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Showing results 1 to 50 of 57 Search: Posts Made By: PSIM
Forum: International GSM prepaid cards 19-06-2017, 08:25
Replies: 91
Views: 19,512
Posted By PSIM
You have been provided with details of the refund...

You have been provided with details of the refund procedure and more than once. It is very clear that you were just a problem customer (professional moaner) who has issues with the truth, enough said.
Forum: International GSM prepaid cards 19-06-2017, 00:05
Replies: 91
Views: 19,512
Posted By PSIM
The account was closed on your request,...

The account was closed on your request, furthermore we advised you of the procedure for refunds. It is clear from your latest post that you have a major problem in telling the truth, as we have just...
Forum: International GSM prepaid cards 18-06-2017, 17:39
Replies: 91
Views: 19,512
Posted By PSIM
you were sent an email yesterday with...

you were sent an email yesterday with instructions as per the terms and conditions. As we have previously stated we will not conduct user accounts business, on this open forum.
Forum: International GSM prepaid cards 18-06-2017, 06:59
Replies: 91
Views: 19,512
Posted By PSIM
We already proved to you that your first card was...

We already proved to you that your first card was working without issue, however we did replaced it free of charge. We do not respond to account information requests in open forums.
Forum: International GSM prepaid cards 18-06-2017, 06:18
Replies: 91
Views: 19,512
Posted By PSIM
We did advise you about the use of dual SIM...

We did advise you about the use of dual SIM handsets, and SIM settings, unfortunately you refused to listen to our advice and still insist on writing spurious comments. For all readers of your...
Forum: International GSM prepaid cards 18-06-2017, 00:24
Replies: 91
Views: 19,512
Posted By PSIM
we have no other users who have issues, the Data...

we have no other users who have issues, the Data issue was resolved quickly and you were informed, unfortunately you choose to ignore our instruction on an alternative APN setting. We are quite happy...
Forum: International GSM prepaid cards 08-06-2017, 07:21
Replies: 91
Views: 19,512
Posted By PSIM
AT&T now covers Alaska at rate advertised.

AT&T now covers Alaska at rate advertised.
Forum: International GSM prepaid cards 09-03-2017, 20:15
Replies: 431
Views: 118,337
Posted By PSIM
the website is handset friendly, just login as...

the website is handset friendly, just login as normal.
Forum: International GSM prepaid cards 09-03-2017, 19:52
Replies: 431
Views: 118,337
Posted By PSIM
What App???

What App???
Forum: International GSM prepaid cards 08-03-2017, 23:03
Replies: 431
Views: 118,337
Posted By PSIM
its on the website highlighted in red :eek:

its on the website highlighted in red :eek:
Forum: International GSM prepaid cards 08-03-2017, 22:53
Replies: 431
Views: 118,337
Posted By PSIM
You are still not reading the information...

You are still not reading the information provided on the website.

"Note: ** users who wish to use the AT&T network in the US, Rogers in Canada, Movistar in Argentina, StarHub in Singapore,...
Forum: International GSM prepaid cards 08-03-2017, 22:11
Replies: 431
Views: 118,337
Posted By PSIM
All the information is in the F&Qs please take...

All the information is in the F&Qs please take time to read them fully, you will find how to check your balance in F&Qs under Balance and Numbers. If you look at the rate calculator you will see a...
Forum: International GSM prepaid cards 08-03-2017, 21:14
Replies: 431
Views: 118,337
Posted By PSIM
You were already on network before you decided to...

You were already on network before you decided to mess around with the settings, which kicked you off the correct IMSI, all short codes are listed in the F&Qs on the main website. You will find the...
Forum: International GSM prepaid cards 03-09-2014, 08:04
Replies: 431
Views: 118,337
Posted By PSIM
Hi the call,SMS and Data costs are charged in...

Hi the call,SMS and Data costs are charged in GBP, meaning the published prices on the website are correct, however we have just dropped SMS costs on AT&T and reduced our costs on T-Mobile to £0.06...
Forum: International GSM prepaid cards 23-02-2014, 12:01
Replies: 431
Views: 118,337
Posted By PSIM
At present we do not have what we consider a good...

At present we do not have what we consider a good price for Data roaming in Macedonia, however this may change in Q2 of 2014. We will inform customers of any change to prices as and when.

PSIM
Forum: International GSM prepaid cards 23-02-2014, 08:30
Replies: 431
Views: 118,337
Posted By PSIM
Thank you, it was a very unfortunate error by one...

Thank you, it was a very unfortunate error by one of our Junior staff and they are mightily embarrassed, but sound in the knowledge that mistakes do happen and that itís not the end of the world. :) ...
Forum: International GSM prepaid cards 22-02-2014, 20:14
Replies: 431
Views: 118,337
Posted By PSIM
Quite right, staff should have used spell check,...

Quite right, staff should have used spell check, draft was sent out in error :chair:

PSIM
Forum: International GSM prepaid cards 29-11-2013, 09:56
Replies: 431
Views: 118,337
Posted By PSIM
For clarification all tests carried out from...

For clarification all tests carried out from various lines by Piranha with your assistance were 100% successful, therefore we have to presume that the fault lies with your FR service provider or a...
Forum: International GSM prepaid cards 29-11-2013, 03:51
Replies: 431
Views: 118,337
Posted By PSIM
We would like to clarify your post for all...

We would like to clarify your post for all readers, but first thank you for using the support ticketing system.
We ran a series of tests to your US number with your assistance and no issue could be...
Forum: International GSM prepaid cards 28-11-2013, 19:01
Replies: 431
Views: 118,337
Posted By PSIM
If you are having any issues we do have a support...

If you are having any issues we do have a support ticket system, you will find the support ticket system in your online account, unfortunately we cannot help you if you do not use correct procedure....
Forum: UK & Ireland 15-08-2013, 19:00
Replies: 10
Views: 8,692
Posted By PSIM
For PAYG in UK, 3 UK has best deal at present...

For PAYG in UK, 3 UK has best deal at present called the 321,

3p per cross network calling
2p per SMS
1P per MB
Forum: Africa, Asia and Pacific 09-07-2013, 20:23
Replies: 51
Views: 23,105
Posted By PSIM
We can do that yes:-D Please contact admin for...

We can do that yes:-D Please contact admin for more information.

PSIM
Forum: International GSM prepaid cards 01-06-2013, 15:22
Replies: 431
Views: 118,337
Posted By PSIM
The same question was posted on the Piraha...

The same question was posted on the Piraha Website Forum by the same user, and the said question has been answered.

PSIM
Forum: International GSM prepaid cards 01-06-2013, 07:40
Replies: 431
Views: 118,337
Posted By PSIM
please check the Piranha website forum. PSIM

please check the Piranha website forum.

PSIM
Forum: International GSM prepaid cards 29-05-2013, 20:50
Replies: 431
Views: 118,337
Posted By PSIM
Dear Sir, they are both correct just on different...

Dear Sir, they are both correct just on different IMSIs. You may find that any issues you had with SMS from primary number has been resolved.

Piranha Mobile Support.
Forum: International GSM prepaid cards 28-05-2013, 16:02
Replies: 431
Views: 118,337
Posted By PSIM
[QUOTE=PSIM;42728]Dear Sir, we have checked our...

[QUOTE=PSIM;42728]Dear Sir, we have checked our records and we cannot locate any support tickets raised reference the issues you have described, can you please contact support via the on-line...
Forum: International GSM prepaid cards 27-05-2013, 14:24
Replies: 431
Views: 118,337
Posted By PSIM
Dear Sir, we have checked our records and we...

Dear Sir, we have checked our records and we cannot locate any support tickets raised reference the issues you have described, can you please contact support via the on-line ticketing system (found...
Forum: International GSM prepaid cards 23-05-2013, 17:59
Replies: 431
Views: 118,337
Posted By PSIM
Thank you for adding your correction. PSIM

Thank you for adding your correction.

PSIM
Forum: International GSM prepaid cards 22-05-2013, 23:03
Replies: 431
Views: 118,337
Posted By PSIM
We are only replying to comments you have made on...

We are only replying to comments you have made on this forum, this is for the benefit of all and it is very hard for others to understand the tread without return comment, we have informed you that...
Forum: International GSM prepaid cards 22-05-2013, 22:05
Replies: 431
Views: 118,337
Posted By PSIM
As explained your refund amount can only be...

As explained your refund amount can only be calculated once you have terminated the contract and all outstanding calls, SMS and Data have been calculated, this is standard practice in any service...
Forum: International GSM prepaid cards 22-05-2013, 19:04
Replies: 431
Views: 118,337
Posted By PSIM
We have explained that it is called Steer or...

We have explained that it is called Steer or roaming, we steer the sim to the best coverage possible i.e Orange and SFR, Bouygues does not have the same coverage as the others and we do not have a...
Forum: International GSM prepaid cards 22-05-2013, 16:24
Replies: 431
Views: 118,337
Posted By PSIM
dg7feq is correct "did you try to register to the...

dg7feq is correct "did you try to register to the 3rd network several times in a row? sometimes they are barring networks which are basically allowed to steer traffic to cheaper roaming partners."
...
Forum: International GSM prepaid cards 27-04-2013, 09:41
Replies: 431
Views: 118,337
Posted By PSIM
We have already started introducing new breakouts...

We have already started introducing new breakouts and rates, a full list will be published when complete. Countries activated to date: Poland, Israel, Afghanistan with many more to follow.

PSIM.
Forum: International GSM prepaid cards 24-04-2013, 08:26
Replies: 431
Views: 118,337
Posted By PSIM
Dear Sir, as you rightly stated we quickly...

Dear Sir, as you rightly stated we quickly resolved your Google Voice SMS issue, we did however explain to you that T-Mobile for 3G works on the 1700 MHZ band and that you may have had an issue if...
Forum: International GSM prepaid cards 11-01-2013, 01:02
Replies: 431
Views: 118,337
Posted By PSIM
Hi just for your info Piranha have reduced the...

Hi just for your info Piranha have reduced the cost of Data roaming in China by 50% effective from today :D

PSIM Admin
Forum: International GSM prepaid cards 07-01-2013, 21:43
Replies: 431
Views: 118,337
Posted By PSIM
You are quite right it is a typo it should read...

You are quite right it is a typo it should read MB.:) Thank you for pointing this out.
Forum: International GSM prepaid cards 28-12-2012, 13:33
Replies: 431
Views: 118,337
Posted By PSIM
Hi we are glad the Piranha Sim worked well in...

Hi we are glad the Piranha Sim worked well in South Korea for you, unfortunately the incoming VoIP problem is dependent on the routes used by the calling party, we only use premium routing on VoIP...
Forum: International GSM prepaid cards 12-12-2012, 18:14
Replies: 431
Views: 118,337
Posted By PSIM
Please contact Piranha Admin if you would like to...

Please contact Piranha Admin if you would like to discuss further, as we do not feel it is appropriate to discuss your options on an open forum.
Forum: International GSM prepaid cards 12-12-2012, 15:11
Replies: 431
Views: 118,337
Posted By PSIM
Hi, if it was just a case of charging 1-2ct more...

Hi, if it was just a case of charging 1-2ct more we would agree, but it would be substantially more than 1-2cts. We are always looking for ways to bring down the costs for callers, not increase...
Forum: International GSM prepaid cards 12-12-2012, 10:48
Replies: 431
Views: 118,337
Posted By PSIM
Unfortunately we are charged by the operators...

Unfortunately we are charged by the operators when call-back (not charged when used via direct dial or VoIP) is answered and therefore we have to pass thees costs on (You are only charged the...
Forum: International GSM prepaid cards 10-12-2012, 14:41
Replies: 431
Views: 118,337
Posted By PSIM
Hi we have received your support ticket with IEMI...

Hi we have received your support ticket with IEMI for only one of the handsets mentioned could you please send info on the rest and we will get to work resolving your issues. Thank you Kindly.:)
Forum: International GSM prepaid cards 09-12-2012, 08:58
Replies: 431
Views: 118,337
Posted By PSIM
This is correct, we requested the IMEI number...

This is correct, we requested the IMEI number from the customer on 26.11.12, which he duly sent, and the issue was resolved by 27.11.12.

User manual sent on purchase of Sim and downloadable via...
Forum: International GSM prepaid cards 09-12-2012, 01:36
Replies: 431
Views: 118,337
Posted By PSIM
Can you contact admin with your account details...

Can you contact admin with your account details and IMEIs of the handsets, so we can look into this for you, This comes as a bit of a surprise as we have tested most of these handsets and found no...
Forum: International GSM prepaid cards 08-12-2012, 00:35
Replies: 431
Views: 118,337
Posted By PSIM
Hi could you please specify make,model and...

Hi could you please specify make,model and firmware of the handset or handsets you are having an issue with and we will look into it for you.
Forum: International GSM prepaid cards 06-12-2012, 11:34
Replies: 431
Views: 118,337
Posted By PSIM
to reiterate your fist post "Has anyone noticed" ...

to reiterate your fist post "Has anyone noticed"

"It has an expiration of 420 DAYS!"

you do not mentioned the fact that if the card is used once within this time the 420 day cycle starts again...
Forum: International GSM prepaid cards 06-12-2012, 06:56
Replies: 431
Views: 118,337
Posted By PSIM
Sir, When posting information, please insure that...

Sir, When posting information, please insure that you read the full terms and conditions and post the correct information, this is for the benefit of all.
The Piranha Sim only expires after 420 days...
Forum: International GSM prepaid cards 26-11-2012, 20:10
Replies: 6
Views: 1,888
Posted By PSIM
[QUOTE=PSIM;41323]Hi Stu we have no known issues...

[QUOTE=PSIM;41323]Hi Stu we have no known issues when using call-back in Germany, can you ask user to email Piranha customer support with ICCD number of Sim, make, model and IMEI number of...
Forum: International GSM prepaid cards 25-11-2012, 23:15
Replies: 6
Views: 1,888
Posted By PSIM
Piranha

Hi Stu we have no known issues when using call-back in Germany, can you ask user to email Piranha customer support with ICCD number of Sim, make, model and EMEI number of handset.Thank you.
Forum: International GSM prepaid cards 01-10-2012, 18:34
Replies: 431
Views: 118,337
Posted By PSIM
No, we have stated that we hope to launch more...

No, we have stated that we hope to launch more apps in the next 8-12 weeks.
Forum: International GSM prepaid cards 29-09-2012, 14:21
Replies: 431
Views: 118,337
Posted By PSIM
In a perfect world. Unfortunately it does not...

In a perfect world. Unfortunately it does not work that way.
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