Callback world - Minimum usage surcharge??

Bossman · **Callback world - Minimum usage surcharge?? -** 13-01-2007, 16:41

Does anyone know what it is? I just noticed a $1.99 charge on my Credit card for last month. It's called minimum usage surcharge. I will email their customer support shortly. I just wanted to see if anyone else knows something.

snaimon · **Not showing up on my account YET -** 13-01-2007, 16:51

A charge of 1.99 is not showing up on my account yet. I owe them $.79 and they have not billed that yet. If they started charging such a monthly fee, I will cancel my account. Don't use it that much at the moment.

Stan

Bossman · 13-01-2007, 16:59

I owed them $0.31. My CC was charged $2.30, so I decided to verify and that's when I saw the $1.99 charge on 12/31/06 labeled "minimum usage surcharge". I have emailed their customer support for an explanation.

prion · 13-01-2007, 17:51

It is a mistake I am being told. They will refund this ammount.

Bossman · 13-01-2007, 18:53

Yes. It was a mistake. Response from Barry...

------------------------------------------------------------

It was a mistake and all customers are having the charge reversed.
Someone informed me of it a few days ago and the office is taking
care of it. Sorry for the inconvenience.

Barry
Callback World

Bossman · 04-02-2007, 20:50

While this is such a minute amount, that a "one time" mistake is not a big deal, I am wondering if anyone that had this charge ever got it reversed. I never had mine reversed.

Well, I tried to login, just to make sure this charge does not show up this month, with the correct information but I could not. I have already contacted their customer service.

prion · 04-02-2007, 21:16

What they did is that they credited the ammount to your monthly allowance for you to spend. That means that this ammount is there to be used without you beig charged again...

Bossman · 05-02-2007, 11:43

Thanks. I logged in. And, I did notice the credit.

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	(#1 (permalink))
Bossman (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 22 Apr 2005 Location: Chicago Country:	Callback world - Minimum usage surcharge?? - 13-01-2007, 16:41 Does anyone know what it is? I just noticed a $1.99 charge on my Credit card for last month. It's called minimum usage surcharge. I will email their customer support shortly. I just wanted to see if anyone else knows something. Phones: Iphone4, HTC Inspire, Nokia E63, Samsung Galaxy Y duos Sim cards: AT&T (Contract), Tmobile USA, Virgin UK, PiranhaMobile, Ekit

	(#2 (permalink))
snaimon (Offline) Senior Member Prepaid Specialist Posts: 897 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	Not showing up on my account YET - 13-01-2007, 16:51 A charge of 1.99 is not showing up on my account yet. I owe them $.79 and they have not billed that yet. If they started charging such a monthly fee, I will cancel my account. Don't use it that much at the moment. Stan Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox

	(#3 (permalink))
Bossman (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 22 Apr 2005 Location: Chicago Country:	13-01-2007, 16:59 I owed them $0.31. My CC was charged $2.30, so I decided to verify and that's when I saw the $1.99 charge on 12/31/06 labeled "minimum usage surcharge". I have emailed their customer support for an explanation. Phones: Iphone4, HTC Inspire, Nokia E63, Samsung Galaxy Y duos Sim cards: AT&T (Contract), Tmobile USA, Virgin UK, PiranhaMobile, Ekit

	(#4 (permalink))
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	13-01-2007, 17:51 It is a mistake I am being told. They will refund this ammount.

	(#5 (permalink))
Bossman (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 22 Apr 2005 Location: Chicago Country:	13-01-2007, 18:53 Yes. It was a mistake. Response from Barry... ------------------------------------------------------------ It was a mistake and all customers are having the charge reversed. Someone informed me of it a few days ago and the office is taking care of it. Sorry for the inconvenience. Barry Callback World Phones: Iphone4, HTC Inspire, Nokia E63, Samsung Galaxy Y duos Sim cards: AT&T (Contract), Tmobile USA, Virgin UK, PiranhaMobile, Ekit

	(#6 (permalink))
Bossman (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 22 Apr 2005 Location: Chicago Country:	04-02-2007, 20:50 While this is such a minute amount, that a "one time" mistake is not a big deal, I am wondering if anyone that had this charge ever got it reversed. I never had mine reversed. Well, I tried to login, just to make sure this charge does not show up this month, with the correct information but I could not. I have already contacted their customer service. Phones: Iphone4, HTC Inspire, Nokia E63, Samsung Galaxy Y duos Sim cards: AT&T (Contract), Tmobile USA, Virgin UK, PiranhaMobile, Ekit

	(#7 (permalink))
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	04-02-2007, 21:16 What they did is that they credited the ammount to your monthly allowance for you to spend. That means that this ammount is there to be used without you beig charged again...

	(#8 (permalink))
Bossman (Offline) Senior Member Prepaid Guru Posts: 1,164 Join Date: 22 Apr 2005 Location: Chicago Country:	05-02-2007, 11:43 Thanks. I logged in. And, I did notice the credit. Phones: Iphone4, HTC Inspire, Nokia E63, Samsung Galaxy Y duos Sim cards: AT&T (Contract), Tmobile USA, Virgin UK, PiranhaMobile, Ekit