Quote:
Originally Posted by dg7feq
There were some difficulties when the data option started some weeks ago. Technically when you open a GPRS connection the system locks 1 Euro of your balance and releases it again after you disconnect (to prevent getting a negative balance while surfing). Unfortunately sometimes this 1 Euro didnt come back. As far as i read on the german webboards customers who notify them by email get refunded after manually checking the database.
Chris
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Actually I discovered today by checking my balance that the reason for the vanishing Euros has appeared: all the connections AFTER the second confirmation SMS have still been charged.
I have already sent Simyo through the website a note asking for information (and implicitly a refund...). Let's see what is going to happen!
No big damage anyway, but I would prefer that things run well at the first attempt!
I am anyway positive and for the moment I can easily exercise patience!
Cheers,
Sleepy