.

We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM).

We do advise you to use a different provider moving forward.

Thank you.

--------------------------------

Not remembering what? my number? How did this come about and when have I ever said I don't remember my number? perhaps you are trying to create something to undermine the truth and the bad experience I have had with dodgy Onesimcard network.

If the simcard I sent back did not reached your firm by now I would have it returned to me since I had my details on back of the envelop.

From 26/05/2010 to 11/10/2011 I have exchanged with Onesimcard 50 messages, it's an insult for you to claim only two, shame on you.

Furthermore your final closing statement is disturbing and shows your lack of respect and value for your customers.

I would be grateful if you return my UM Simcard.

Regards

OneSimCard · 08-11-2011, 23:02

Quote:

Originally Posted by junaidiegale

--------------------------------

I would be grateful if you return my UM Simcard.

Regards

All United Mobile SIM cards we receive for our free exchange program are destroyed. Also, UM went out of business years ago so the SIM card will do you no good. That is why you came to us in the first place, to get a free SIM card with $10 balance, which you received but never used. There is nothing more we can do to help you with this matter.

ruloko · **OneSimCard unreliable in Egypt -** 11-06-2010, 16:58

We used Onesimcard in Egypt and found it frequently unreliable. After dialing either a US or Egypt phone number, we sometimes got a call back ring, but we would wait 10-15 minutes for the call to go through, but it never did. Other times calls did go through, but probably 75% of the time we couldn't complete calls. Texting worked fine. Next time I'll get international service on my phone. Better to pay more and have reliability.

OneSimCard · **PM me details -** 11-06-2010, 17:06

Quote:

Originally Posted by ruloko

We used Onesimcard in Egypt and found it frequently unreliable. After dialing either a US or Egypt phone number, we sometimes got a call back ring, but we would wait 10-15 minutes for the call to go through, but it never did. Other times calls did go through, but probably 75% of the time we couldn't complete calls. Texting worked fine. Next time I'll get international service on my phone. Better to pay more and have reliability.

Please PM me your account email address and phone model used so we can investigate and report back. Thank you.

	(#2)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	18-05-2010, 14:44 For those who occasionally have ring back issues in other countries with their EKIT sim, there are other ways to get the ring back to work if you have problems. That's in addition to using the 126......# code. I am not sure this still works, but it helped me once in a country where ring back failed. I discovered that the only way to make an outbound call was to send a text to "1234" with the contents of the text message containing the callback phone number string: 102country code Number# and then waiting for a callback. IE: text 1021 858 555 1234# and send this as a text message to 1234. No charge for the text.

	(#4)
Sophia (Offline) Member Advanced Member Posts: 75 Join Date: 20 Jan 2010 Country:	22-04-2010, 12:32 They give you $10 credit with it, not a bad deal. I got mine about a month ago, and so far I've been happy with OneSimCard.

	(#5)
junaidiegale (Offline) Junior Member Newbie Posts: 4 Join Date: 08 Nov 2011 Country:	The worst Telecom Onesimcard - 08-11-2011, 19:04 Hi, I became a member of Onesimcard after United Mobile went into administration back in April and used their offer to replace my simcard. Received Onesimcard and had no joy at all to date, I was travelling around the world given the number to my clients and could NOT remember the Onesimcard incoming once, till one day a client called me on my UK sim and said "You gave me a wrong number", shocked... I've been calling you and couldn't get connection... Tried to contact Onesimcard ... no one is available... send them an email ... no response... I thought did they went into administration too???...Nope... Keep on reading... Finally I had the chance to locate someone in the online live chat... who advised me to send the simcard back for a replacement since he could not call me or make a diagnose via his system... I sent it back ... waited over 8 weeks ... No response ... I called them today and spoke with someone named NATALA ... She said sir no post is here ... to get a replacement you need to pay for it... Finally it boiled down to Natala advising me to walk away from Onesimcard if I'm not happy with the service... I asked her, is that the best you can do...she hanged up the phone on me... I Voted Onesimcard the Worst GSM Sim Card in the world... Don't buy it or use their services... Regards

	(#6)
OneSimCard (Offline) DEALER Official Member Posts: 47 Join Date: 11 Feb 2010 Country:	08-11-2011, 21:03 Junaid, You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card. Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM. If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason. We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM). We do advise you to use a different provider moving forward. Thank you.

	(#9)
ruloko (Offline) Junior Member Newbie Posts: 1 Join Date: 11 Jun 2010 Country:	OneSimCard unreliable in Egypt - 11-06-2010, 16:58 We used Onesimcard in Egypt and found it frequently unreliable. After dialing either a US or Egypt phone number, we sometimes got a call back ring, but we would wait 10-15 minutes for the call to go through, but it never did. Other times calls did go through, but probably 75% of the time we couldn't complete calls. Texting worked fine. Next time I'll get international service on my phone. Better to pay more and have reliability.