United Mobile+ (new service with +44 Jersey number) - Page 2

dg7feq · 26-07-2007, 07:55

Quote:

Originally Posted by prion

According to the web site caller id is visible by default (same like +423 numbers). So unlike Manx sims they do have called id. I have tried to dial the CS (+447937099911) and was unable from many voip providers!

did you manage to reach this number at all? I didnt even get a connection using T-Com...

Chris

Przemolog · 26-07-2007, 07:58

Have you noticed?

http://www.united-mobile.com/downloa...en_um+_eur.pdf

Area 5
EAST TIMOR, GUINEA-BISSAU, KIRIBATI, LIECHTENSTEIN m, NIUE, SOLOMON ISLANDS, SOMALIA, SUDAN m, TOKELAU, WALLIS & FUTUNA

So, calling UM+ to UM starts from 1.29€/min from free-incoming countries. I suppose this pricing is "forced" by Jersey Telecom but it's sad UM couldn't do anything about it.

But in general, the UM+ offer doesn't look that bad. Almost all western and central Europe (not only EU) is covered with free incoming calls and outgoing calls to landlines and on-net are priced at 0.29€ (except for Andorra, Bulgaria, Liechtenstein where the rate is 0.59€). The only "expensive" European countries are Russia, Ukraine (no surprise), Faeroe and Greenland. No coverage in Belarus, Macedonia and Montenegro.
Of course, 0.59€/min for outgoing calls to mobile phones from the EU countries (even disregarding the setup fee) isn't any big deal to compare with "euroroaming" tariffs or Travelsim...

meir · 26-07-2007, 09:25

I am also unable to get in touch with their customer care on Jersey number. Tried several routes. Just don't get connection.

prion · 26-07-2007, 09:46

Quote:

Originally Posted by dg7feq

did you manage to reach this number at all? I didnt even get a connection using T-Com...

Chris

No, I did not. I assume they have not activated CS at this number yet... I can not think of anything else.....

andy · 26-07-2007, 11:46

Quote:

Originally Posted by MATHA531

...1016868 is disabled it seems if you try to call an Isle of Man mobile (it works as advertised to regular UK mobiles)....conspiracy? Don't know.

I don't think so - they probably left it out of the dialplan through not knowing about it, as there aren't any other +4476 mobile numbers

or have you had this with 07924 as well?

So far, UK mobiles only started with 077, 078, 079. There will soon be some starting with 075, so I expect that some providers will take a while to catch up with that

bbob · 26-07-2007, 13:41

is was able to dail the UM CS nummer using betamax voip and also on a regular line here in holland.

I still have an IOM number an lack of caller id is a big problem I think. If the UM +44 can be reached from anywhere I will be switching over to this number and drop my +423 number from them.

meir · **This is their response -** 26-07-2007, 15:42

Dear Customer,

Your case with United Mobile Customer Service has been updated.

CASE NOTES
-----------
[26/7/2007 15:47:57 - 1stlevel_deu]
Dear Mr. Kucera,

thank you for your inquiry and your interest in our new product. We have just launched this new UM+ card, and therefore the new hotline was not yet activated. Please apologize this inconvenience.
The new hotline is up an running now, so you are now welcome to contact us around the clock, seven days a week. We will be happy to answer all your questions.

Kind regards,

Jakob Kirsch

United Mobile Customer Service

You can now contact United Mobile around the clock. Our Customer Service Team is now available 24 hours a day, 365 days a year.

CASE DETAILS
------------
ID : 17633
Customer: Lukas Kucera
Date : 26/7/2007 10:57:19
Title : Erreichbarkeit UM+ hotline

DESCRIPTION
-----------
Dear sirs,
I would like to get some more information about the United Mobile+ service, unfortunately your service number +447937099911 is not possible to reach.I have tried several routes including my local telcom. Then is very hard to believe that your United Mobile+ service will work well if the same or similar phone numbers allocated will be used.

Best Regards,

Lukas Kucera

meir · 26-07-2007, 15:44

BTW it works now. I called by JUSTVOIP and got in ti their system.

prion · 26-07-2007, 15:45

Ok this explains a lot. I have thought that this would be the case. Voiptalk charges 24 pence/min to connect to 07937!
Since Bbob says that he was able to reach them using other routes then probably pricing would not be a problem unless you are using a uk based provider (which has interconnection with them).

P.S. If they can be cheaply called from betamax then that makes it a very interesting product

bbob · 26-07-2007, 16:03

it does concern me a bit that some people can't call the number using regular routes, i would like to know a bit more from other users if they have the same problem.

at the moment i have UM +423 and IOM +44.
The IOM number can be called by anyone it seems without problems but I don't have caller id which is not helpfull as I can't see who called my when missing a call.
The UM+ solution seems the answer to all this, caller id, I can use betamax, justvoip and forward to the number at 6 cents but if reaching the number through other channels is a problem I don't know.

so my question is do more people have problem reachin the new number using a regular telecom provider.

	(#12)
Przemolog (Offline) Senior Member Prepaid Guru Posts: 1,211 Join Date: 06 Feb 2005 Location: Swidnik-home, Lublin-work Country:	26-07-2007, 07:58 Have you noticed? http://www.united-mobile.com/downloa...en_um+_eur.pdf Area 5 EAST TIMOR, GUINEA-BISSAU, KIRIBATI, LIECHTENSTEIN m, NIUE, SOLOMON ISLANDS, SOMALIA, SUDAN m, TOKELAU, WALLIS & FUTUNA So, calling UM+ to UM starts from 1.29€/min from free-incoming countries. I suppose this pricing is "forced" by Jersey Telecom but it's sad UM couldn't do anything about it. But in general, the UM+ offer doesn't look that bad. Almost all western and central Europe (not only EU) is covered with free incoming calls and outgoing calls to landlines and on-net are priced at 0.29€ (except for Andorra, Bulgaria, Liechtenstein where the rate is 0.59€). The only "expensive" European countries are Russia, Ukraine (no surprise), Faeroe and Greenland. No coverage in Belarus, Macedonia and Montenegro. Of course, 0.59€/min for outgoing calls to mobile phones from the EU countries (even disregarding the setup fee) isn't any big deal to compare with "euroroaming" tariffs or Travelsim...

	(#13)
meir (Offline) Senior Member Prepaid Expert Posts: 269 Join Date: 21 Feb 2006 Location: It's long story Country:	26-07-2007, 09:25 I am also unable to get in touch with their customer care on Jersey number. Tried several routes. Just don't get connection.

	(#16)
bbob (Offline) Senior Member Prepaid Expert Posts: 499 Join Date: 20 Feb 2007 Country:	26-07-2007, 13:41 is was able to dail the UM CS nummer using betamax voip and also on a regular line here in holland. I still have an IOM number an lack of caller id is a big problem I think. If the UM +44 can be reached from anywhere I will be switching over to this number and drop my +423 number from them.

	(#17)
meir (Offline) Senior Member Prepaid Expert Posts: 269 Join Date: 21 Feb 2006 Location: It's long story Country:	This is their response - 26-07-2007, 15:42 Dear Customer, Your case with United Mobile Customer Service has been updated. CASE NOTES ----------- [26/7/2007 15:47:57 - 1stlevel_deu] Dear Mr. Kucera, thank you for your inquiry and your interest in our new product. We have just launched this new UM+ card, and therefore the new hotline was not yet activated. Please apologize this inconvenience. The new hotline is up an running now, so you are now welcome to contact us around the clock, seven days a week. We will be happy to answer all your questions. Kind regards, Jakob Kirsch United Mobile Customer Service You can now contact United Mobile around the clock. Our Customer Service Team is now available 24 hours a day, 365 days a year. CASE DETAILS ------------ ID : 17633 Customer: Lukas Kucera Date : 26/7/2007 10:57:19 Title : Erreichbarkeit UM+ hotline DESCRIPTION ----------- Dear sirs, I would like to get some more information about the United Mobile+ service, unfortunately your service number +447937099911 is not possible to reach.I have tried several routes including my local telcom. Then is very hard to believe that your United Mobile+ service will work well if the same or similar phone numbers allocated will be used. Best Regards, Lukas Kucera

	(#18)
meir (Offline) Senior Member Prepaid Expert Posts: 269 Join Date: 21 Feb 2006 Location: It's long story Country:	26-07-2007, 15:44 BTW it works now. I called by JUSTVOIP and got in ti their system.

	(#19)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	26-07-2007, 15:45 Ok this explains a lot. I have thought that this would be the case. Voiptalk charges 24 pence/min to connect to 07937! Since Bbob says that he was able to reach them using other routes then probably pricing would not be a problem unless you are using a uk based provider (which has interconnection with them). P.S. If they can be cheaply called from betamax then that makes it a very interesting product

	(#20)
bbob (Offline) Senior Member Prepaid Expert Posts: 499 Join Date: 20 Feb 2007 Country:	26-07-2007, 16:03 it does concern me a bit that some people can't call the number using regular routes, i would like to know a bit more from other users if they have the same problem. at the moment i have UM +423 and IOM +44. The IOM number can be called by anyone it seems without problems but I don't have caller id which is not helpfull as I can't see who called my when missing a call. The UM+ solution seems the answer to all this, caller id, I can use betamax, justvoip and forward to the number at 6 cents but if reaching the number through other channels is a problem I don't know. so my question is do more people have problem reachin the new number using a regular telecom provider.