Callbackworld Failure?

[MATHA531]

Originally Posted by TheMadBrewer

For the past nearly three weeks I have gotten a busy signal when calling my trigger number and an error when I try and trigger from the web.

Sometime in the past week the toll free number started working, but I cannot logon to the website to update the number so it will be of limitted usefulness.

My only response from CBW customer service was a note from Barry saying he forwarded my complaint to tech support. That was well over a week ago.

I have been a loyal CBW customer for a long time now and have recommended it to many people, but this is too much. Luckily I've had good wi-fi access most of this trip and could use my voip provider to make calls, but since I am away from my computer most of the day I am not able to return calls in ant timely fashion,

This has to be a serious financial meltdown -- anything technical (i.e. crashed server) could be fixed in much less than nearly 3 weeks.

Count me now as a former and very disgruntled CBW customer

It is so sad what is happening...I have also recommended CBW and enlinea to many of my friends and it has saved us mucho money....

I just can't understand what has happened...as you said, if it was a technical issue it wouldn't take 3 weeks to repair.

I just wish they were a bit more forthcoming as to just what is going on...it is interesting to note that on their web site (CBW) on the log in page it says log in gtemporarily unavailable and to send e mail requests to update your account which unfortunately was one of the big advantages of CBW you could change what had to be changed on the fly...

I can't conceive there is any alternative out there which allows me to call the USA from most anywhere in Europe, South Africa, Australia and China for 14?/minute...I just hope, as I said, it is a temporary disruption and not whoever does their connecting putting the screws on them as well as the roaming partners.

[Bossman]

Both CBW and Enlinea are working. My observation with both of them is that, after entering the number and pressing #, there is a very long silence before one hears "Thank You". During this long silence, most people will probably hang up thinking it's not working (since we usually hear it immediately). At least this is better tnan the thing not recognizing the entry and keeps asking to enter the number.

[Jibku]

I've been using CBW a few times last week, and it worked. Well, sometimes I had to trigger the call twice, and sometimes it didn't recognize the number I had dialed. But I would say that more than 80% of the calls were successful.

Anyway, even if you sometimes have to try 2 or 3 times before you can place a call - though it usually works by the first time - I think it's still a very good deal! Just hope they will fix the online account issue soon... :construction:

[xtalman]

I've been trying to use CBW constantly since I arrived in the UK 2 days ago. I still haven't had a single call completed. I emailed Barry, and he responded quickly, but a day later nothing has changed. According to my online logs with United Mobile, I have made 25 attempts with 2 successful callbacks. Neither callback accepted the numbers I keyed in.

What area code triggers are working? I have a 402-xxx-xxxx, and I wonder if there is any correlation between area code and success rate.

[prion]

There has to be some connection between area codes and success rates because mine is working albeit with a different area code than yours

[Bossman]

Mine is working and it's areacode 626.

[kupe]

Originally Posted by Bossman

Both CBW and Enlinea are working. My observation with both of them is that, after entering the number and pressing #, there is a very long silence before one hears "Thank You". During this long silence, most people will probably hang up thinking it's not working (since we usually hear it immediately).

No, that's not what is happening to me. After entering the number and pressing #, it's not silence you hear. Rather, you hear the automated voice tell you immediately to "enter the number you are calling followed by the # sign". I do that, and once again, its says "enter the number you are calling followed by the # sign". And again. And again, until it hangs up. As others have reported, it simply does not recognize that a number is being dialed.

I'm an experienced CBW user, and I know how the service works. And sadly, it is majorly broken. I just got in from a week working in Italy and today Ireland, and 50% of the time I got no callback, and the rest of the time it failed as I described above. Very sad.

Kupe

[DRNewcomb]

Originally Posted by kupe

As others have reported, it simply does not recognize that a number is being dialed.

This may be obvious but do you have your phone set for long tones?

[Bossman]

May be the exact problem varies depending on location, callback #, or what? During the last few days on my recent trip, I was experiencing the exact thing you described below (as I posted above and in the other thread) when I tried to use it in Nigeria and Amsterdan. But, now that I am back in the US and I tried it over the weekend, my experience is as above.

Originally Posted by kupe

No, that's not what is happening to me.? After entering the number and pressing #, it's not silence you hear.? Rather, you hear the automated voice tell you immediately to "enter the number you are calling followed by the # sign".? I do that, and once again, its says "enter the number you are calling followed by the # sign".? And again.? And again, until it hangs up.? As others have reported, it simply does not recognize that a number is being dialed.


Kupe

[xtalman]

Mine is working! So far, so good, except for a long lag time over cell phone to cell phone conversations.