Germany: T-Mobile D1 outage

hrgajek · **Germany: T-Mobile D1 outage -** 21-04-2009, 17:39

Hello,

since 21th April 16:00 local time German 2G/3G Network of T-Mobile ("T-Mobile D1" / "D1-Netz") had a system crash / outage.

Customers cannot log in or cannot be reached at the moment.
Most customers cannot make outgoing calls or send text-messages.

Data transfer may work (Blackberry)

The problem occurs also with T-Mobile Germany Customers using their phone abroad.

Users of foreign SIM-Cards within German D1 Network are not affected

Reason and duration unknown.

inquisitor · 21-04-2009, 18:11

If roaming customers arenot affected the cause seems to be the HLR.

hrgajek · 21-04-2009, 18:16

Christian,

Quote:

...seems to be the HLR

I would agree to this.
Or were the UM-technicians acquired by T-Mobile? (Sorry couldn't resist)

djmonsi · 21-04-2009, 19:50

Few T-mobile customers roaming abroad was affected for about 2 - 3hrs. Now its seems to be alright.

hrgajek · 21-04-2009, 20:10

Hello from Germany,

Network is running again. Maybe you need to switch off and on your mobile to re-register it. Check Call Forwarding (##002# Send) and reinstall it.

inquisitor · 21-04-2009, 20:18

Why check the forwardings? Have they been reset?

hrgajek · 22-04-2009, 08:07

Hello,

Quote:

Originally Posted by inquisitor

Why check the forwardings? Have they been reset?

They recalled a backup copy which may contain "older" settings than you did. My older settings were restored, but the phone did not know this, even Code *#21# gave me the wrong result. So I resetted the forwardings.

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	(#1 (permalink))
hrgajek (Online) Member Advanced Member Posts: 84 Join Date: 01 Oct 2007 Location: between Kaiserslautern and Heidelberg, Germany Country:	Germany: T-Mobile D1 outage - 21-04-2009, 17:39 Hello, since 21th April 16:00 local time German 2G/3G Network of T-Mobile ("T-Mobile D1" / "D1-Netz") had a system crash / outage. Customers cannot log in or cannot be reached at the moment. Most customers cannot make outgoing calls or send text-messages. Data transfer may work (Blackberry) The problem occurs also with T-Mobile Germany Customers using their phone abroad. Users of foreign SIM-Cards within German D1 Network are not affected Reason and duration unknown. 73 & 55 (Regards) Henning Gajek on air with: T-Mobile DE - Vodafone DE - E-Plus(Simyo) DE - o2-DE - Swisscom CH - xxSIM (EE) - FreeTimeTelecom (DE/LI/US)

	(#2 (permalink))
inquisitor (Offline) Senior Member Prepaid Specialist Posts: 957 Join Date: 15 Nov 2006 Country:	21-04-2009, 18:11 If roaming customers arenot affected the cause seems to be the HLR. terminals: Motorola: Milestone, F3; Nokia: N95, 1208; BenQ-Siemens: S68; Huawei: E5, E1823, E1762, K3715, K3765, EM770 in Asus Eee PC 901 GO; Qualcomm Gobi 2000 in Sony VAIO VPC-Z12X9E/X postpaid: DE: O2 Blue 100 Flex; prepaid: DE: Lidl, Fonic, Tchibo, solomo pro, congstar, T-Mobile, Vodafone, otelo; CH: Swisscom Natel Easy BeFree, Sunrise go dayflat, Lebara; OK,-mobile; UK: T-Mobile, 3; NL: T-Mobile; ES: Vodafone, MÁSmovil, simyo; HU: T-Mobile; BG: MTel, Globul, vivatel, Petrol mobile; INT'L: none

	(#4 (permalink))
djmonsi (Offline) Member Official Member Posts: 34 Join Date: 19 Feb 2008 Country:	21-04-2009, 19:50 Few T-mobile customers roaming abroad was affected for about 2 - 3hrs. Now its seems to be alright.

	(#5 (permalink))
hrgajek (Online) Member Advanced Member Posts: 84 Join Date: 01 Oct 2007 Location: between Kaiserslautern and Heidelberg, Germany Country:	21-04-2009, 20:10 Hello from Germany, Network is running again. Maybe you need to switch off and on your mobile to re-register it. Check Call Forwarding (##002# Send) and reinstall it. 73 & 55 (Regards) Henning Gajek on air with: T-Mobile DE - Vodafone DE - E-Plus(Simyo) DE - o2-DE - Swisscom CH - xxSIM (EE) - FreeTimeTelecom (DE/LI/US)

	(#6 (permalink))
inquisitor (Offline) Senior Member Prepaid Specialist Posts: 957 Join Date: 15 Nov 2006 Country:	21-04-2009, 20:18 Why check the forwardings? Have they been reset? terminals: Motorola: Milestone, F3; Nokia: N95, 1208; BenQ-Siemens: S68; Huawei: E5, E1823, E1762, K3715, K3765, EM770 in Asus Eee PC 901 GO; Qualcomm Gobi 2000 in Sony VAIO VPC-Z12X9E/X postpaid: DE: O2 Blue 100 Flex; prepaid: DE: Lidl, Fonic, Tchibo, solomo pro, congstar, T-Mobile, Vodafone, otelo; CH: Swisscom Natel Easy BeFree, Sunrise go dayflat, Lebara; OK,-mobile; UK: T-Mobile, 3; NL: T-Mobile; ES: Vodafone, MÁSmovil, simyo; HU: T-Mobile; BG: MTel, Globul, vivatel, Petrol mobile; INT'L: none