PrePaidGSM.net Forum (Archived) - View Single Post

f300 · 19-07-2009, 11:10

So let me get the facts straight and somehow impersonal:

- company (from US) charges customer (from CZ/EU) $35 for shipping a SIM card (probably a small envelope)
- company states that the SIM "will arrive within 4-7 business days"
- company delivers the SIM after more than two months because it costs them $67 to ship
- due to some altercations between customer and company within those two months company decides to reimburse the customer the money for service, deny him any service but will not reinburse the money for shipping

Now here is my take:

- first of all $67 or even $35 is absolutely ridiculous, especially if we're talking cheap SIM cards. The idea here is to SAVE money. It costs $1.18 to ship such envelope to CZ and probably less if you do it in bulk (maybe $1 more if you get enthusiastic with the printed material included) !!! There isn't any advantage in using a more expensive shipping method especially if we're talking about delivery times of over two months! As for safety it is standard nowadays to send mostly everything like SIM cards, credit cards, credit card
statements via normal uninsured snail mail. And SIM cards are particularly cheap as physical objects and very easy to protect if you want to bother with that (don't send the PIN/PUK with the card, don't send activated cards already, etc); but in the end they're prepaid so even without any precaution there isn't much to lose
- company wrongfully charged the customer the money for shipping. Now if there's an agreement and everybody is happy all right, but if the company says "we charge you 35$ to deliver in 7 days" and they deliver in 2 months for whatever reason they should refund the money, it's as simple as that. Any court would agree to that but of course enforcing this would cost much more than letting it go
- you can refuse to do business with a customer that's crossing lines but you can't charge him for services you did not provide. If he's doing anything illegal call the cops, you don't get to write him a fine just because you have his credit card number
- there is a lesson to be learned from here: when a company doesn't deliver let's say in two weeks what they said they'll deliver in one just go to your credit card company and dispute the charge. If you wait too much you can only complain on various forums (and yes, that might help other people to make decisions).

	(#81)
f300 (Offline) Member Advanced Member Posts: 72 Join Date: 12 Mar 2008 Country:	19-07-2009, 11:10 So let me get the facts straight and somehow impersonal: - company (from US) charges customer (from CZ/EU) $35 for shipping a SIM card (probably a small envelope) - company states that the SIM "will arrive within 4-7 business days" - company delivers the SIM after more than two months because it costs them $67 to ship - due to some altercations between customer and company within those two months company decides to reimburse the customer the money for service, deny him any service but will not reinburse the money for shipping Now here is my take: - first of all $67 or even $35 is absolutely ridiculous, especially if we're talking cheap SIM cards. The idea here is to SAVE money. It costs $1.18 to ship such envelope to CZ and probably less if you do it in bulk (maybe $1 more if you get enthusiastic with the printed material included) !!! There isn't any advantage in using a more expensive shipping method especially if we're talking about delivery times of over two months! As for safety it is standard nowadays to send mostly everything like SIM cards, credit cards, credit card statements via normal uninsured snail mail. And SIM cards are particularly cheap as physical objects and very easy to protect if you want to bother with that (don't send the PIN/PUK with the card, don't send activated cards already, etc); but in the end they're prepaid so even without any precaution there isn't much to lose - company wrongfully charged the customer the money for shipping. Now if there's an agreement and everybody is happy all right, but if the company says "we charge you 35$ to deliver in 7 days" and they deliver in 2 months for whatever reason they should refund the money, it's as simple as that. Any court would agree to that but of course enforcing this would cost much more than letting it go - you can refuse to do business with a customer that's crossing lines but you can't charge him for services you did not provide. If he's doing anything illegal call the cops, you don't get to write him a fine just because you have his credit card number - there is a lesson to be learned from here: when a company doesn't deliver let's say in two weeks what they said they'll deliver in one just go to your credit card company and dispute the charge. If you wait too much you can only complain on various forums (and yes, that might help other people to make decisions).