Quote:
Originally Posted by DRNewcomb
So far all I've gotten from G3 is evasion. They refuse to answer any questions about TelnaMobile.
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Earlier I had posted that I registered a "burner" virtual credit card with G3/iRoam as a test for their payment system.
I used the Telna SIM on a Canadian and a European trip this year.
A couple of weeks ago or so, I got a message from G3 billing department that the credit card payment for my purchase of "airtime credit" had been declined.
The "declined" part is not surprising to me as several credit card payment processors cannot, or will not, process VAN's.
I responded to the email saying that I was told my account would still be postpaid; I had not received a bill for usage, and that the "airtime credit" name suggests that I am being treated as a prepaid customer. If so ... cancel my account.
They responded with a full itemized bill of my usage since January. It looked pretty accurate and consistent with my usage, so I paid it.