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  (#41)
ygeffens (Offline)
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Join Date: 12 Jan 2007
Location: Arendonk, Belgium

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Question 22-06-2014, 14:41

Hi,

I'm having a problem with my Joe card.
Today I activated the card, choose a plan (Forfait 4G).

At this moment, I'm in Belgium (and I'm prepairing the card for my visit to france). I received an sms from Joe with my local tafir (for voice and data while I'm in Belgium). So the card should work.

But: I can't make or receive a call.

Any idea what can be wrong?

Yves


Sim:
Belgium: Proximus Smart+ 15 (+32 496 contract)

Voip:
Weepee-voip.be

Phones:
Apple iPhone 32Gb 5S
   
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  (#42)
willemijns (Offline)
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Default 22-06-2014, 17:08

* did you top-up before ?
* try to rebootr your cxellphone and force it to the 3 belgium operator (proximus, belgacom and BASE) and try


FR volunteer specialist in mobile.
Looks for free SIM with FR roaming Orange, Bouygues & SFR.

Delight mobile OK. Piranha mobile OK until now with a bad issue at the beginning.
   
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Old
  (#43)
ygeffens (Offline)
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Default 22-06-2014, 17:30

Quote:
Originally Posted by willemijns View Post
* did you top-up before ?
* try to rebootr your cxellphone and force it to the 3 belgium operator (proximus, belgacom and BASE) and try
I tried 2 different phones (iPhone and android phone). Both were switched off before inserting the cards.

Now, a few hours later, I tried again, same problem. I also tried registering on every network manually.
The Joe card registers, receives sms messages, not only from the network operator, but also from another phone.

Very strange.
Can it be that I have to visit France first before being able to make the first call ?


Sim:
Belgium: Proximus Smart+ 15 (+32 496 contract)

Voip:
Weepee-voip.be

Phones:
Apple iPhone 32Gb 5S
   
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Old
  (#44)
willemijns (Offline)
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Default 22-06-2014, 17:37

you can visit the "cockpit" application and see what's happend...
download it from the wifi.

https://play.google.com/store/apps/d...oemobile&hl=fr
find the same on itunes.

you must have some money to begin to use joe mobile....


FR volunteer specialist in mobile.
Looks for free SIM with FR roaming Orange, Bouygues & SFR.

Delight mobile OK. Piranha mobile OK until now with a bad issue at the beginning.
   
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  (#45)
wco81 (Offline)
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Default 22-06-2014, 17:49

This prepaid plan includes 4G now?

How is the 4G network coverage?
   
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  (#46)
willemijns (Offline)
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Default 22-06-2014, 18:04

> This prepaid plan includes 4G now?

think so.

> How is the 4G network coverage?

see SFR network coverage


FR volunteer specialist in mobile.
Looks for free SIM with FR roaming Orange, Bouygues & SFR.

Delight mobile OK. Piranha mobile OK until now with a bad issue at the beginning.
   
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Old
  (#47)
ygeffens (Offline)
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Default 22-06-2014, 20:55

Quote:
Originally Posted by willemijns View Post
you can visit the "cockpit" application and see what's happend...
download it from the wifi.

https://play.google.com/store/apps/d...oemobile&hl=fr
find the same on itunes.

you must have some money to begin to use joe mobile....
I downloaded the app on android, it's just the website. The app on iOS is a paid one, so I didn't download that one.

I see this:
Quote:
Votre cagnotte

Au 22/06/2014, vous disposez de 5,00€ de cagnotte disponible.
Date opération Trier Ligne Trier Descriptif Débit Trier Crédit Trier
22/06/2014 Bonus invité grâce à xxxxxxx + 5,00€
Also, as I said, I activated the "Votre forfait : 4G" (30 euro, 20 euro + 10 euro for 4Gb extra).
Or do I have to assign the 5,00€ in my "cagnotte" to this card? If that's the case, how ? I can't find it.

Thanks !


Sim:
Belgium: Proximus Smart+ 15 (+32 496 contract)

Voip:
Weepee-voip.be

Phones:
Apple iPhone 32Gb 5S
   
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  (#48)
inquisitor (Offline)
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Default 22-06-2014, 20:59

Quote:
Originally Posted by ygeffens View Post
Very strange.
Can it be that I have to visit France first before being able to make the first call ?
Yes, that's possible and would match my observations made on a French Orange "Mobicarte" a couple of years ago. The SIM did register on German networks, SMS worked, but the phone number was unavailable until it was registered for the first time on its home network.


terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762;
postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile
VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com
   
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  (#49)
ygeffens (Offline)
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Location: Arendonk, Belgium

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Default 24-07-2014, 09:22

Hi

I'm back from my trip to France.

Despite the fact that my account (cagnotte) has 5 euro's I was unable to sent international SMS's, make call to cellphones. I was able to sent SMS's to french numbers, access mobile internet and make free call's to fixed numbers in Belgium.

My account still shows 5 euro's.

I couldn't find a way to assign these 5 euro's to the simcard.
I looks like these 5 euro's are only available to buy a new card or to buy a new bundle.

That was probably also the reason why I couldn't use the card while in Belgium (where all activity would cost some cash...).

Anyway, I had a phone with dual sim, and sent sms's from that second sim, so no problems there.

Yves


Sim:
Belgium: Proximus Smart+ 15 (+32 496 contract)

Voip:
Weepee-voip.be

Phones:
Apple iPhone 32Gb 5S
   
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  (#50)
tux (Offline)
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Default 24-07-2014, 14:52

You should have added an extra of 5€, which would have been deducted from your Cagnotte
   
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