(#1)
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Member
Advanced Member
Posts: 94
Join Date: 05 Jan 2008
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An open letter to Mobal -
11-03-2016, 16:29
I'm sharing this letter I've written to Mobal. If they reply by email and address my questions, I'll post the reply here.
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(#2)
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Member
Advanced Member
Posts: 94
Join Date: 05 Jan 2008
Country:
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11-03-2016, 20:09
Here's the reply from Mobal support. I've chosen to redact portions where they mention or push other Mobal products so I don't unwittingly make this thread into a mouthpiece for their marketing department.
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Regarding his comments on #3, I was the first to point out that I haven't used their service since purchasing the SIM, and did so in the 2nd sentence of the my letter. I find it remarkable that he knows if I had been issued a new SIM (with new rates), I wouldn't be using it. I guess he thinks I'd rather pay $4.50/MB with my Truphone SIM than $.39/MB. It's also needs to be pointed out that the old SIM doesn't even allow data (or if it does, the rate info for it isn't listed), so it's not like I could have ever used it. Regarding his comments on #4, the fact that he answered my question "Why should I continue to do business with you?" with a sales pitch, says a lot. |
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