Is Maxroam working? - Page 7

Grampa · 29-03-2009, 16:45

Quote:

Originally Posted by mingelli

Hi,

did you try also to check if on outbound calls the caller ID is passed on.

No. I can't do that without incurring a charge, and I want to preserve the small amount remaining in my account until I'm sure I will be using this card. To test outbound calling, I dialed a number with *182* and saw that it rang me back, but I did not answer the callback.

Bossman · 30-03-2009, 12:26

I used this card a little on a recent trip. The outbound caller ID is definitely passed on. The card worked in all the countries visited. Even on the ships's network 901-18.

MATHA531 · 30-03-2009, 13:40

Are they still charging for outbound calls that are not answered i.e. they charge you from the callback on? If so, a no go to me.

Bossman · 30-03-2009, 14:29

I am really not sure if the cards still charges ass soon as the callback is received. The couple of calls that I made were answered.

Quote:

Originally Posted by MATHA531

Are they still charging for outbound calls that are not answered i.e. they charge you from the callback on? If so, a no go to me.

petkow · 30-03-2009, 17:34

Just got my cards, but they have no DID's associated, nor can I select any new ones from their dropdown list online. So, at the moment it does nothing more than any other SIM from Belgium!

Grampa · 31-03-2009, 15:53

I was able to dial out this morning without using *182*. I don't know what changed, since the card is the same. Also, Maxroam support told me that they are working on getting all credit and DIDs assigned, and on getting forwarding to work, so it sounds like they are planning to retain the same features as in the old card.

I will say that their customer support has been responsive.

Grampa · 31-03-2009, 18:52

I also see that forwarding works from the phone, although not from the website. Since my local DID has not yet been assigned to this card, it is only the Belgium number that is being forwarded. Still, this is progress. I do not know whether there is any additional Maxroam charge for forwarding, because I did not answer the call. I do hope that they get the local numbers assigned soon, since that was the main selling point of the card.

petkow · 02-04-2009, 15:24

Quote:

Originally Posted by Grampa

I do hope that they get the local numbers assigned soon, since that was the main selling point of the card.

I can't understand what the problem is with doing this a bit quicker. Celtrek seemed to have sorted out at least a few DID's for customers! I assume all they have to do is rent a bunch of worldwide DID's and just point them either to the Belgium SIM number or to your chosen forwarding destination. Either way it is done via least cost routing. I suppose there is obviously more to it, to try and get a cut out of it!

Anyhow, I wrote to them, explained the non-existance of the DID's and asked them if there was going to be any advancement soon. I got a ticket and a then a cut-and-paste standard reply saying that due to the problems with the SIM's etc. etc. ... working on it at the moment.... etc. etc.

With the ticket came a statement that my request had been deemed "solved"

I am off to multiple places in the middle east tommorow, and really could have done with a few European DID's before hand. I suppose I will now have to cobble together a DIY solution as usual!

Bossman · 03-04-2009, 00:27

Since that (Local DID's) seems to be one of the main selling points of their sim card, as it's advertised on their website, you would think they would take care of it ASAP.

Quote:

Originally Posted by petkow

I can't understand what the problem is with doing this a bit quicker. Celtrek seemed to have sorted out at least a few DID's for customers! I assume all they have to do is rent a bunch of worldwide DID's and just point them either to the Belgium SIM number or to your chosen forwarding destination. Either way it is done via least cost routing. I suppose there is obviously more to it, to try and get a cut out of it!

Anyhow, I wrote to them, explained the non-existance of the DID's and asked them if there was going to be any advancement soon. I got a ticket and a then a cut-and-paste standard reply saying that due to the problems with the SIM's etc. etc. ... working on it at the moment.... etc. etc.

With the ticket came a statement that my request had been deemed "solved"

I am off to multiple places in the middle east tommorow, and really could have done with a few European DID's before hand. I suppose I will now have to cobble together a DIY solution as usual!

Grampa · 03-04-2009, 00:43

Quote:

Originally Posted by Bossman

Since that (Local DID's) seems to be one of the main selling points of their sim card, as it's advertised on their website, you would think they would take care of it ASAP.

"The SIM that doesn't know you're travelling (It thinks you're stuck in Belgium)."

	(#62)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	30-03-2009, 12:26 I used this card a little on a recent trip. The outbound caller ID is definitely passed on. The card worked in all the countries visited. Even on the ships's network 901-18. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#63)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	30-03-2009, 13:40 Are they still charging for outbound calls that are not answered i.e. they charge you from the callback on? If so, a no go to me.

	(#65)
petkow (Offline) Senior Member Prepaid Pioneer Posts: 696 Join Date: 01 Aug 2006 Location: Madrid Country:	30-03-2009, 17:34 Just got my cards, but they have no DID's associated, nor can I select any new ones from their dropdown list online. So, at the moment it does nothing more than any other SIM from Belgium!

	(#66)
Grampa (Offline) Member Advanced Member Posts: 97 Join Date: 01 Oct 2007 Country:	31-03-2009, 15:53 I was able to dial out this morning without using 182. I don't know what changed, since the card is the same. Also, Maxroam support told me that they are working on getting all credit and DIDs assigned, and on getting forwarding to work, so it sounds like they are planning to retain the same features as in the old card. I will say that their customer support has been responsive.

	(#67)
Grampa (Offline) Member Advanced Member Posts: 97 Join Date: 01 Oct 2007 Country:	31-03-2009, 18:52 I also see that forwarding works from the phone, although not from the website. Since my local DID has not yet been assigned to this card, it is only the Belgium number that is being forwarded. Still, this is progress. I do not know whether there is any additional Maxroam charge for forwarding, because I did not answer the call. I do hope that they get the local numbers assigned soon, since that was the main selling point of the card.