Official Response From Yackie Mobile

[YackieMobile]

August 30, 2006


Dear Prepaid GSM Forum Members;

We would like to take this opportunity to thank you for your interest in our product, patronage, and being for being a part of our company?s growth and development. We believe that Yackie Mobile SIM card is a fantastic product. Our market for the Yackie Mobile SIM card is for both the business and leisure traveler, to be able to communicate with the world without the hassle of purchasing various SIM cards for your destinations. Our SIM card roams in 160 countries throughout the world and you can select up to 8 numbers anywhere in the world, using only one SIM card. In order for this product to work how it was designed, we had to make some changes. There were some technical issues not foreseen and some internal issues within Yackie Mobile. Our International Sales and Marketing Manager and Project Manager was entrusted with the distribution of our cards. This letter however, does not service to place the blame on anyone in particular. We simply want you to know that the issues the company has been experiencing have been addressed. We have taken the necessary steps and put our heads together to come up with the best solution for this product to not only work but work without any technical issues.

We strongly believe that these issues are now behind us! Our new cards are now available and all of our customers, who have signed up over the past months, will receive a FREE Yackie Mobile SIM card with an assigned number. We do not expect, as far as it is our control, to experience any more technical issues, commercial issues, and customer service issues.

We at Yackie Mobile look forward to continue doing business with you. We would like to apologize for the inconveniences these issues and changes may have caused you. Thank you in advance for your business.



Best regards,


Management
Yackie Mobile

[YackieMobile]

August 30, 2006


Dear Prepaid GSM Forum;

All customers who have ordered SIM cards from YackieMobile.com were refunded as of August 25, 2006. We have available the copies of the transactions for the refunds. Our bank has assured us that these transactions are being completed and should be visible on your credit card statements in a matter of days.

If you have any questions you can contact us at help@yackiemobile.com. Our customer support is available to assist.


Best regards,



Management
Yackie Mobile

[money69]

I like many people have ordered sims, hopefully the refund will appear soon. I hope you are able to get the new sims out to everyone who had ordered, I would like to get my hands on one and I am still interested in using your product. Lets hope everything goes smoothly this time.

[YackieMobile]

Dear Prepaid GSM Customers;


We will also post an update on our SIM cards on our site www.yackiemobile.com. At this time our web shop is under maintenance and will be fully functional in a view days. Please visit our site for the latest updates.

Best regards,

Management
Yackie Mobile

[andy]

why don't you post all of these on the same thread?

[achu]

Can people that ordered the SIM report back if and when the refund shows up on your credit card? It would be helpful if you can also include your geographic location (US, Europe, etc) in case that matters.

I am working under the assumption that people who received the SIM (which is no longer working for incoming calls) will also receive a refund.

[Bossman]

Actually, I believe, and as stated above, everyone will be receiving a refund. Others that did not have a US DID also received the email. Even though it seems llike only the US DID are the ones that are not longer working, they are probably refunding everyone because of the that, in addition to all of the isssues that have not been resolved.

Hopefully they will come back strong. Yackie, if everything is working as described, sure seems like a good product. Especially for those of us in the US.

I will definitely report back as soon as the refund shows up on my credit card.

[Effendi]

Originally Posted by andy

why don't you post all of these on the same thread?

I agree with Andy and I merged the 3 topics into one. Let's go on with this only.

[Bossman]

Don't know the details about what it takes to issue a credit card refund, but it seems like these refunds are taking a little longer than normal to show up. It's been about 2 weeks since the refunds were supposedly issued, but it's still has not showed up on my credit card acct.

I have been issued credit card refunds/had transactions reversed(even international transactions) a number of times, and these did show up within 24 - 48 hours of when they were reversed.

Anyone else thinks this is taking a little longer than normal?

Originally Posted by YackieMobile

August 30, 2006


Dear Prepaid GSM Forum;

All customers who have ordered SIM cards from YackieMobile.com were refunded as of August 25, 2006. We have available the copies of the transactions for the refunds. Our bank has assured us that these transactions are being completed and should be visible on your credit card statements in a matter of days.

If you have any questions you can contact us at help@yackiemobile.com. Our customer support is available to assist.


Best regards,



Management
Yackie Mobile

[MATHA531]

When a credit card refund is issued, it goes through the same system as a credit card purchase and should be on your account the very next day...I haven't received mine yet either.

Yackie Mobile...what gives.