[schuster]

Just FYI.

I've been a satisfied Telna customer for a few years - the only postpaid competitor to the international roaming SIM game. Plus they offered SIP calling with much lower rates. Have had great service in Europe and Canada.

Late last year I stated getting notices (with corresponding banners on their web site) that Telna was being acquired by G3 Telecom; all existing services would be retained, and users would be transitioned to a new web site. In January I was invited to register on the G3 web site, which I did.

Problem is, the G3 web site, which now also bears the Telna logo, makes no references to the former Telna cellular services and does not list the details of my existing account (only home long distance, travle card, etc).

Emails to them produced assurances that it would happen; meanwhile, my SIM and SIP credentials continued to work but I had no way of checking usage or updating my billing information.

Finally the email support person started making it up as he went along - telling me their "Travel Card" is what they called a SIM card, and other such ridiculous nonsense. So I called them. The call went to an offshore call center whose rep, despite being pleasant and willing to help, could offer nothing but platitudes. After about 20 minutes of pushing, she finally gave in and transferred me to the REAL support person for the Telna transition. Reading between the lines, one concludes that Telna was not being cooperative enough in facilitating the transition and that it remained a work in progress despite assurances, platitudes, and best-laid plans. To this day, the G3 web site says nothing about the real former Telnamobile services.

I am travelling internationally this summer. While things work now, I can't really depend on this after knowing what the issues really are. Looking for alternatives once again ....