2017 Piranha Mobile Sim Card 2017 thread - Page 5

Bossman · 25-02-2018, 13:21

Agreed. It's not due to the app update. I tried it on the SIP client on my phone and it does not work either.

The Piranha Representative reads this thread, so hopefully they respond accordingly.

Quote:

Originally Posted by bourbonkiller

Not sure if it‘s really a matter of the App Update. I use Bria and have tried with other voip apps and can not connect any more since mid january...

Bossman · 25-02-2018, 20:16

I opened a support ticket with Piranha. Here is their response

"We are having issues with the operator concerning VoIP we will let you know when they have resolved the issue."

Bourbonkiller mentioned he first observed this in Mid January. So this has been an issue for at least a month.

bourbonkiller · 26-02-2018, 15:19

To me it seems like this feature (VoIP) is gone. Simcard works fine for the moment. I always thought that VoIP is a integral feature of the Simcard itself and all forwarding and callback works via VoIP.

Has anyone checked if the callback of the Simcard works? In my area there is direct dial...

BK

Bossman · 26-02-2018, 18:02

Agreed. I believe the voip feature is gone for good. No, have not tried if the callback still works. It's direct dial from here as well.

Bossman · 27-02-2018, 02:08

Tested my SIM. It registers on AT&T, and that's it! Calling it goes straight to VM. Calling out from it, I get an automated voice message that calls are not allowed. I sent txt to both US/UK numbers, but none came through.

rfranzq · 27-02-2018, 06:19

Quote:

Originally Posted by Bossman

Tested my SIM. It registers on AT&T, and that's it! Calling it goes straight to VM. Calling out from it, I get an automated voice message that calls are not allowed. I sent txt to both US/UK numbers, but none came through.

You sound like the problem I had earlier this month.

ME:

Quote:

Phone will not send or receive SMS or phone calls.
Network--== AT&T
Profile #2
I know that currently T-Mobile is not working for you.

Piranha:

Quote:

can you manually select the network required and retest, you have one of the older sims, if this does not help we will send you a new sim

ME:

Quote:

Not using a smartphone. Choosing AT&T automatically or manually was never an issue.
Rebooted the phone and it worked so thank you.
I assume you did something on your end.

Piranha:

Quote:

no problem, we reboot from this end

Perhaps you can ask them to do something similar?

Bossman · 27-02-2018, 11:11

Okay. I will reach out to them. Thanks.

Quote:

Originally Posted by rfranzq

You sound like the problem I had earlier this month.

Perhaps you can ask them to do something similar?

Bossman · 27-02-2018, 15:02

Update: About a couple of hours after opening a support ticket, it started working. Piranha did not really get back to me. I am guessing they did something on their end though.

rfranzq · 28-02-2018, 01:32

Quote:

Originally Posted by Bossman

Update: About a couple of hours after opening a support ticket, it started working. Piranha did not really get back to me. I am guessing they did something on their end though.

My SIM is from 3/12/2012 [best I can tell].
What is the vintage of your SIM?

Bossman · 28-02-2018, 01:35

They sent me this updated SIM sometime last year.

Quote:

Originally Posted by rfranzq

My SIM is from 3/12/2012 [best I can tell].
What is the vintage of your SIM?

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	(#42)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	25-02-2018, 20:16 I opened a support ticket with Piranha. Here is their response "We are having issues with the operator concerning VoIP we will let you know when they have resolved the issue." Bourbonkiller mentioned he first observed this in Mid January. So this has been an issue for at least a month. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#43)
bourbonkiller (Offline) Senior Member Prepaid Fan Posts: 193 Join Date: 22 Dec 2004 Location: Lake of Constance Country:	26-02-2018, 15:19 To me it seems like this feature (VoIP) is gone. Simcard works fine for the moment. I always thought that VoIP is a integral feature of the Simcard itself and all forwarding and callback works via VoIP. Has anyone checked if the callback of the Simcard works? In my area there is direct dial... BK ********************************************** Mobiles: iPhone 7+, iPhone 7, iPhone SE, Blackberry Priv, Honor 8, Lumia 950 Prepaid-SIM: 3 UK, Save Money Sim, Toggle Mobile UK, XX-Sim, Koko Mobile

	(#44)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	26-02-2018, 18:02 Agreed. I believe the voip feature is gone for good. No, have not tried if the callback still works. It's direct dial from here as well. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#45)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	27-02-2018, 02:08 Tested my SIM. It registers on AT&T, and that's it! Calling it goes straight to VM. Calling out from it, I get an automated voice message that calls are not allowed. I sent txt to both US/UK numbers, but none came through. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#48)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	27-02-2018, 15:02 Update: About a couple of hours after opening a support ticket, it started working. Piranha did not really get back to me. I am guessing they did something on their end though. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile