OneSimCard overcharges?
I recently got a OneSimCard global SIM and sent a single text message from it (with delivery report & reply request on, which is fine with every other company I used so far) but got charged 2 USD. I checked the balance several times using the SIM Tool-Kit menu. Does one get charged for checking their balance this way? I am in the US. What could be possibly causing me to be charged this much for just one action?
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Have you contacted Customer Support? This forum is not a good place to get help if you have any billing or technical questions. Please go to Contact Us - OneSimCard.com or call +1-617-489-5952 to contact our support department so they can look up your account and verify the charges with you. If there are any errors then they will be refunded. Please feel free to report back here on the resolution. Thank you. |
So what's the matter with it then? Why have I lost almost 2 USD on both SIMs? Do you get charged when doing the SMS method through the menu? Or does it cost more to send SMS within the US without using your menu?
I have had the same problem with TravelSIM now too so there must be some thing that is going on with these SIMs or the provider that either you or anyone doesn't know. What exactly do you get charged for with these SIMs? PS: My account on the site shows 10 USD but on the SIM it shows less. It ha sbeen like this since the day I got all the SIMs. |
Please contact support dept.
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If for some reason you can't contact Customer Support, then at least PM me your account email. We can't help you if you don't let us know who you are. Thanks |
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If you reread my first reply you will find: "no you should not be charged for checking your balance through the OneSimCard Menu on your phone." If you were in fact charged for this, then Customer Support will be able to issue the appropriate refunds. You do not need to call, you can use the online ticket system located on the support page OneSimCard Online Support and someone will probably get back to you tonight. |
You may close this thread. I have contacted support as told in the last post.
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