Maxroam deactivating classic sim on the 31st of March - Page 3

vr1970 · 31-03-2011, 02:17

Now all 0032 sim are deactivated.

jeffharris · 01-04-2011, 04:22

So was my QikRoam flavor of MaxRoam

123456 · **Anyone? -** 04-04-2011, 14:21

Did anyone already receive the replacement SIM? Still no sign of it overhere.

Bossman · 04-04-2011, 14:42

I received a txt on the old som that I should have received the new one. Just getting back into the country. I will check and report back when I get home.

frenchfry · 04-04-2011, 19:42

I did a support ticket on what the deal is. The reply was that I should have already received the sim and they were sending another out to me.

I would say they have no clue how to handle this. We should have been more informed on this going down and the sims in hand before the shutdown date.

On my ticket I brought up how just three weeks ago I was informed from a support ticket from them that the classic sims would not be deactivated. What a waist of time.

It seems like just yesterday the argument between a Dealer and a few users on this forum that the Classic Maxroam sim was going to/not going to be deactivated.

Bossman · 05-04-2011, 11:26

I an also verify that I did not receive the sim card. I suspect maxroam did not send anything out and did ONLY after the customer contacts them. Or may be they just totally forgot to send it out.

Can anyone in this forum please post if they received the new sim card without contacting their clueless customer support.

ygeffens · 05-04-2011, 19:45

Quote:

Originally Posted by Bossman

I an also verify that I did not receive the sim card. I suspect maxroam did not send anything out and did ONLY after the customer contacts them. Or may be they just totally forgot to send it out.

Can anyone in this forum please post if they received the new sim card without contacting their clueless customer support.

I can confirm that I got the card after asking for it, and also I got the same explanation, "I should have received the card already" blah blah blah...

Maybe only people generating enough minutes got the card automatically.
Nice way to clean up the userbase

Not...

Anyway, I can receive calls for free, but calling the new number is to expensive, so I think I'll keep it as a backup, but never as a primary card.

Stu · 06-04-2011, 01:58

I receive a SIM without asking for it.

vr1970 · 16-04-2011, 11:26

Now all +44 Maxroam sim are out of order.
No call incoming/out .

patphelan · 16-04-2011, 11:48

@vr1970
just tested 3 different sims
all working perfect
should you have an issue customercare@cubictelecom.com
thank you

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	(#21)
vr1970 (Offline) Junior Member Amateur Member Posts: 28 Join Date: 16 Feb 2008 Country:	31-03-2011, 02:17 Now all 0032 sim are deactivated.

	(#22)
jeffharris (Offline) Member Advanced Member Posts: 55 Join Date: 14 Aug 2006 Location: Los Angeles & NY Country:	01-04-2011, 04:22 So was my QikRoam flavor of MaxRoam

	(#23)
123456 (Offline) Senior Member Prepaid Fan Posts: 134 Join Date: 14 Feb 2005 Country:	Anyone? - 04-04-2011, 14:21 Did anyone already receive the replacement SIM? Still no sign of it overhere.

	(#24)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	04-04-2011, 14:42 I received a txt on the old som that I should have received the new one. Just getting back into the country. I will check and report back when I get home. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#25)
frenchfry (Offline) Junior Member Amateur Member Posts: 27 Join Date: 12 Mar 2009 Country:	04-04-2011, 19:42 I did a support ticket on what the deal is. The reply was that I should have already received the sim and they were sending another out to me. I would say they have no clue how to handle this. We should have been more informed on this going down and the sims in hand before the shutdown date. On my ticket I brought up how just three weeks ago I was informed from a support ticket from them that the classic sims would not be deactivated. What a waist of time. It seems like just yesterday the argument between a Dealer and a few users on this forum that the Classic Maxroam sim was going to/not going to be deactivated.

	(#26)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	05-04-2011, 11:26 I an also verify that I did not receive the sim card. I suspect maxroam did not send anything out and did ONLY after the customer contacts them. Or may be they just totally forgot to send it out. Can anyone in this forum please post if they received the new sim card without contacting their clueless customer support. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#28)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	06-04-2011, 01:58 I receive a SIM without asking for it.

	(#29)
vr1970 (Offline) Junior Member Amateur Member Posts: 28 Join Date: 16 Feb 2008 Country:	16-04-2011, 11:26 Now all +44 Maxroam sim are out of order. No call incoming/out .

	(#30)
patphelan (Offline) DEALER Amateur Member Posts: 29 Join Date: 22 Oct 2007 Location: Cork, Ireland Country:	16-04-2011, 11:48 @vr1970 just tested 3 different sims all working perfect should you have an issue customercare@cubictelecom.com thank you Pat Phelan 6310i to Nexus and all in between