Vodafone Italy: sim card is not provisioned mm#2

raywright1 · **Vodafone Italy: sim card is not provisioned mm#2 -** 23-07-2012, 17:41

in july 2011 i purchased a vodafone prepaid SIM in Mestre, Italy and used it until no funds were left. this year i would like to use it again, but i get error "sim card is not provisioned mm#2". i won't know the phone number of the SIM until a get to the paper copy i have on file next week. is there any way to recharge the card and use it again, or is the number and validity lost forever? if i manage to recover the phone number, can i register the number on the website and then top up?

spent some time searching this and other forums and have not found an answer...

thanks.

DRNewcomb · 23-07-2012, 18:00

In general, Italian SIMs can be reactivated for something less than one year (e.g. 11 months, 364 days, etc) from the last top-up. There is also a minimal usage requirement to keep the SIM alive. This is often fulfilled by a brief web session or sending a text message. It also might be that you are not in Italy and you did not activate international roaming?

raywright1 · 23-07-2012, 18:05

Quote:

Originally Posted by DRNewcomb

It also might be that you are not in Italy and you did not activate international roaming?

you might be right about that. so if i have the phone number, can i theoretically register the SIM on the website, top up, enable roaming, etc, all before going to italy? is it correct that if it is not provisioned, i cannot find out the number using the phone?

tux · 23-07-2012, 18:27

Quote:

Originally Posted by DRNewcomb

In general, Italian SIMs can be reactivated for something less than one year (e.g. 11 months, 364 days, etc) from the last top-up. There is also a minimal usage requirement to keep the SIM alive. This is often fulfilled by a brief web session or sending a text message. It also might be that you are not in Italy and you did not activate international roaming?

Actually, the highlited part, was necessary only for H3g sims.

DRNewcomb · 23-07-2012, 19:21

Quote:

Originally Posted by tux

Actually, the highlited part, was necessary only for H3g sims.

Well, several years ago I had a Wind SIM that I occasionally had to spend 0.01€ on a WAP session to keep it alive. Don't know if you still have to do that or not.

raywright1 · **vodafone italy: benefits of registering on website -** 23-07-2012, 19:27

but getting back to the situation as it stands now - is it true that...
1. if i have the SIM's phone number i can register it on the website
2. if it's registered on the website, i can top up and enable roaming
3. if i have the SIM, there is a way to find it's phone number even if not provisioned for roaming and i am indeed roaming

thanks in advance.

tux · 23-07-2012, 20:03

AFAIK every prepaid sim in Italy have roaming enabled. Sims expire 12 months after the last recharge.

raywright1 · 23-07-2012, 20:58

Quote:

Originally Posted by tux

AFAIK every prepaid sim in Italy have roaming enabled. Sims expire 12 months after the last recharge.

then this is the problem. it is 13 months since my last top up. thanks for the information.

Motel75 · 24-07-2012, 07:22

Call or email customer service - they should be able to reactivate your SIM.

Vodafone

**Effendi** · 25-07-2012, 17:55

Vodafone cards expire after 11+1 months. After that you usually cannot reactivate it. Roaming is pre activated on all Italian prepaid Sims.
Go and get a new one, possibly not with Vodafone which is the most expensive.

Sent from my Lumia 800 using Board Express

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	(#1 (permalink))
raywright1 (Online) Member Official Member Posts: 39 Join Date: 18 May 2010 Country:	Vodafone Italy: sim card is not provisioned mm#2 - 23-07-2012, 17:41 in july 2011 i purchased a vodafone prepaid SIM in Mestre, Italy and used it until no funds were left. this year i would like to use it again, but i get error "sim card is not provisioned mm#2". i won't know the phone number of the SIM until a get to the paper copy i have on file next week. is there any way to recharge the card and use it again, or is the number and validity lost forever? if i manage to recover the phone number, can i register the number on the website and then top up? spent some time searching this and other forums and have not found an answer... thanks. Mobile Devices: Samsung SGH-i777 (Galaxy S II) GSM850, GSM900, GSM1800, GSM1900, UMTS850 (B5), UMTS1900 (B2), UMTS2100 (B1) GPRS, EDGE, UMTS, HSPA+ SIMs: US: ATT UK: TMO RO: VOD IT: WIND IE: TESCO

	(#2 (permalink))
DRNewcomb (Offline) Senior Member Prepaid Professionist Posts: 1,332 Join Date: 27 Feb 2004 Location: Mississippi, USA Country:	23-07-2012, 18:00 In general, Italian SIMs can be reactivated for something less than one year (e.g. 11 months, 364 days, etc) from the last top-up. There is also a minimal usage requirement to keep the SIM alive. This is often fulfilled by a brief web session or sending a text message. It also might be that you are not in Italy and you did not activate international roaming?

	(#6 (permalink))
raywright1 (Online) Member Official Member Posts: 39 Join Date: 18 May 2010 Country:	vodafone italy: benefits of registering on website - 23-07-2012, 19:27 but getting back to the situation as it stands now - is it true that... 1. if i have the SIM's phone number i can register it on the website 2. if it's registered on the website, i can top up and enable roaming 3. if i have the SIM, there is a way to find it's phone number even if not provisioned for roaming and i am indeed roaming thanks in advance. Mobile Devices: Samsung SGH-i777 (Galaxy S II) GSM850, GSM900, GSM1800, GSM1900, UMTS850 (B5), UMTS1900 (B2), UMTS2100 (B1) GPRS, EDGE, UMTS, HSPA+ SIMs: US: ATT UK: TMO RO: VOD IT: WIND IE: TESCO

	(#7 (permalink))
tux (Offline) Senior Member Prepaid Fan Posts: 111 Join Date: 28 Jan 2011 Country:	23-07-2012, 20:03 AFAIK every prepaid sim in Italy have roaming enabled. Sims expire 12 months after the last recharge.

	(#9 (permalink))
Motel75 (Offline) Senior Member Prepaid Pioneer Posts: 509 Join Date: 15 Jun 2006 Location: Berlin Country:	24-07-2012, 07:22 Call or email customer service - they should be able to reactivate your SIM. Vodafone Current DE: Edeka Mobile, Netzklub, Lidl Mobile; PL: Heyah; UK: Giffgaff; US: T-Mobile; IT: Vodafone; FR: B&You Former DE: Vodafone, T-Mobile, O2, Blauworld, 01051mobile, Solomo, Lycamobile, Simyo, Congstar, Fonic; PL: Era, Sami Swoi, Orange, POP, iPlus, Heyah, Carrefour Mova, Telepin Mobi, Play; UK: Vodafone, T-Mobile, Virgin; US: T-Mobile, AT&T CZ: Vodafone, Oskar; ES: Lebara; GR: Vodafone, Wind; TR: Turkcell

	(#10 (permalink))
Effendi (Offline) The great Dictator! Prepaid Prophet Posts: 2,428 Join Date: 13 Jan 2004 Location: Trieste/Trst Country:	25-07-2012, 17:55 Vodafone cards expire after 11+1 months. After that you usually cannot reactivate it. Roaming is pre activated on all Italian prepaid Sims. Go and get a new one, possibly not with Vodafone which is the most expensive. Sent from my Lumia 800 using Board Express Working Prepaids: IT: Wind, Vodafone IT, UNO Mobile; SM: Prima; UK: 3, Virgin; INT: TravelSIM, Truphone. Deceased Prepaids: CZ: Oskar, Eurotel; SK: Orange; DE: E-Plus, Aldi, Simyo; GE: Geocell; AM: Armentel; PL: Heyah, Plus; LT: Tele2; LV: Amigo; EE: Elisa; UA: Kyivstar; NZ: Vodafone; INT: UM, UM+, ICQSim. GSM/3G Phones: Nokia Lumia 800, Samsung Galaxy Nexus