I agree. easyroam should mention this very important information on their website. Most folks will not be aware of it otherwise. I found out only because I was about to loan my sim to someone traveling in October. Since it will not be used till then, I will have to call/email easyroam again to activate it. Very inconvenient to say the least.
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Am am wondering if this is also done by other companies or only by easyroam.
They do answer questions fast but things change in policy and not informating your customers is not very positive and many non frequent users will wonder why their sim is not working when not used for 30 days. This new rul makes easyroams sim not very attractive for non frequent users and combined with fair use makes it even less attractive. |
What's really disappointing is that the supplier we are talking about here is reading this forum daily but looks like he does not want to respond about the point that we made.
His customer service answers that are fast but not here it looks like ;-) |
At a minimum, easyroam should mention this very important information on their website. Yes, you may have valid reasons for doing it, just mention it on your website. It will likely make some think twice before purchasing your sim. But, you need to mention it, period!
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bossman your last point will be the big point. If they mention fair use and deactivation after 30 days on their website not hidden in the terms it will make some customers think twice buying this sim.
The fair use is hidden in the terms so if you look but who does, you will find it. The 30 day deativation is new for me and I did not see it on their site. As you say whatever these reason are mention them but even here on the forum it seems that they are not willing to give an answer on why and why they hide it. I have always supported their sim but given the fairuse and deactivation I can't support it any longer. |
I've sent my um+ to Poland, I'm waiting for a new Travelsim. How many days does it take the sim to arrive?
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In Poland it's better, but some of my friends have waited for 1 month (in Italy)
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