OneSimCard overcharges?

adam917 · 17-06-2010, 00:22

Quote:

Originally Posted by OneSimCard

Adam -- an SMS sent through the OneSimCard phone menu is 35c, sent normally it is 40c or 59c depending on the country. The US is 59c. Our service is not meant for use in the US.

If for some reason you can't contact Customer Support, then at least PM me your account email. We can't help you if you don't let us know who you are. Thanks

You said 'an SMS'. What about CHECKING MY BALANCE? I seemed to have been charged for doing that! I just checked my account on-line and one of the SIMs I have shows I was charged 40 cents for each time I checked my balance. I will call customer support next time it's open.

OneSimCard · 17-06-2010, 00:59

Quote:

Originally Posted by adam917

You said 'an SMS'. What about CHECKING MY BALANCE? I seemed to have been charged for doing that! I just checked my account on-line and one of the SIMs I have shows I was charged 40 cents for each time I checked my balance. I will call customer support next time it's open.

Adam, I am not sure why you have not contacted Support or PMed me your account email as requested. It does not make sense to keep posting and reposting your questions here. It has been 4 days since your original post. We can't help you if you remain anonymous.

If you reread my first reply you will find: "no you should not be charged for checking your balance through the OneSimCard Menu on your phone." If you were in fact charged for this, then Customer Support will be able to issue the appropriate refunds. You do not need to call, you can use the online ticket system located on the support page OneSimCard Online Support and someone will probably get back to you tonight.