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kctopitz (Offline)
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Default FIshText shutting down - 06-08-2018, 19:18

This probably affects few people, but virtual SMS provider FishText is shutting down. The email notice I just received mentions nothing about refunding credit for users with a remaining balance. I'm wondering if they have any legal obligation to do so, or if they can just keep the money and shut down.

Anyone with any info on this, or if you know another forum where this is being discussed, please let me know.
   
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kctopitz (Offline)
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Default 07-08-2018, 11:28

To answer my own question: support replied that instructions for refunds will be sent out next week.
   
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DRNewcomb (Offline)
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Default 09-08-2018, 14:57

Quote:
Originally Posted by kctopitz View Post
To answer my own question: support replied that instructions for refunds will be sent out next week.
I got no notice of this. I have a 5.025 credit balance with FishText.
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andy (Offline)
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Default 10-08-2018, 01:07

I got no notice either.

I read about it on another forum, and have sent in a support query this evening.

edit: reply this morning saying refund info email next week (same as #2 above)

Last edited by andy; 10-08-2018 at 11:42..
   
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andy (Offline)
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Default 16-08-2018, 12:02

They've emailed some people, again not including me, to say refunds can be claimed after September 7th (end of service on 6th) by email.

I'll post a copy if anyone wants

edit: I've sent a new support query to CLX, to ask that refund info be sent to me and to all accounts.

Last edited by andy; 16-08-2018 at 12:28..
   
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