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03-06-2010, 23:44
Dear Mr. Geffens,
We apologize that you have had a negative experience with us thus far. We truly do strive to bring you the best in Customer Service & Intl Roaming SIM services. We have worked tirelessly on improving our product to ensure a high quality of service & stability.
During the upgrade certain policies and procedures were still being formulated and outdated information may have been communicated in the past. We sincerely appreciate you baring with us during this transition.
We are sure you will be happy with our new product and wanted to follow up to let you know that your SIMs have been prepared for shipment and should leave our warehouse in the next 24 hrs. Once they have been confirmed shipped, we will provide you the Tracking #s for both SIMs.
Thank you again for your feedback and patience.
Paytoo Mobile
Customer Service Department
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