PrePaidGSM.net Forum (Archived) - View Single Post - UK mvno SIMs with cheap int'l calls [merged]

petkow · 22-03-2010, 12:07

It is interesting to read that Lycatel (who are the people behind the MVNO Lycamobile that has been mentioned higher up in this thread) are currently being investigated in the UK. The allegation is that users of their prepaid phonecards get fewer minutes than advertised, and that there are some hidden charges which are not made clear at the time of sale.

Though these misleading practices may be considered common practice in the telecom industry, it just goes to show that if you have good evidence, and put together a decent complaint to the regulator, then these things do eventually get taken seriously. If found guilty, Lycatel can get fined 10% of its turnover. Apart from this, if they have broken consumer laws, then individual customers could even apply for refunds through the courts.

	(#38)
petkow (Offline) Senior Member Prepaid Pioneer Posts: 696 Join Date: 01 Aug 2006 Location: Madrid Country:	22-03-2010, 12:07 It is interesting to read that Lycatel (who are the people behind the MVNO Lycamobile that has been mentioned higher up in this thread) are currently being investigated in the UK. The allegation is that users of their prepaid phonecards get fewer minutes than advertised, and that there are some hidden charges which are not made clear at the time of sale. Though these misleading practices may be considered common practice in the telecom industry, it just goes to show that if you have good evidence, and put together a decent complaint to the regulator, then these things do eventually get taken seriously. If found guilty, Lycatel can get fined 10% of its turnover. Apart from this, if they have broken consumer laws, then individual customers could even apply for refunds through the courts.