Can't reach UM, can't reach my UM UK number, no reply to e-mail - Page 8

18-04-2009, 16:29

@kupe

S4T is working without any problems, at the moment.

The issue is not with Jersey Telecom, their system is running flawlessly. I think they just switched off the number range which was granted to UM.

trombacit · 20-04-2009, 16:27

Hello everybody.

Newbie here.

My United-Mobile SIM (+44) stopped working in Sweden on April 16.

Is there something wrong with them?

saintsimon · 20-04-2009, 16:33

Quote:

Originally Posted by trombacit

Hello everybody.

Newbie here.

My United-Mobile SIM (+44) stopped working in Sweden on April 16.

Is there something wrong with them?

Hello & welcome. Please read this thread you are posting in, the answers and assumptions are all here.

sarunat · 20-04-2009, 16:39

Hi. I've just received from UM customer service following email. Old news but fresh email... the looks stile alive, let us see...

-----------------
Dear Customer:

Thank you for contacting us.

Customer complaints in the last few weeks have dramatically increased regarding the reliability of the +423 SIM card.
We have undertaken massive efforts to solve the problem but were unable to do so.

Due to this problem and the involved legal dispute our partner Mobilkom has notified us that the +423 platform will be switched off shortly.

In addition, since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.

If you wish to receive a free +44 SIM as a replacement for your +423 SIM card please update your “my account” on United Mobile - Low rates for calls and internet abroad so we are able to send you a new +44 SIM-card for free.

Existing call value can be migrated by our customer service from +423 to +44 SIMs.

Best regards,

Customer Service
United Mobile

trombacit · 20-04-2009, 19:06

Apologies.
I acted as a newbie...
Read everything... I do not desparately need a (almost) roaming cost free SIM, however some people from the UK use this number.

tivoboy · 20-04-2009, 19:10

Wow, bummer I was just about to use my +44 card for a europe trip in the coming weeks. Anyone know about getting into accounts, my concern is now around CC data on their systems.

MATHA531 · 21-04-2009, 01:26

Well I wouldn't say I'm necessarily all that optimistic; however didn't many of the Isle of Man sim cards come back from the dead a couple of years ago? Does sound like a funding problem, don't you agree.

Victor1970 · 21-04-2009, 07:40

I am in Germany and I can confirm that both United Mobile SIM card (+44 and +423) does not working anymore. The company is obviously out of business.

Probably there is a way to communicate with United Mobile’s management, since the customer service is not answering anymore and the website functions are off.

In his Linkedin.com profile Alexander Trommen still proudly confirms: “I am currently Chief Marketing Officer of United Mobile AG, the leading MVNO targeting the international business traveller segment with over 300,000 customers in 80 countries.”

This means that if you are a Linkedin member and you are one of the 300,000 customers abandoned by United Mobile, you can write to Alexander Trommen directly asking for clarifications.

The same applies to Sven Donhuysen. His Linkedin profile still defines his current job as “President at United Mobile AG”.

bourbonkiller · 21-04-2009, 10:01

There is a much more easier way to get in touch with them (if they answer the phone). Searching the public Swiss phonebook gives you this result:

Firmeneintrag vCard WebStamp SBB Speichern Ändern

United Mobile AG
Schaanwald Kloten Branch
Obstgartenstrasse 27
8302 Kloten/ZH
+41 43 204 28 28.

After having contact with them last week on wednesday, they assured me to shift my balance from my ICQ Sim to a +44 UM SIM that will be posted to me. One day later they had the service outage of +44 platform as well. Tried to call them and got an answering service telling that all platforms are down at the moment and they will fix it as soon as possible. When calling later that day, the message were switched to "you are calling us out of our business hours".

I tried right now to call again and it says "all our lines are busy at the moment, please wait" and you get disconnected after about 3 minutes or so. There IS someone at the office, regardless if they went out of business or not.

By the way, I have ordered on of those SIM4travel replacement cards that are offered for free, and they did arrive within 3 working days within europe. Altough they are not really free! They state on the website AND the bill enclosed Free SIM and free postage, but charge 6.someting Pound for shipping 2 free SIMcard by registerred mail.

Greetings, BK

PS: Funny enough, I were on the local Swiss Post office on Friday and they still sold United-Mobile SIMcards. I've asked the clerk about any news updates and he told me, there has been an information about service problems of +423 on wednesday.

21-04-2009, 10:30

@burbonkiller

Quote:

Altough they are not really free! They state on the website AND the bill enclosed Free SIM and free postage, but charge 6.someting Pound for shipping 2 free SIMcard by registerred mail.

... please correct me if I am wrong, BUT I don´t see anywhere that the shipping within Europe is free?!

The shipping within the UK is free as stated.

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	(#71)
JohnDoe Guest Posts: n/a	18-04-2009, 16:29 @kupe S4T is working without any problems, at the moment. The issue is not with Jersey Telecom, their system is running flawlessly. I think they just switched off the number range which was granted to UM.

	(#72)
trombacit (Offline) Junior Member Newbie Posts: 3 Join Date: 20 Apr 2009 Country:	20-04-2009, 16:27 Hello everybody. Newbie here. My United-Mobile SIM (+44) stopped working in Sweden on April 16. Is there something wrong with them?

	(#74)
sarunat (Offline) Junior Member Amateur Member Posts: 17 Join Date: 20 Apr 2009 Country:	20-04-2009, 16:39 Hi. I've just received from UM customer service following email. Old news but fresh email... the looks stile alive, let us see... ----------------- Dear Customer: Thank you for contacting us. Customer complaints in the last few weeks have dramatically increased regarding the reliability of the +423 SIM card. We have undertaken massive efforts to solve the problem but were unable to do so. Due to this problem and the involved legal dispute our partner Mobilkom has notified us that the +423 platform will be switched off shortly. In addition, since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort. If you wish to receive a free +44 SIM as a replacement for your +423 SIM card please update your “my account” on United Mobile - Low rates for calls and internet abroad so we are able to send you a new +44 SIM-card for free. Existing call value can be migrated by our customer service from +423 to +44 SIMs. Best regards, Customer Service United Mobile

	(#75)
trombacit (Offline) Junior Member Newbie Posts: 3 Join Date: 20 Apr 2009 Country:	20-04-2009, 19:06 Apologies. I acted as a newbie... Read everything... I do not desparately need a (almost) roaming cost free SIM, however some people from the UK use this number.

	(#76)
tivoboy (Offline) Senior Member Prepaid Fan Posts: 150 Join Date: 11 Aug 2005 Country:	20-04-2009, 19:10 Wow, bummer I was just about to use my +44 card for a europe trip in the coming weeks. Anyone know about getting into accounts, my concern is now around CC data on their systems.

	(#77)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	21-04-2009, 01:26 Well I wouldn't say I'm necessarily all that optimistic; however didn't many of the Isle of Man sim cards come back from the dead a couple of years ago? Does sound like a funding problem, don't you agree.

	(#78)
Victor1970 (Offline) Junior Member Newbie Posts: 1 Join Date: 20 Apr 2009 Country:	21-04-2009, 07:40 I am in Germany and I can confirm that both United Mobile SIM card (+44 and +423) does not working anymore. The company is obviously out of business. Probably there is a way to communicate with United Mobile’s management, since the customer service is not answering anymore and the website functions are off. In his Linkedin.com profile Alexander Trommen still proudly confirms: “I am currently Chief Marketing Officer of United Mobile AG, the leading MVNO targeting the international business traveller segment with over 300,000 customers in 80 countries.” This means that if you are a Linkedin member and you are one of the 300,000 customers abandoned by United Mobile, you can write to Alexander Trommen directly asking for clarifications. The same applies to Sven Donhuysen. His Linkedin profile still defines his current job as “President at United Mobile AG”. Last edited by andy; 22-04-2009 at 00:01.. Reason: posts merged

	(#79)
bourbonkiller (Offline) Senior Member Prepaid Fan Posts: 193 Join Date: 22 Dec 2004 Location: Lake of Constance Country:	21-04-2009, 10:01 There is a much more easier way to get in touch with them (if they answer the phone). Searching the public Swiss phonebook gives you this result: Firmeneintrag vCard WebStamp SBB Speichern Ändern United Mobile AG Schaanwald Kloten Branch Obstgartenstrasse 27 8302 Kloten/ZH +41 43 204 28 28. After having contact with them last week on wednesday, they assured me to shift my balance from my ICQ Sim to a +44 UM SIM that will be posted to me. One day later they had the service outage of +44 platform as well. Tried to call them and got an answering service telling that all platforms are down at the moment and they will fix it as soon as possible. When calling later that day, the message were switched to "you are calling us out of our business hours". I tried right now to call again and it says "all our lines are busy at the moment, please wait" and you get disconnected after about 3 minutes or so. There IS someone at the office, regardless if they went out of business or not. By the way, I have ordered on of those SIM4travel replacement cards that are offered for free, and they did arrive within 3 working days within europe. Altough they are not really free! They state on the website AND the bill enclosed Free SIM and free postage, but charge 6.someting Pound for shipping 2 free SIMcard by registerred mail. Greetings, BK PS: Funny enough, I were on the local Swiss Post office on Friday and they still sold United-Mobile SIMcards. I've asked the clerk about any news updates and he told me, there has been an information about service problems of +423 on wednesday. ********************************************** Mobiles: iPhone 7+, iPhone 7, iPhone SE, Blackberry Priv, Honor 8, Lumia 950 Prepaid-SIM: 3 UK, Save Money Sim, Toggle Mobile UK, XX-Sim, Koko Mobile Last edited by andy; 21-04-2009 at 23:54.. Reason: link removed