Virgin Mobile UK Pre-pay sim issues?

Jrott · **Virgin Mobile UK Pre-pay sim issues? -** 04-10-2007, 21:33

For the past couple of years, my wife and I have been using VM PAYG sim's. Over the last year, my wifes line has developed an issue.
When placing a call from America to my wifes phone, the caller hears a message from VM saying "hello there, it looks like you do not have enough credit to place this call" Again, this is when my wife is in England and the person is calling from America. She can recieve calls that start in the UK and has no issues making calls. We emailed Virgin a few times, they finally did admit that they have "heard" of this issue before and are working on correcting it. Problem is its been almost a year so I do not see an end in site.
Has anyone else had this issue and if so, did it ever get corrected?
I did add a brand new sim and number to her account to test, the same thing happens with the new sim.
I think I will be switching to T-Mobile but I would like to resolve the issue so we can either use up the credit we have on the sims or sell them.

	(#1)
Jrott (Offline) Junior Member Newbie Posts: 8 Join Date: 03 Oct 2007 Country:	Virgin Mobile UK Pre-pay sim issues? - 04-10-2007, 21:33 For the past couple of years, my wife and I have been using VM PAYG sim's. Over the last year, my wifes line has developed an issue. When placing a call from America to my wifes phone, the caller hears a message from VM saying "hello there, it looks like you do not have enough credit to place this call" Again, this is when my wife is in England and the person is calling from America. She can recieve calls that start in the UK and has no issues making calls. We emailed Virgin a few times, they finally did admit that they have "heard" of this issue before and are working on correcting it. Problem is its been almost a year so I do not see an end in site. Has anyone else had this issue and if so, did it ever get corrected? I did add a brand new sim and number to her account to test, the same thing happens with the new sim. I think I will be switching to T-Mobile but I would like to resolve the issue so we can either use up the credit we have on the sims or sell them.