Quote:
Originally Posted by easyroam-
You have a dead, non working united mobile sim card. and lost your call credit.
Can you really expect us to also give you free call credit as well.
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No, I don't expect that. Business is business. You pay your money and you take your chances.
However you have to look at things from our perspective as well. Another MVNO with global SIM has just died a sudden death and we just lost our entire call credit. In some cases the loss is a considerable amount and in some cases it has now happened more than once since UM isn't the first carrier to go bust. So anything you can do to earn our trust and to facilitate the transition (e.g. allow us to fax/email a scan of our UM SIM, offering free shipping, etc.) to your SIM would go a long way to easing our concerns about the future of
your offering.