PrePaidGSM.net Forum (Archived) - View Single Post

telnamobile · 28-04-2011, 19:00

Hello,

indeed the telna Mobile service is now open for business again. It took us much longer than expected to have the new service working to our standards, but we believe that it was worth the extra wait.

What has happened during that timeframe (we actually started working on this project about a year and half ago, long before the vendor for the previous service went bankrupt) is that telna is now a licensed mobile operator (1900 Mhz) in Missouri, and a full member of the GSM association (as you can see here: GSM Coverage Maps | United States | Telecom North America Mobile Inc.(telna Mobile) | Coverage and Network Information). We built our own GSM core network, own all the equipment involved, manufacture our own SIM cards, develop the software that resides on the SIM cards, negotiate our own roaming agreements and basically control everything, so that there are no more vendors involved who go bankrupt and put the service to halt.

At the moment, the service includes the following:

- US or Canadian phone number (UK numbers will be added soon). We can port in existing phone numbers. This is not available through the website yet, so if interested, simply contact customer service by email or phone.

- Coverage in 201 countries with low rates including in the USA. You can check the rates here: telna Mobile - Low cost cellular service for international travelers(international sim card for reduced roaming for inbound and outbound calls while abroad)

- Inbound and outbound voice and SMS service. Inside the USA we use direct dialing for outbound calls, and not callback. Other countries use callback at the moment.

- Data service in 138 countries. There is no data service inside USA yet, this will be launched soon.

What will be added in the future:

- Voip service that uses the same phone number and account as the wireless service. This will provide free incoming calls when calls are received through VOIP, and much lower rates when calls go out through VOIP. Actually, we are looking for beta testers for this service, so if you are a telna Mobile customer, and have an Android phone, you can download the telna app in the market and PM me to get SIP credentials. The app makes everything seamless: when you enter a wifi covered area with your phone, calls are routed in and out via Wifi automatically.

- There will be a prepaid version of the service, for those customers who prefer prepaid

- We are continuously negotiating new roaming agreements. As these are launched, rates, in particular data rates, will go down in many countries. In certain countries, we will switch from callback to direct dialing when it is possible to do so at a good price. In some cases, we will reduce the number of networks available in a country, because we will have a specially negotiated rate on one specific network.

To address MATHA531's comment, please note that although the service is sold as a postpaid service, everything is rated in realtime in our billing platform, and we currently have a cap of $300 of monthly usage configured for each customer. When you get close to this cap, customer service will contact you to ensure that the usage is legitimate, before increasing the cap. In addition, there can be separate caps for classes or service, for example we set a 70$ monthly cap on data usage, to make sure that customers don't inadvertently leave a laptop connected to the internet.
In the near future, these values will be available for customers to adjust themselves in mytelna. It will also be possible to entirely block data service (or SMS service) if required. Our goal as a company is to operate a long term, profitable business while trying to help customers save money, so we certainly want to help prevent "billshock" in any way we can.

Bossman: Yes, every former customer whom we were able to contact and confirm that they would like a replacement card, have received their replacement card in the last 2 weeks or so.

GadgetKen: Thank you for mentioning the popup incorrectly showing the "3U" name. 3U Telecom was the former name of Telecom North America prior to 2009. The bug has been corrected.

Please feel free to ask any question you may have.

PS: We also have a wholesale/white-label version of the service and are looking for resellers around the world. Anyone reading this and interested can contact us through Telecom North America, formerly 3U Telecom

	(#15)
telnamobile (Offline) DEALER Official Member Posts: 30 Join Date: 02 May 2009 Country:	28-04-2011, 19:00 Hello, indeed the telna Mobile service is now open for business again. It took us much longer than expected to have the new service working to our standards, but we believe that it was worth the extra wait. What has happened during that timeframe (we actually started working on this project about a year and half ago, long before the vendor for the previous service went bankrupt) is that telna is now a licensed mobile operator (1900 Mhz) in Missouri, and a full member of the GSM association (as you can see here: GSM Coverage Maps \| United States \| Telecom North America Mobile Inc.(telna Mobile) \| Coverage and Network Information). We built our own GSM core network, own all the equipment involved, manufacture our own SIM cards, develop the software that resides on the SIM cards, negotiate our own roaming agreements and basically control everything, so that there are no more vendors involved who go bankrupt and put the service to halt. At the moment, the service includes the following: - US or Canadian phone number (UK numbers will be added soon). We can port in existing phone numbers. This is not available through the website yet, so if interested, simply contact customer service by email or phone. - Coverage in 201 countries with low rates including in the USA. You can check the rates here: telna Mobile - Low cost cellular service for international travelers(international sim card for reduced roaming for inbound and outbound calls while abroad) - Inbound and outbound voice and SMS service. Inside the USA we use direct dialing for outbound calls, and not callback. Other countries use callback at the moment. - Data service in 138 countries. There is no data service inside USA yet, this will be launched soon. What will be added in the future: - Voip service that uses the same phone number and account as the wireless service. This will provide free incoming calls when calls are received through VOIP, and much lower rates when calls go out through VOIP. Actually, we are looking for beta testers for this service, so if you are a telna Mobile customer, and have an Android phone, you can download the telna app in the market and PM me to get SIP credentials. The app makes everything seamless: when you enter a wifi covered area with your phone, calls are routed in and out via Wifi automatically. - There will be a prepaid version of the service, for those customers who prefer prepaid - We are continuously negotiating new roaming agreements. As these are launched, rates, in particular data rates, will go down in many countries. In certain countries, we will switch from callback to direct dialing when it is possible to do so at a good price. In some cases, we will reduce the number of networks available in a country, because we will have a specially negotiated rate on one specific network. To address MATHA531's comment, please note that although the service is sold as a postpaid service, everything is rated in realtime in our billing platform, and we currently have a cap of $300 of monthly usage configured for each customer. When you get close to this cap, customer service will contact you to ensure that the usage is legitimate, before increasing the cap. In addition, there can be separate caps for classes or service, for example we set a 70$ monthly cap on data usage, to make sure that customers don't inadvertently leave a laptop connected to the internet. In the near future, these values will be available for customers to adjust themselves in mytelna. It will also be possible to entirely block data service (or SMS service) if required. Our goal as a company is to operate a long term, profitable business while trying to help customers save money, so we certainly want to help prevent "billshock" in any way we can. Bossman: Yes, every former customer whom we were able to contact and confirm that they would like a replacement card, have received their replacement card in the last 2 weeks or so. GadgetKen: Thank you for mentioning the popup incorrectly showing the "3U" name. 3U Telecom was the former name of Telecom North America prior to 2009. The bug has been corrected. Please feel free to ask any question you may have. PS: We also have a wholesale/white-label version of the service and are looking for resellers around the world. Anyone reading this and interested can contact us through Telecom North America, formerly 3U Telecom Last edited by telnamobile; 28-04-2011 at 19:11..