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  (#31)
hcernl (Offline)
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Default 06-01-2009, 21:54

I had a INCOMING call in the Netherlands on 2--01-09 17:57:43 (UM+)

NETHERLANDS
0,19
00:02:06
0,57-
24,61
That destination is "FREE" for Incoming calls. UM charged 0,57!!!
I wrote customerservice but I dit not receive a answer till now.
   
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LBarouf (Offline)
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Default 05-02-2009, 06:00

@hcernl
Did they reply by now? My tickets all remain still unanswered. Calling them is no use either, they say it's with tech support. *sigh*
   
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hcernl (Offline)
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Default 05-02-2009, 20:24

They did after a week:


Dear Mr.
Thank you for your request. Unfortunately, when switching to the new rate-plan there was an error. We have fixed it, and have made a refund of the erroneous charges.

Please note that now there is a connection fee (0,19 Euro) for incoming calls as well.


With best regards

Jakob Kirsch
United Mobile Customer Service
   
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  (#34)
mart.lu (Offline)
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Default 10-04-2009, 11:39

If you have a UM+ number this number is in the UE like Jersey but in all the cases their prices are cheaper than the EURO TARIF then nothing to tell.
My suggestion if you don't like try something else it's plenty of companies that you can use
   
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eu commission, international roaming, united mobile

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