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kctopitz (Offline)
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Default 17-07-2019, 10:12

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Originally Posted by gaztelugatxe View Post
Hello

No answer to the e-mail and the Dutch mobile number does not work.
I've tried with toggle mobile Uk and they give you a case number but there is an error saying that the email account is full. I also tried with their number but after 6 minutes they hanged up because their offices were closed (called at 16:30 U.K. Time and they say they work until 17:00)

Anyone contacted successfully with toggle mobile lately?

Thanks
I was able to get through to the UK number a couple weeks ago when the UK site was also down. On a prior attempt the same day I got through to a dead line (or possibly someone who decided to answer, not speak and leave me on mute until I hung up). I'd suggest trying again until you get through to someone.

Either way, Toggle seems to be on its last legs.
   
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gaztelugatxe (Offline)
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Default 26-07-2019, 16:50

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Originally Posted by kctopitz View Post
I was able to get through to the UK number a couple weeks ago when the UK site was also down. On a prior attempt the same day I got through to a dead line (or possibly someone who decided to answer, not speak and leave me on mute until I hung up). I'd suggest trying again until you get through to someone.

Either way, Toggle seems to be on its last legs.
Hello

Unfortunatelly there hasnīt been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards
   
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Bossman (Offline)
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Default 26-07-2019, 20:32

Sounds like they are separate entities, and the Dutch side has closed shop!

Quote:
Originally Posted by gaztelugatxe View Post
Hello

Unfortunatelly there hasnīt been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards


Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3,
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile
   
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kctopitz (Offline)
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Default 27-07-2019, 10:39

Quote:
Originally Posted by gaztelugatxe View Post
Hello

Unfortunatelly there hasnīt been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards
I would either reply or call them (the UK Toggle) and press them on the matter of whether Toggle NL still exists, and if so, a phone number they can be reached at, making sure it's not the one you've already tried which isn't working.

Beyond that, if they have indeed shut down, you'd have to look into Dutch or EU law to see if you're legally entitled to a refund of whatever your balance was. Since they're owned by LycaMobile, which still exists, it's not like they're out of money.

I should add that I'm currently having a problem receiving SMS on a Toggle UK virtual # (not the first time I've had this problem), and support has actually been responding to emails.

Last edited by kctopitz; 27-07-2019 at 10:46..
   
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