Maxroam (aka Roam4Free V2)

[plunderisley]

Originally Posted by Keighleyboy

I have not got mine yet, just an email to say it will be done when they get round to doing all the paid customers first

when I sent a email earlier, it came back with a message that the email address does not exist

[hrgajek]

Hi,

Originally Posted by emka

I will travel in November to Japan for two weeks and need an international Sim. When a competitor started to sell a new product I decided to get it (UM+). Soon afterwards I had to learn that it won't work in Japan as advertised, the country disappeared without announcements from the rate sheet.

You should take the UM423 SIM from United-Mobile, this should work in Japan (but only, if your phone includes WCDMA - Technology (AKA "UMTS" in Europe) and you are using the network of Softbank (formerly Vodafone Japan)

If you can't get one UM423 at United-mobile contact www.callfrom.de
or http://callfrom.de/CSLH/livehelp.php...1&pingtimes=15

He still has some fresh UM423-SIM-Cards in stock.

[Keighleyboy]

Originally Posted by plunderisley

when I sent a email earlier, it came back with a message that the email address does not exist

MaxRoam seem to be just hot air so far no substance yet

[ViJu]

I received Maxroam sim card I bought,- second number is not working at all , no information about inbound sms number , no answer to my questions from support ....

[Keighleyboy]

Originally Posted by ViJu

I received Maxroam sim card I bought,- second number is not working at all , no information about inbound sms number , no answer to my questions from support ....

Hope they improve as what everyone has seen / not seen about them so far is not confidence filling. Bad press, no support, and an unsureness of what the product does or does differently.

[patphelan]

Hi guys
Should you have an issue with any MAXroam support email me directly
We are full up to date with supports calls to 3pm today. I am available right now and you should be email to email me direct from forum

[ViJu]

No answer from support, so I read again your instructions and found :
Need Help?
call customer service direct from your phone by dialing *MAX (*629)
So I dialed *629 ,- nobody answers , only answering machine and
I was immediately charged 0.29 Euro although on your
"How much does it cost" page
http://www.maxroam.com/how-much-does-it-cost.asp
there is no information about charge calling customer service.
I think it's not fair .

[bbob]

Originally Posted by patphelan

Hi guys
Should you have an issue with any MAXroam support email me directly
We are full up to date with supports calls to 3pm today. I am available right now and you should be email to email me direct from forum

Anyone who is reading this and isn't immediately cynical please feel free to e-mail me with your address at "sean(dot)omahony(at)cubicmobile(dot)com" and I'll send you a free SIM.

My apologies the e-mail address should be: "sean(dot)omahony(at)cubictelecom(dot)com"

Being very very critical about your service I would like to test it before becoming cynical or maybe not if it is ok.

I have written a mail to the above addresse about a free Sim. But till now no response at all.
Yackie that does not have a good name but had an offer for a free sim, responded within 1 day.

So Pat, is this offer still valid, can I mail you all the details or is there no offer or is it that, something I read somewehre in this thread, you a busy doing other things.

[ViJu]

Pat , my question to support was :
what is my sms number ?
Answer from team@maxroam.com :
Either number, 001-516-xxx-xxxx, or 001-212-xxx-xxxx will be able to receive SMS .

I sent several test sms messages to these numbers and, of course, they didn't reach my phone .
So my question to you now:
Is the answer I received from Maxroam support (team@maxroam.com ) is correct or not ? Just answer YES or NOT .

[patphelan]

Hi ViJU/bobb
As I said you can email me directly now from the forum
I will endeavour to fix any issue TODAY, please email me asap.