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rfranzq (Offline)
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Default This needs to be communicated well to relieve worry. - 25-05-2009, 05:21

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Originally Posted by JDekit View Post
..... The US service is required to be activated to make outbound calls in the US. It stays active if you make a call or send a text once a week. You can re-activate by dialing a shortcode 870 from the mobile or going to the web. You can receive calls to the US service indefinitely, even if the service isn't active, provided you make a call or send a text at least once every 9 months.
As you have seen, the '7 day activation issue' raises worries among the users here. Not only for us here, but your general customers will need to be educated that when you get to the USA [and I assume Canada?] that you "just need to activate by dialing the 870 shortcode". I notice you used the word 're-activate'----can it initialy be activated by dialing 870?? Which ever is true, people will need to know. It is also good that the 9 months issue is a lot clearer than before [vs. 'you can lose the US number']. Your presence here is helpful for both your customers/users and the company--clarifying the unclear or at least finding stuff that is not clear in the terms and advertisements. thanks for all you comments.
   
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rfranzq (Offline)
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Default Another 870 question! - 25-05-2009, 05:30

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You can re-activate by dialing a shortcode 870 from the mobile.
From the ekit web site: 'How to get started' for one of the SIMs:
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If outside the United States or Canada (and about to enter the United States or Canada), dial the Easy Dial number 870
Does the '870' short code only work outside of the US and Canada?
   
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JDekit (Offline)
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Default 04-06-2009, 06:29

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Originally Posted by rfranzq View Post
From the ekit web site: 'How to get started' for one of the SIMs:


Does the '870' short code only work outside of the US and Canada?

Yes, the '870' short code works outside the US and the UK. It works from all countries where service is provided. We wanted customers to be able to activate the US & Canada service from overseas prior to arriving in the US or Canada, so it's working on arrival.
   
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