2017 Piranha Mobile Sim Card 2017 thread

[ghostrider]

Originally Posted by PSIM

we have no other users who have issues, the Data issue was resolved quickly and you were informed, unfortunately you choose to ignore our instruction on an alternative APN setting. We are quite happy to dispute your post as you have been making calls and using Data up until today's issue, which only affected Data

I followed your instructions, immediately, but data did not work even with this other apn. It is a continuous fight with this sim card. You can say whatever you want, I know you will keep saying that everything is fine but it isn't. Full stop. Did you see data connections yesterday? No. So please stay on topic, don't reply "you in the past used the sim for data" or "you did not follow our instructions". Where you there? I did exactly what you suggested but it did not work. The only thing you say is that your sim is working. Well, I can confirm that your sim had always problems, I always had to select subscription 3 (for Italy) and I cannot imagine what would happen in another country.
No, sir, the sim is not working for me. No data, severe difficulties registering and slow reconnecting to networks when moving in uncovered areas.
I can report my experience but your reply will always be "the sim works fine" which is untrue. Completely untrue.
As for your "no other complains from other people, well just make s very simple search on Google and you will discover that problems are reported and the service (rectius: sim reliability) is described in various terms.
I have been trying even now to manually register the sim in order to make it work for data but to no avail. I have now deactivated it. As soon as I get back home I will take it out of my phone. Just to be clear, the sim has almost 20 GBP of credit and I tried for months to make it work properly, but when I needed it most, it did not work.
No no. That's not how a roaming sim should be. Far from smooth, simple, reliable. That's my experience and, as Google demonstrates, the experience of others.

[PSIM]

Originally Posted by ghostrider

I followed your instructions, immediately, but data did not work even with this other apn. It is a continuous fight with this sim card. You can say whatever you want, I know you will keep saying that everything is fine but it isn't. Full stop. Did you see data connections yesterday? No. So please stay on topic, don't reply "you in the past used the sim for data" or "you did not follow our instructions". Where you there? I did exactly what you suggested but it did not work. The only thing you say is that your sim is working. Well, I can confirm that your sim had always problems, I always had to select subscription 3 (for Italy) and I cannot imagine what would happen in another country.
No, sir, the sim is not working for me. No data, severe difficulties registering and slow reconnecting to networks when moving in uncovered areas.
I can report my experience but your reply will always be "the sim works fine" which is untrue. Completely untrue.
As for your "no other complains from other people, well just make s very simple search on Google and you will discover that problems are reported and the service (rectius: sim reliability) is described in various terms.
I have been trying even now to manually register the sim in order to make it work for data but to no avail. I have now deactivated it. As soon as I get back home I will take it out of my phone. Just to be clear, the sim has almost 20 GBP of credit and I tried for months to make it work properly, but when I needed it most, it did not work.
No no. That's not how a roaming sim should be. Far from smooth, simple, reliable. That's my experience and, as Google demonstrates, the experience of others.

We did advise you about the use of dual SIM handsets, and SIM settings, unfortunately you refused to listen to our advice and still insist on writing spurious comments. For all readers of your posting and as way of proof that you did use the SIM even though you posted it did not work period, we have taken a snapshot with called numbers censored.
6/17 2:06a 3:00 Italy to Italy
6/17 12:49a 1:00 Italy to Italy

As far as we are concerned the matter is now closed and your account has been cancelled as per your request, and for everyone's information who does not live in Europe, it does not cost 6 Euros to send a standard letter from Italy to the UK.

[ghostrider]

Originally Posted by PSIM

We did advise you about the use of dual SIM handsets, and SIM settings, unfortunately you refused to listen to our advice and still insist on writing spurious comments. For all readers of your posting and as way of proof that you did use the SIM even though you posted it did not work period, we have taken a snapshot with called numbers censored.
6/17 2:06a 3:00 Italy to Italy
6/17 12:49a 1:00 Italy to Italy

As far as we are concerned the matter is now closed and your account has been cancelled as per your request, and for everyone's information who does not live in Europe, it does not cost 6 Euros to send a standard letter from Italy to the UK.

My letter was a registered mail, not standard non traceable mail and it costed exactly that. I can post here the tracking code for everyone to see, just to be clear. More, I always followed your instructions and, once again you are not responding to my objections since I am speaking about problems with data.
I did everything, including sending the sim to you for testing but to no avail.
Now, since you are saying you suspended my account, would you be so kind to tell how you will refund?
That would be much appreciated.

[PSIM]

Originally Posted by ghostrider

My letter was a registered mail, and it costed exactly that. More, I always followed your instructions and, once again you are not responding to my objections since I am speaking about problems with data.
I did everything, including sending the sim to you for testing but to no avail.
Now, since you are saying you suspended my account, would you be so kind to tell how you will refund?
That would be much appreciated.

We already proved to you that your first card was working without issue, however we did replaced it free of charge. We do not respond to account information requests in open forums.

[ghostrider]

Originally Posted by PSIM

We already proved to you that your first card was working without issue, however we did replaced it free of charge. We do not respond to account information requests in open forums.

Still waiting the refund. Account closed but no refund. Ahi ahi ahi

[PSIM]

Originally Posted by ghostrider

Still waiting the refund. Account closed but no refund. Ahi ahi ahi

you were sent an email yesterday with instructions as per the terms and conditions. As we have previously stated we will not conduct user accounts business, on this open forum.

[ghostrider]

Originally Posted by PSIM

you were sent an email yesterday with instructions as per the terms and conditions. As we have previously stated we will not conduct user accounts business, on this open forum.

I deleted the email but don't worry. I cannot imagine a reason why - since you have already deactivated my account - you still need to receive my sim card! There are lots of mysteries on earth and this one is still unresolved.
Anyway, please, feel free to keep the credit (it's about 19 British Pound Sterling) as my present for you.
A big hug from a very dissatisfied customer.