PrePaidGSM.net Forum (Archived) - View Single Post

achu · 13-10-2007, 16:29

Say what you want, you did not take care of the older customer. From my personal experience, you abruptly cut off the old service without much notice back in May, 2007. After that, only some of the older customer got the new SIM. Unfortunately, I am not one of them.

You guys handled the transition poorly. You didn't even bother to email the old customers explaining what happened and what you are doing to resolve it. Perhaps I am just expecting too much.

I still have all my original order # and original account login information (including the automatic VOIP account created). I just tried to contact their support. Let's see what they'll do.

	(#7)
achu (Offline) Junior Member Amateur Member Posts: 22 Join Date: 07 Jul 2006 Country:	13-10-2007, 16:29 Say what you want, you did not take care of the older customer. From my personal experience, you abruptly cut off the old service without much notice back in May, 2007. After that, only some of the older customer got the new SIM. Unfortunately, I am not one of them. You guys handled the transition poorly. You didn't even bother to email the old customers explaining what happened and what you are doing to resolve it. Perhaps I am just expecting too much. I still have all my original order # and original account login information (including the automatic VOIP account created). I just tried to contact their support. Let's see what they'll do.