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DRNewcomb (Offline)
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Default 12-07-2016, 21:50

I sent them an e-mail about a month ago asking about TelnaMobile. The response I got back said they needed my phone number(s) to provide information. When I replied with the numbers, I got no response. I e-mailed them again this morning, asking the same question and providing my phone number(s). As of right now, I've only received the standard canned reply. If they go prepaid, I'll also cancel. My whole reason for going with TelnaMobile was that it was PAYG. I've lost too much on prepaid international cards.
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DRNewcomb (Offline)
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Default 31-07-2016, 02:32

So far all I've gotten from G3 is evasion. They refuse to answer any questions about TelnaMobile.
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schuster (Offline)
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Default 31-07-2016, 13:42

Quote:
Originally Posted by DRNewcomb View Post
So far all I've gotten from G3 is evasion. They refuse to answer any questions about TelnaMobile.
Earlier I had posted that I registered a "burner" virtual credit card with G3/iRoam as a test for their payment system.

I used the Telna SIM on a Canadian and a European trip this year.

A couple of weeks ago or so, I got a message from G3 billing department that the credit card payment for my purchase of "airtime credit" had been declined.

The "declined" part is not surprising to me as several credit card payment processors cannot, or will not, process VAN's.

I responded to the email saying that I was told my account would still be postpaid; I had not received a bill for usage, and that the "airtime credit" name suggests that I am being treated as a prepaid customer. If so ... cancel my account.

They responded with a full itemized bill of my usage since January. It looked pretty accurate and consistent with my usage, so I paid it.
   
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DRNewcomb (Offline)
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Default 01-08-2016, 02:45

Well, I checked out the iRoam site and I was all set up with my G3 password, even though I don't recall ever visiting iroam.com before. I tested receiving and placing a call which seemed to work. However, I can't receive texts. However, it seems like Telna's WiFi calling and landline callback still work.
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