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(#1)
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Member
Official Member
Posts: 31
Join Date: 19 Oct 2010
Country:
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I am not sure what's going on with their website, things seem to be pretty stalled over there. Note the original post of this thread and the later reply from Truphone here mentioning that the pricing information is incorrect in the rates section. Just checked yesterday and they still haven't fixed the pricing info on the website that sounds bizarre to me. Maybe they are working on relaunching the service/website once the new countries kick in and they are not working on the old stuff anymore, I have no idea. I agree with you, it almost seems like Truphone doesn't care about local anywhere too much. There haven't been updates in a long long time and if your operational issues are true it's difficult to see how this sort of service can gain any traction. Hopefully things will change soon. |
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(#2)
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Senior Member
Prepaid Specialist
Posts: 774
Join Date: 21 Apr 2009
Country:
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![]() Just looked today and Austrailia has been added. Also, they seem to have extended the expiration of the 'free month' to a month from yesterday/today. Austrailia's data rate is 10cents a MB.
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(#3)
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Member
Official Member
Posts: 31
Join Date: 19 Oct 2010
Country:
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![]() I did see that. $0.10/MB-$100/GB is not too bad for casual data use. Sadly in the USA they are still asking $0.50/MB-$500/GB. I wonder if T-Mobile must be part of the problem raising their data in the USA?
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(#4)
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Senior Member
Prepaid Pioneer
Posts: 696
Join Date: 01 Aug 2006
Location: Madrid
Country:
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![]() Nice to see a third country finally added. Still eagerly waiting for Spain to join. Anyone have a heads up?
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(#5)
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Member
Official Member
Posts: 31
Join Date: 19 Oct 2010
Country:
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Eagerly awaing for their spanish service here too. Hopefully their data rates will be reasonable as well as their voice rates. There are so many cheap MVNOs in Spain at the moment that it maybe difficult for Truphone to offer competitive rates there. |
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(#6)
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Senior Member
Prepaid Specialist
Posts: 774
Join Date: 21 Apr 2009
Country:
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![]() They seem to have backed off on Austrailia.
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I wish them well. Hope things work out. Now would be a good time for communication. What they are doing can not be easy. If it was, all of us would have done it a long time ago. I am happy to be able to use it in the US--that is why I got it. I do not use data, but I think it is easier [assuming it works OK in the US for data] for most short time visitors to acquire and use than any other prepaid data offers. |
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(#7)
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Junior Member
Newbie
Posts: 4
Join Date: 04 Nov 2010
Country:
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![]() So I tried again today to log on and purchase a SIM on truphone. No luck. I called the customer service. I spent 5 minutes explaining the situation to somenone again. She asked for the reference number they had given me earlier. I gave that. She put me on hold to look up the prior actions. After 10 minutes on hold I was disconnected. I emailed again and explained my phone call and asked for someone to call me. No response. I emailed three hours later and they said they were still looking in to the problem.
I know I should just give up, but I keep trying. I was able to find a truphone sim + samsung phone online. I bought that (didn't need the phone but it was only $20 more than the sim starter pack - $49 total). Hopefully someone will have been able to fix the problem by the time I need to activate the sim (or at least by the time $15 runs out). We shall see... Has anyone else been able to purchase a SIM here in the US recently? |
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(#8)
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DEALER
Newbie
Posts: 9
Join Date: 14 Apr 2010
Country:
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![]() Hi All
Quite a few questions to get through! Re:India networks...I have been given an unconfirmed answer on this, I'm just waiting for confirmation from our roaming team as I don't want to post something that isn't accurate, but am on the case! We are talking to a number of partners about retail, but nothing currently. I would suggest speaking to our customer service team and seeing if we can get a card to you by Monday. Spain (plus the other two countries shown on the website) are close...can't say any more than that, but watch this space! |
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truphone |
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