Yackie Mobile and 09: troubles by email

[dg7feq]

Originally Posted by DRNewcomb

I wonder if there is an Icelandic Consumer Protection Agency to whom we can complain about 09? I sort of miss the 46+ Euro I lost in that deal.

i guess there is a looooooong line of people waiting... when their banks crashed they lost billions of euro on saving accounts.

[makavel]

Dear Yackie Customer

On behalf of everyone at Yackie Telcom Inc., thank you for choosing Yackie Mobile for your telecommunication needs. We are committed to providing you with the highest level of service and customer satisfaction possible. It’s important to us.

We are contacting you today to provide you an overdue update regarding your Yackie Mobile service. We are currently working to rebuild our Yackie Mobile service with the customer needs in mind; the current launch date for our service is set for June 2009. Once launched Yackie Mobile will provide faster more reliable service in more countries at cheaper rates. Yackie Telcom Inc. will be incurring all cost related to providing all customer with our new SIM card free of charge and shipped to a confirmed address.

Yackie Telcom Inc. is not out of business nor have we collaborated with any other roaming SIM providers. In fact we will be launching are U.S. based GSM service in the coming weeks, and our YackieMax and VOIP services are still available.

We are aware that all customer accounts reflect a zero balance, but this is not a cause for concern as once our new system has been implemented and launched accounts will be restored and will reflected your last balance.

If for any reason you would like to be refunded your remaining balance please email upgrades@yackiemobile.com. By receiving a refund you will no longer qualify for a free SIM card and free shipping once our service is launched, your account will be closed and you will need to purchase a new SIM card and create a new account for the new service.

If you have questions or comments, we are delighted to hear from you. Call our toll-free number (800) 360-2031, or send us e-mail at upgrades@yackiemobile.com. You can expect us to respond to your e-mail within 48 hours.

Again, thank you for your patronage. We look forward to serving you.

Yackie Customer Support

[YackieMobile]

My advise.......if you want a [3 names removed] card, why you dont order it directly to the supplier......at last you are in direct connection with the provider



* [edit by andy: I've removed the link, as it is a company which has only postpaid customers and only in its own country]

edit 2: other names removed as well

[MATHA531]

Originally Posted by YackieMobile

My advise.......if you want a [ 3 names removed] card, why you dont order it directly to the supplier......at last you are in direct connection with the provider

And what, sir, is going on with your sim card I have in my possession and is apparently worthless?

[andy]

Originally Posted by YackieMobile

My advise.......if you want a [3 names removed] card, why you dont order it directly to the supplier......at last you are in direct connection with the provider

As above, why don't you pull your finger out and provide your own customers with service, before lecturing others on how to do it?

[YackieMobile]

Originally Posted by andy

As above, why don't you pull your finger out and provide your own customers with service, before lecturing others on how to do it?

Because after the three bad experience we had with

[3 names removed] .....we don't want also be a [name removed] reseller, or a [name removed] reseller

We work to have our own solution and to control it, when this product will be ready and fully fonctional, we will come back.

[andy]

Originally Posted by YackieMobile

Because after the three bad experience we had with

[3 names removed] .....we don't want also be a [name removed] reseller, or a [name removed] reseller

We work to have our own solution and to control it, when this product will be ready and fully fonctional, we will come back.

I've commented before about you abusing this forum to make attacks on erstwhile partners and rival products.

In the case of your most recent supplier, we can see you may have been unlucky, but the other 2 still exist and other resellers are still trading with them.

If you don't want to be a reseller for the other 2 companies whose names I've removed, for whatever reasons, then ignore the subject, or at least don't bother with it on here.

As I say above, so far the one of them only has postpaid customers in its own country.

So there is absolutely no point in people approaching it to ask about their own existing prepaid SIM card with other providers, or to attempt to purchase something which is not for sale there. And it is out of order for you to attempt to incite people to do so.

Posts by a certain other username here have been removed.

In future, please confine yourself to comment on your own product.

To help that, I've now moved these 5 posts to the most recent thread about Yackie

[DRNewcomb]

Originally Posted by GadgetKen

In this case I can't really blame Yackie because they got burned by an unforseen supplier problem.

Of course you can blame them. It shows lack of due diligence. A company that does not look into the stability of their critical suppliers is doing a slack job.

[MATHA531]

Originally Posted by DRNewcomb

Of course you can blame them. It shows lack of due diligence. A company that does not look into the stability of their critical suppliers is doing a slack job.

Whilte I agree with your sentiments and am certainly not necessarily a fan of Yackie (although I have nothing against them either), I don't think they can be blamed for the fiasco of O9 which until the very end seemed to be very stable. It was the collapse of the Icelandic economy that seems to have done them in.

[DRNewcomb]

Originally Posted by MATHA531

Whilte I agree with your sentiments and am certainly not necessarily a fan of Yackie (although I have nothing against them either), I don't think they can be blamed for the fiasco of O9 which until the very end seemed to be very stable. It was the collapse of the Icelandic economy that seems to have done them in.

I'm not trying to criticize. I lost 47 Euro on 09, myself. I'm just saying that I bet Yackie wished they had asked 09 some tougher questions before they got into bed with them.