(#1)
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Senior Member
Prepaid Fan
Posts: 127
Join Date: 01 Jun 2005
Location: Marina del Rey, CA
Country:
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Bad UM Experience -
14-12-2008, 20:47
I have an original Riiing SIM (+423) and two of the newer +44 SIMS (one for me and one for my father).
I had bookmarked the "recharge" page on UM. It always asks me to logon and they asks me which SIM I want to recharge... I recently recharged my father's +44 SIM (€25 -- the minimum) and lo and behold when it took me pack to my status page, I saw my father's SIM and been terminated! But it still let me add money to it. Calling from US and spending my remaining Betamax VOIP credit I finally reached a person and they refused to either reactivate my father's SIM, refund my money or transfer it to one of my other SIMs. After many calls (and much $$$) I finally reached a manager who grudgingly agreed to transfer the credit to one of my other SIMs I have been a UM customer from the days of Riiing (3-4 years) but when this credit has been expended, no more. I should also say that before and in between the expensive calls I tried to resolve the issue via email but was basically ignored. I know that that PrePaidGSM is not a democracy but if it was, I certainly would vote to remove UM form the list of providers in the "sticky" |
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Tags |
um +423, um +44, united mobile |
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