My experience with Onesimcard.

[rfranzq]

I have been very happy with it.
I got my SIM from them taking advantage of their United Mobile SIM card swap offer in early May 2009:

United Mobile SIM card | Free SIM Replacement Program (http://www.onesimcard.com/mobile_signup/?United-Mobile-SIM-card-customers-problem)

It included $10.00 credit. I was finally able to use it in Europe in December. It worked well. I also have ekit cards. Each SIM has different rates in various countries and having more than one SIM can give one a certain flexibility.

Some things I really like about OneSIMcard.
1. There is a link on the web page for sending free SMSes to their cards.
2. The cards have an email address:
3725xxxxxxx@sms.onesimcard.com
So anyone can send an email from a computer.
Receiving SMSes is free so this is great. No subject is received on the email and there is a 160 character limit on both.

This afternoon, I set up the SIM for an aquaintance who is going to Asia for about 6 weeks. Hong Kong, Japan, Philipines, Vietnam and Thailand. OneSIMcard has decent rates for these places.

[OneSimCard]

Thank you rfranzq, I'm glad you have enjoyed using OneSimCard. It's always great to hear feedback from customers, both the positives and negatives of their user experience. If I can help with any support down the road just let me know.

James

[Sophia]

I received my OneSimCard in the mail yesterday and activated it online. I put it in my old K700i phone, which is a triband (800, 1800 and 1900) but so far, it cannot find any networks. My Nexus One which I think is a quadband phone, has the Truphone Local Anytime and that one finds Rogers easily. Not sure it is because we are in rural Canada, I guess the best way to find out is try and pry loose the plastic case and swap cards :) I'll keep everybody informed :D Boy, this playing with sims is getting fun :D

[OneSimCard]

Hi Sophia,

You will likely need to use the GSM 850 band if you are in a rural area. GSM 1900 is primarily for urban areas. Let us know how it works in your Nexus One.

Thanks,
James

[rfranzq]

I guess the best way to find out is try and pry loose the plastic case and swap cards :) I'll keep everybody informed :D Boy, this playing with sims is getting fun :D

Well, the next step is to get a dual SIM phone. <g>

I know you have [at least] two international SIMs now. This will give you some options [and backup] that one card could not have. Also, 'one will be better' than the other in various situations and you will at least know you are saving some money in different situations--even if it is still too much or not much saved.

[Sophia]

I got 2 sims, I ordered the Truphone after Celtrek went belly up, and then I traded the Celtrek sim for the OneSimCard because I had nothing to lose anyway :) That is enough, one can be used by my hubby and the other by myself, both will do fine.

And I don't think I can quite get away with buying yet another phone, after spending $650 on the Nexus One, haha. :D

[bbob]

Has someone found a reliable voip carrier that offers good rates to call the onesimcard estonian number ?

[rfranzq]

...and then I traded the Celtrek sim for the OneSimCard because I had nothing to lose anyway :)
Best $0.0 you ever spent! [Loonie or greenback]

And here is some good news of the last month or so: New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770.
And here is the bad news: First you need to call to the voicemail from your OneSimCard phone and set up a password.
At least in Canada you will not spend half your free balance setting up voicemail. I just had an opportunity to send the SIM with someone on a trip and asked that they set up voicemail on it.
And you can always use SMS.

[rfranzq]

If you are a OneSimCard customer then you can give out our common local or toll free access numbers found in the user guide (or order a personal access number) to your friends, family, colleagues, etc. Numbers are currently available in the U.S., Canada, U.K., Germany, France, Spain, Austria, Australia and Israel. People can call your Estonian mobile number this way and the cost is just charged to your OneSimCard account at 35c/min.

1. How much is a personal access number both US and Canada]? Is there a choice of area codes or are they pretty limited [all in Massachusetts]?

2. I guess I know the answer to this one. From the US one can call the toll free access number or the local access number [and a personal access number] all for the same 35c/min. I know the price/cost difference is tiny [no more than 2 cents perhaps?]. Is there no way to have some price difference show itself? Not worth the effort? I know I would try to save some cents here of there [that is, choose to use a local access number over the toll free one].
Thanks for being here.

[powerlifter]

1. How much is a personal access number both US and Canada]? Is there a choice of area codes or are they pretty limited [all in Massachusetts]?

2. I guess I know the answer to this one. From the US one can call the toll free access number or the local access number [and a personal access number] all for the same 35c/min. I know the price/cost difference is tiny [no more than 2 cents perhaps?]. Is there no way to have some price difference show itself? Not worth the effort? I know I would try to save some cents here of there [that is, choose to use a local access number over the toll free one].
Thanks for being here.

Several years ago I used a International roaming card. It was a Hop card. It went bankrupt and I lost over $100.00 of credit. Lesson learned. Now I use a local sim card. When I saw the .35 cents for a personal access number it reminded me of Hop. I have a 866 number that I can send to any sim card in the world. It is $2.00 a month and .6 cents a minute to call anywhere in Europe. What a huge profit for onesim. I have the number on my business card. So anyone can call me if they need to get a hold of me. All I have to do is go online an redirect the number to the sim I am using. Very simple and efficient. There are many companies that do this, and they have toll free numbers in many countries. I am through with International sims. They are to expensive,and the local sims in the EU are cheap now for roaming.

[prion]

Several years ago I used a International roaming card. It was a Hop card. It went bankrupt and I lost over $100.00 of credit. Lesson learned. Now I use a local sim card. When I saw the .35 cents for a personal access number it reminded me of Hop. I have a 866 number that I can send to any sim card in the world. It is $2.00 a month and .6 cents a minute to call anywhere in Europe. What a huge profit for onesim. I have the number on my business card. So anyone can call me if they need to get a hold of me. All I have to do is go online an redirect the number to the sim I am using. Very simple and efficient. There are many companies that do this, and they have toll free numbers in many countries. I am through with International sims. They are to expensive,and the local sims in the EU are cheap now for roaming.

Do you mean it costs 6 cents/min to forward to a mobile in Europe or landline only?

[Sophia]

Hi Sophia,

You will likely need to use the GSM 850 band if you are in a rural area. GSM 1900 is primarily for urban areas. Let us know how it works in your Nexus One.

Thanks,
James
Problem solved :D Today I went to town, and reception was flawless there, thanks also for the technical help from Axel F of the support team trying to sort this problem :)

[OneSimCard]

1. How much is a personal access number both US and Canada]? Is there a choice of area codes or are they pretty limited [all in Massachusetts]?

2. I guess I know the answer to this one. From the US one can call the toll free access number or the local access number [and a personal access number] all for the same 35c/min. I know the price/cost difference is tiny [no more than 2 cents perhaps?]. Is there no way to have some price difference show itself? Not worth the effort? I know I would try to save some cents here of there [that is, choose to use a local access number over the toll free one].
Thanks for being here.

1. The cost varies based on how long you subscribe to the personal second number ($1.67-$4.99/mo for local U.S. or toll free U.S./Canada; $4.99-$8.99 for local Canada). There are a number of area codes available in the U.S. and we currently offer three area codes in Canada (Calgary, Toronto, Vancouver).

2. Yes it is 35c/min billed to the received whether you use a common or personal access number. One advantage of the personal access number is that there is no prompt so you can use it for call forwarding from your domestic cell, office, etc.

[powerlifter]

Do you mean it costs 6 cents/min to forward to a mobile in Europe or landline only?

Yes I do. only .6cents for Russia I think it is .13 cents.

[mingelli]

Can you explain which company you use to forward the Did number for that price?

[powerlifter]

Can you explain which company you use to forward the Did number for that price?

Quote 1. The cost varies based on how long you subscribe to the personal second number ($1.67-$4.99/mo for local U.S. or toll free U.S./Canada; $4.99-$8.99 for local Canada). There are a number of area codes available in the U.S. and we currently offer three area codes in Canada (Calgary, Toronto, Vancouver).

2. Yes it is 35c/min billed to the received whether you use a common or personal access number. One advantage of the personal access number is that there is no prompt so you can use it for call forwarding from your domestic cell, office, et Quote

I use Kall8.com. They forward to any phone you use. There are several others that are out there. I just happened to think this one was the best for my situation.

I understand making a profit, but 5.00-9.00 a month plus 35 cents/min is way to much.
I can use my 866 number for call forwarding from my cell phone as well. I get a load of features with the number. Voice Mail & Fax Mailbox,Call Tracking Tools,Call Blocking,
Custom Call Forwarding,Conference Calling,and Virtual Calling Card. This is what I get for 2.00 a month. It is well worth it to me.

[Sophia]

Would it work with Google Voice? I know they forward to a 403 (Calgary) number...

[RTuesday]

I use Kall8.com. They forward to any phone you use.

Kall8 do charge more for forwarding to mobile for most countries. For example to a UK mobile it's 38c/min, France is 37c/min, Mexico 46c/min.

Kall8 International Rates (http://www.kall8.com/tollfree/international_rates.php)

See the note at the top: "Special Services includes, but is not limited to, cellular and audiotext services". So a rate marked "France (Special Services)" is to a French mobile.

(I use localphone, incoming numbers in various countries cheap, voip account, forwarding to Mex mobile for 8.8c/min, UK mobile 12-25c/min, France mobile 11c/min).

Rob

(edit) for Estonia mobile, Kall8 is 52c/min, Localphone is 22-34c/min depending on the number - what is the number range for a OneSimCard card? The big advantage with a VOIP account that forwards when not connected to VOIP (like Localphone does) is that I only pay for forwards when out of range of wi-fi.

[prion]

Kall8 do charge more for forwarding to mobile for most countries. For example to a UK mobile it's 38c/min, France is 37c/min, Mexico 46c/min.

Kall8 International Rates (http://www.kall8.com/tollfree/international_rates.php)



(edit) for Estonia mobile, Kall8 is 52c/min, Localphone is 22-34c/min depending on the number - what is the number range for a OneSimCard card? The big advantage with a VOIP account that forwards when not connected to VOIP (like Localphone does) is that I only pay for forwards when out of range of wi-fi.

I think the prefix they are using is the +372531
Localphone charges 28,8 eurocents/min to that range

[mingelli]

Have you used Localphone to forward successfully to an estonia mobile,
as many voip companies don't forward to Estonian numbers.

[RTuesday]

Have you used Localphone to forward successfully to an estonia mobile,
as many voip companies don't forward to Estonian numbers.

No I haven't tried. I don't have any (working!) international sims now.

I mainly use them to forward to Mexico mobile when out of range of wi-fi.

At 29c/min they're not a very good deal for forwarding to OneSimCard anyway, there are probably cheaper around (but not Kall8 ).

[Bossman]

Actually, you'll be lucky to find any forwarding service to these Estonian numbers that is less than $0.29. Most of them plainly just do not connect and some of them even state so on their website. And those that will connect to it are outrageously high. I'd be suspicious of any that post a too good to be true rate for forwarding to these numbers. It likely will not connect most of the time.

I had international sim card with an Estonian number briefly last year, and I used Rebtel to forward to it. The rate was about $0.29 I think.

[snidely]

Several years ago I used a International roaming card. It was a Hop card. It went bankrupt and I lost over $100.00 of credit. Lesson learned. Now I use a local sim card. When I saw the .35 cents for a personal access number it reminded me of Hop. I have a 866 number that I can send to any sim card in the world. It is $2.00 a month and .6 cents a minute to call anywhere in Europe. What a huge profit for onesim. I have the number on my business card. So anyone can call me if they need to get a hold of me. All I have to do is go online an redirect the number to the sim I am using. Very simple and efficient. There are many companies that do this, and they have toll free numbers in many countries. I am through with International sims. They are to expensive,and the local sims in the EU are cheap now for roaming.
I tend to agree. I have used VoiceStick.com, in the past, to do this from the U.S. to a pre-paid SIM.
Now, I often manage to make use of T-Mobile U.S. ability to make free calls back to U.S. if you have a wifi connection. That, and the ability to get/send email on my BB for 67 cents/day often means I don't need a pre-paid.
As many have discovered, many LD carriers refused to carry calls to high priced numbers like +372 mobile and formerly to United Mobile in Lichtenstein. I wouldn't dare have business contacts or friends spend lots of $ to call me. I always make sure they can get me by using my regular number - which then gets forwarded.
Once Google Voice initiates forwarding to intl. numbers - it will make things easy. GV has all kinds of advanced features. Numbers are free. You can use them to dial overseas, now, just not fwd.

...mike

[OneSimCard]

And here is the bad news:
First you need to call to the voicemail from your OneSimCard phone and set up a password.

UPDATE: There's no longer a need to make an international call to set up a voicemail password or listen to messages. We just added a new feature where you can now listen to voicemail online by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords or other settings.

I would love to hear more suggestions from customers on ways we can improve our service.

Thanks!

[123456]

When i click on the voicemail link in my account i end up in my 'voicemail cabinet' in Russian instead of English. Onesimcard, how can i change this into English?

[OneSimCard]

When i click on the voicemail link in my account i end up in my 'voicemail cabinet' in Russian instead of English. Onesimcard, how can i change this into English?

That is likely a font-related issue where you have something installed on your computer that is making it display in Russian instead of English. The system is designed to support both languages. I will speak with our techs to see if I can provide more information and post a reply back here.

[123456]

@Onesimcard: The language problem is fixed. My voicemail settings are in English again. Thank you for solving this matter.

[OneSimCard]

Thanks for confirming, I'm glad everything is working well. Feel free to post any more feedback here.

[monkeyboy]

Do I understanding, from an earlier post here, that OneSimcard will exchange Celtrek SIMs just as they do with UM SIMs?

[rfranzq]

Do I understanding, from an earlier post here, that OneSimcard will exchange Celtrek SIMs just as they do with UM SIMs?
Here is their page:
Celtrek Global Roaming Inc. SIM card | Free SIM Replacement Program (http://www.onesimcard.com/mobile_signup/?product=3)
It is about the best value you are going to get these days.

[Sophia]

They give you $10 credit with it, not a bad deal. I got mine about a month ago, and so far I've been happy with OneSimCard.

[OneSimCard]

Do I understanding, from an earlier post here, that OneSimcard will exchange Celtrek SIMs just as they do with UM SIMs?

Thanks rfranz & Sofia for beating me to it - you two are fast :D

Monkeyboy, follow the link from rfranz, fill out the form and mail us your deceased Celtrek SIM. We will ship you a free OneSimCard SIM with $10 balance once we receive it.

Are there any other international SIM card brands that people would want to trade in for a free OneSimCard? We may open this replacement program up to all other global SIM cards for anyone who wants to make the switch. Any feedback is appreciated.

[andy]

Are there any other international SIM card brands that people would want to trade in for a free OneSimCard? We may open this replacement program up to all other global SIM cards for anyone who wants to make the switch. Any feedback is appreciated.

PrePaidGSM.net Forum - Announcements in Forum : International GSM prepaid cards (http://www.prepaidgsm.net/forum/international-gsm-prepaid-cards/announcements.html)

specifically:

Unfortunately some dealers use this forum for:
- spamming
- bad talk about competitors
These two behaviours are unacceptable.
We accept dealers to talk ONLY about their product(s) and not about any competitor's.


Your following post has been deleted, and I'm banning you for a few days, subject to review by Effendi

[kayexalate]

Thanks rfranz & Sofia for beating me to it - you two are fast :D

Monkeyboy, follow the link from rfranz, fill out the form and mail us your deceased Celtrek SIM. We will ship you a free OneSimCard SIM with $10 balance once we receive it.

Are there any other international SIM card brands that people would want to trade in for a free OneSimCard? We may open this replacement program up to all other global SIM cards for anyone who wants to make the switch. Any feedback is appreciated.

I have the Telestial Passport Global SIM card. It worked ok. I used it in Europe & Africa. It was nice to have free incoming calls in Europe. However, in Africa, I couldn't the ringback to work in Mozambique. I was frustrated because I was stuck and couldn't make any outgoing calls.

I was doing some research on the OneSimCard and came across this forum.

I'd love to send you my Telestial SIM card for a free OneSimCard to give it a try. :clap: Thanks.

[FBlack_111]

For those who occasionally have ring back issues in other countries with their EKIT sim, there are other ways to get the ring back to work if you have problems. That's in addition to using the *126*......# code.

I am not sure this still works, but it helped me once in a country where ring back failed.

I discovered that the only way to make an outbound call was to send a text to "1234" with the contents of the text message containing the callback phone number string: *102*country code Number# and then waiting for a callback. IE: text

*102*1 858 555 1234# and send this as a text message to 1234. No charge for the text.

[OneSimCard]

I have the Telestial Passport Global SIM card. It worked ok. I used it in Europe & Africa. It was nice to have free incoming calls in Europe. However, in Africa, I couldn't the ringback to work in Mozambique. I was frustrated because I was stuck and couldn't make any outgoing calls.

I was doing some research on the OneSimCard and came across this forum.

I'd love to send you my Telestial SIM card for a free OneSimCard to give it a try. :clap: Thanks.

I am quite certain that the mods do not want me to provide an answer to your question, but hopefully by calling our customer service department they can help you with your request. Thank you for your interest.

[ruloko]

We used Onesimcard in Egypt and found it frequently unreliable. After dialing either a US or Egypt phone number, we sometimes got a call back ring, but we would wait 10-15 minutes for the call to go through, but it never did. Other times calls did go through, but probably 75% of the time we couldn't complete calls. Texting worked fine. Next time I'll get international service on my phone. Better to pay more and have reliability.

[OneSimCard]

We used Onesimcard in Egypt and found it frequently unreliable. After dialing either a US or Egypt phone number, we sometimes got a call back ring, but we would wait 10-15 minutes for the call to go through, but it never did. Other times calls did go through, but probably 75% of the time we couldn't complete calls. Texting worked fine. Next time I'll get international service on my phone. Better to pay more and have reliability.

Please PM me your account email address and phone model used so we can investigate and report back. Thank you.

[Grampa]

I ordered one of these under the United Mobile replacement program. No risk there. My only hesitation about adding funds is that the funds apparently expire after 10 months and the minimum recharge amount is $25. After two years, the number itself is lost. If you don't travel that much, you could be leaving a lot of money on the table just to keep the card active.

[OneSimCard]

I ordered one of these under the United Mobile replacement program. No risk there. My only hesitation about adding funds is that the funds apparently expire after 10 months and the minimum recharge amount is $25. After two years, the number itself is lost. If you don't travel that much, you could be leaving a lot of money on the table just to keep the card active.

Grampa, congrats on taking advantage of the United Mobile replacement program. Your balance will expire 10 months from the last recharge, but it will keep rolling over as long as you add the minimum amount at least once every 10 months. There's no need to add a lot of airtime in advance, you can just set up auto-recharge.

If your balance does expire, you can always add funds later when you are ready to travel. The phone number and SIM itself will never expire as long as you make or receive at least one call every two years. If you don't plan on traveling for the next 2 years, just call yourself once before it expires to get a new 2 year window.

[Grampa]

If you don't plan on traveling for the next 2 years, just call yourself once before it expires to get a new 2 year window.

Thanks for the clarification. However, you can't make that call to yourself if the balance has expired, so in practice, the card will cost $25 every two years whether you use it or not. That's not a huge amount, but it does need to be taken into account when comparing offers or computing cost per minute.

[OneSimCard]

Thanks for the clarification. However, you can't make that call to yourself if the balance has expired, so in practice, the card will cost $25 every two years whether you use it or not. That's not a huge amount, but it does need to be taken into account when comparing offers or computing cost per minute.

Actually, you can purchase a $0 balance SIM card and then 23.9 months from now add $25 of airtime and make 1 call. So in this case, $25 would keep the SIM card active for 4 years/48 months if you do not make or receive any more calls or recharge your airtime. You would have until month 34 to recharge again and roll over the $25 balance, so technically it would not "cost" anything as long as you plan on using your airtime at some point.

[Grampa]

Actually, you can purchase a $0 balance SIM card and then 23.9 months from now add $25 of airtime and make 1 call. So in this case, $25 would keep the SIM card active for 4 years/48 months if you do not make or receive any more calls or recharge your airtime. You would have until month 34 to recharge again and roll over the $25 balance, so technically it would not "cost" anything as long as you plan on using your airtime at some point.I don't know whether you are being facetious, but I'm having a hard time getting my head around what you said. Who would buy a card with the express purpose of seeing how long he can make it last without using it?

My only point is that the combination of a 10 month expiration period and a $25 minimum recharge amount means that, as a practical matter, someone who is not traveling all the time will leave money on the table. It's hard to finish a trip without leaving a substantial balance in the account, and if you don't need to replenish that amount for a while, you will lose it.

[OneSimCard]

I don't know whether you are being facetious, but I'm having a hard time getting my head around what you said. Who would buy a card with the express purpose of seeing how long he can make it last without using it?

My only point is that the combination of a 10 month expiration period and a $25 minimum recharge amount means that, as a practical matter, someone who is not traveling all the time will leave money on the table. It's hard to finish a trip without leaving a substantial balance in the account, and if you don't need to replenish that amount for a while, you will lose it.

Sorry- was not intending to sound facetious, just attempting to clarify your point. Yes, if like you, someone rarely travels overseas and, when they do they only use their cell phone for emergencies, then they are probably better off just using their domestic carrier and paying their rates. There's no need to go through the process of buying a global SIM (or even a local SIM) and worrying about balance expiration just to save a dollar or two on a few phone calls. Most customers though easily spend $25 on calls during a single trip (that's about 60 minutes of outgoing calls from Greece or South Korea, for example).

You would want to compare our rates to your other available options, estimate how many calls you would make and receive on your trip, and calculate your projected savings to determine whether it's worth it for you.

[snidely]

Is there a requirement that a certain percentage of calls be incoming or outgoing? I could see using your card for outgoing calls in many countries (next trip is to Brazil, Argentina, Uraguay). I would never make use of an Estonian based service for incoming - but your outgoing rates are low comparatively speaking.

Thanks.

[bbob]

@Snidely,

outgoing incoming rate or fair use is used by some providers if the phone is alsmost only used for incoming calls. Incoming even when roaming free seems to cost some money so smaller dealers use fair use to limit this. Making outgoing calls means they make money which compensates for incoming calls.

There will never be a problem if you use it for outgoing calls only. When using it that way you are paying them money. The ratio you refer to is only used for incoming related to outgoing calles not the other way around.

[OneSimCard]

Is there a requirement that a certain percentage of calls be incoming or outgoing? I could see using your card for outgoing calls in many countries (next trip is to Brazil, Argentina, Uraguay). I would never make use of an Estonian based service for incoming - but your outgoing rates are low comparatively speaking.

We do not currently have a "fair use" policy included in our published terms and conditions, but as bbob mentions that would only apply to someone using our service almost exclusively for incoming calls.

Keep in mind that your callers do not need to dial an Estonian number to reach you, they can dial through one of our common local, toll-free or international access numbers, or you can order a personal second number (US/Canada/UK). It's 29c/min extra to receive a call through any of these numbers, except for the UK number which is only a 25c connection charge per call. All rates can be viewed online at http://www.onesimcard.com/cell-phone-rates/

[Grampa]

Keep in mind that your callers do not need to dial an Estonian number to reach you, they can dial through one of our common local, toll-free or international access numbers, or you can order a personal second number (US/Canada/UK). It's 29c/min extra to receive a call through any of these numbers, except for the UK number which is only a 25c connection charge per call. All rates can be viewed online at SIM Card - International cell phone (http://www.onesimcard.com/cell-phone-rates/)

The 29c/min rate appears to apply only with respect to calls made to a personal second number; calls made to a common access number add 35c/min. At least that is according to the rate schedule listed here:

International Cell Phone Service Rates - OneSimCard (http://www.onesimcard.com/?idmenu=4&view=list&continent=Europe)

Am I reading it correctly?

[andy]

It's 29c/min extra to receive a call through any of these numbers, except for the UK number which is only a 25c connection charge per call. All rates can be viewed online at

I'd be surprised if that UK number was a mobile number as described; perhaps it's a personal number, costing rather more to call it than to mobiles

[OneSimCard]

The 29c/min rate appears to apply only with respect to calls made to a personal second number; calls made to a common access number add 35c/min. At least that is according to the rate schedule listed here:

International Cell Phone Service Rates - OneSimCard (http://www.onesimcard.com/?idmenu=4&view=list&continent=Europe)

Am I reading it correctly?

Thanks for pointing out that error, it has been fixed in the database. The cost is 29c/min, not 35c/min, through any common access number.

[OneSimCard]

I'd be surprised if that UK number was a mobile number as described; perhaps it's a personal number, costing rather more to call it than to mobiles

Andy, I am told that it is in fact a mobile number (+44-752).

[Grampa]

Thanks for pointing out that error, it has been fixed in the database. The cost is 29c/min, not 35c/min, through any common access number.That's good news, as I just received the card.

I noticed one other error, however. When you hold your cursor over the "Please select a country" drop-down menu, the explanatory text still says the surcharge is 35c.

[OneSimCard]

Thank you again, that will be updated. Needless to say, we sometimes miss updating parts of the site when there is a rate change. Feel free to PM me if you have any other corrections or suggestions for the website.

I also encourage you to post back here with your experience once you start using our service.

[Grampa]

I've been testing it out as far as I can do in the U.S without spending any money. :)

So far, it works as advertised. Inbound calls ring and outbound calls receive a ring back relatively quickly. Inbound text messages get delivered quickly. I particularly like that there are several methods to set up and listen to voicemail without spending any money. And one of the best features is the email-to-sms gateway that allows anyone to send me a text using email, with no cost to receive.

Obviously the real test will be later, when I'm traveling.

[junaidiegale]

Hi,

I became a member of Onesimcard after United Mobile went into administration back in April and used their offer to replace my simcard.

Received Onesimcard and had no joy at all to date, I was travelling around the world given the number to my clients and could NOT remember the Onesimcard incoming once, till one day a client called me on my UK sim and said "You gave me a wrong number", shocked... I've been calling you and couldn't get connection...

Tried to contact Onesimcard ... no one is available... send them an email ... no response... I thought did they went into administration too???...Nope... Keep on reading...

Finally I had the chance to locate someone in the online live chat... who advised me to send the simcard back for a replacement since he could not call me or make a diagnose via his system...

I sent it back ... waited over 8 weeks ... No response ... I called them today and spoke with someone named NATALA ...

She said sir no post is here ... to get a replacement you need to pay for it... :o

Finally it boiled down to Natala advising me to walk away from Onesimcard if I'm not happy with the service... I asked her, is that the best you can do...she hanged up the phone on me... I Voted Onesimcard the Worst GSM Sim Card in the world...

Don't buy it or use their services...

Regards

[Bossman]

This is not directed exactly at OneSimCard - based on the number of posts here regarding some of these international sim companies, it just seems like some are really struggling in this dwindling market, and their profit margins (if any) are somewhat reduced, and hence the reason for being a little tight. At least IMHO. I must add though, when I had OneSimcard briefly, I did not have any problems with them.

[OneSimCard]

Junaid,

You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card.

Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM.

If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason.

We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM).

We do advise you to use a different provider moving forward.

Thank you.

[OneSimCard]

This is not directed exactly at OneSimCard - based on the number of posts here regarding some of these international sim companies, it just seems like some are really struggling in this dwindling market, and their profit margins (if any) are somewhat reduced, and hence the reason for being a little tight. At least IMHO. I must add though, when I had OneSimcard briefly, I did not have any problems with them.

Hi Bossman, we are in fact doing very well and have been experiencing tremendous yearly growth. Regarding the previous poster it is not that we are "tight" at all, he is simply unreasonable and only takes up our resources while, to date, not spending 1 cent on our service.

Thank you for your past business and hopefully you will come back again if you can benefit from our service in the future.

[junaidiegale]

Junaid,

You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card.

Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM.

If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason.

We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM).

We do advise you to use a different provider moving forward.

Thank you.

--------------------------------

Not remembering what? my number? How did this come about and when have I ever said I don't remember my number? perhaps you are trying to create something to undermine the truth and the bad experience I have had with dodgy Onesimcard network.

If the simcard I sent back did not reached your firm by now I would have it returned to me since I had my details on back of the envelop.

From 26/05/2010 to 11/10/2011 I have exchanged with Onesimcard 50 messages, it's an insult for you to claim only two, shame on you.

Furthermore your final closing statement is disturbing and shows your lack of respect and value for your customers.

I would be grateful if you return my UM Simcard.

Regards

[OneSimCard]

--------------------------------

I would be grateful if you return my UM Simcard.

Regards

All United Mobile SIM cards we receive for our free exchange program are destroyed. Also, UM went out of business years ago so the SIM card will do you no good. That is why you came to us in the first place, to get a free SIM card with $10 balance, which you received but never used. There is nothing more we can do to help you with this matter.

[junaidiegale]

All United Mobile SIM cards we receive for our free exchange program are destroyed. Also, UM went out of business years ago so the SIM card will do you no good. That is why you came to us in the first place, to get a free SIM card with $10 balance, which you received but never used. There is nothing more we can do to help you with this matter.

---------------------

I'm pleased to learn that you have acknowledged that I did not used your service as a proof of your poor service. :(

There is alot you can do, but due to your poor customer service knowledge you chose not do anything.

Junaid :chair:

[rfranzq]

----I'm pleased to learn that you have acknowledged that I did not used your service as a proof of your poor service.

What was not made clear to you was that the balance expired after 'X' number of months--whether you used it or not. I have not time to look it up now.

[junaidiegale]

What was not made clear to you was that the balance expired after 'X' number of months--whether you used it or not. I have not time to look it up now.

------

I am afraid not, the overall service is poor and not fit for purpose at all, I Couldn't care less if the credit expires or not, the point is their simcard did not work at all and their customer service is so poor... :chair:

These guys are either not trained or don't give a damn about customer care and those who use their dodgy network... :roll:

Regards

[OneSimCard]

What was not made clear to you was that the balance expired after 'X' number of months--whether you used it or not. I have not time to look it up now.

Except for Corporate Accounts where there is no expiration, the balance expires 10 months from your last recharge. The balance will continue to rollover as long as you recharge once every 10 months and we send out notifications when the expiration period is approaching. In this customer's case, they received a free $10 balance on their free SIM card and never used it so it simply expired 10 months later.

[zonix]

Hi,

I had an OneSimCard, but comparing with other cards, they haven't best prices & coverage.

Do someone use something other ?

I'm hesitating between MaxRoam & XXSIM. Can you help me please ?

[fsotirop]

2questions about Corporate Accounts:
do they have the same calling rates as individual sim cards?
do corporate account simcards offer free incoming calls to usa & canada as OneSimCard PLUS International SIM from individuals?

[boberonicus]

2questions about Corporate Accounts:
do they have the same calling rates as individual sim cards?
do corporate account simcards offer free incoming calls to usa & canada as OneSimCard PLUS International SIM from individuals?A corporate account requires the purchase of five or more SIMs. That's probably the first hurdle you should address.

[Eustar]

I sent my sim card UnitedMobile, and OneSim hat me never got a gift card in return, passionately, for now I use "New MaxRoam" (british) and Gt-Sim (isle of man), the tariff of 0.19 €, super cheap

[Onesimcard User]

Hi All,
Recently one of my OneSimCard PEN numbers was changed by the OneSimCard staff without my consent and wish!
I don't think it's normal. May be I am wrong. Could anybody please share their similar stories?
I am using OneSimCard services for business purposes and I placed one of my PEN numbers online on my website and then within some time I received an "apology" letter notifying me about my PEN number change!
Here is the text:

Re: Ticket xxxxx, Responded
Dear Vitaliy
A new message has been added to the service request #43219.
Hello Vitaliy,
We truly apologize, but we updated your Israeli PEN to a new number that you can now access in your account: xxxxxxxxxxxxx.
We apologize, however your old Israeli PEN will no longer be active.
Thank you,
OneSimCard Support

[Bossman]

You'll probably be better off contacting them directly for an explanation.

I have used them in The past, and in my opinion, compared to a lot of similar companies that just cancel your sim card and disappear with your credit without an explanation, they seem to be quite stable.


Hi All,
Recently oneX of my OneSimCard PEN numbers was changed by the OneSimCard staff without my consent and wish!
I don't think it's normal. May be I am wrong. Could anybody please share their similar stories?
I am using OneSimCard services for business purposes and I placed one of my PEN numbers online on my website and then within some time I received an "apology" letter notifying me about my PEN number change!
Here is the text:

Re: Ticket xxxxx, Responded
Dear Vitaliy
A new message has been added to the service request #43219.
Hello Vitaliy,
We truly apologize, but we updated your Israeli PEN to a new number that you can now access in your account: xxxxxxxxxxxxx.
We apologize, however your old Israeli PEN will no longer be active.
Thank you,
OneSimCard Support

I would like OneSimCard support to explain to me what was the reason for my PEN number change.
Thank you!

[fsotirop]

my personal experience with these guys is that their service sucks!

[OneSimCard]

Hi All,
Recently one of my OneSimCard PEN numbers was changed by the OneSimCard staff without my consent and wish!
I don't think it's normal. May be I am wrong. Could anybody please share their similar stories?
I am using OneSimCard services for business purposes and I placed one of my PEN numbers online on my website and then within some time I received an "apology" letter notifying me about my PEN number change!
Here is the text:
Hello Vitaliy,
We truly apologize, but we updated your Israeli PEN to a new number that you can now access in your account: xxxxxxxxxxxxx.
We apologize, however your old Israeli PEN will no longer be active.
Thank you,
OneSimCard Support

Hi Vitaliy, as you were explained, there was a technical problem with your Israeli number causing it to no longer work. Since the problem could not be fixed, we provided you with a new Israeli number. This is an extremely rare occurrence. Again, we apologize for any inconvenience this caused you.

[OneSimCard]

I have used them in The past, and in my opinion, compared to a lot of similar companies that just cancel your sim card and disappear with your credit without an explanation, they seem to be quite stable.

Thanks Bossman -- our company (Belmont Telecom, Inc.) has been in business since 1994. We are privately held, profitable and growing rapidly. We have watched many other companies over the years appear and then disappear just as quickly leaving their customers on the hook.

[Pasquale Miranda]

The customer service is terrible- They billed for a charger that they shipped NOT working. I both e-mailed and called -but they simply denied it was shipped out that way-seems like an easy way to pad their invoices!!!
BE CAREFUL BEFORE USING THIS SERVICE!!!

Also my bill for 1 week rental for european iphone was $288.
My friend traveling with me -called Verizon to switch on international and her bill was less than 1/2 mine (using her US phone)

This is the last time I use a Phone rental service and definitely the last time I ever use ONESIMCARD

[OneSimCard]

The customer service is terrible- They billed for a charger that they shipped NOT working. I both e-mailed and called -but they simply denied it was shipped out that way-seems like an easy way to pad their invoices!!!
BE CAREFUL BEFORE USING THIS SERVICE!!!

Also my bill for 1 week rental for european iphone was $288.
My friend traveling with me -called Verizon to switch on international and her bill was less than 1/2 mine (using her US phone)

This is the last time I use a Phone rental service and definitely the last time I ever use ONESIMCARD

Pasquale -- you chose to rent the most expensive package (iPhone) at $99.95 for the first week and $9.95 for each additional day (your rental was for 11 total days). You could have rented a basic phone for $19.95. You also chose to buy insurance for the iPhone at $2.99 per day, plus there was the cost of Ground shipping. You only used $80 of actual airtime (avg $7.27 per day) and I encourage you to compare your friend's per minute charges from Verizon to yours and you will see how much you saved on actual usage.

Regarding the damaged iPhone AC charger -- the charger was brand new and everything is fully tested before shipping out our rental packages. You returned an OLD CHARGER with damage to it that had clearly been used for a long time, not the brand new charger we shipped. Here is a picture of the old, used, broken charger you returned: http://i45.tinypic.com/2a962qq.jpg

[fsotirop]

Starting July 2nd data roaming service in ‪European Union‬ for only $0.65 per MB! was $1/mb

[OneSimCard]

Starting July 2nd data roaming service in ‪European Union‬ for only $0.65 per MB! was $1/mb

The exact list of countries with the new 65c/MB data rate ($0.006/10kB billing increment) is as follows:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, UK, Vatican City.

http://www.onesimcard.com/rates (http://www.onesimcard.com/rate)

[fsotirop]

now free incoming calls in bulgaria but outgoing calls in Bulgaria are now more expensive...

[OneSimCard]

now free incoming calls in bulgaria but outgoing calls in Bulgaria are now more expensive...

Outgoing call rates from Bulgaria have not changed:

Incoming calls to EU number: free
Incoming calls to US or other extra number: 20c/min
Outgoing calls: 75c/min
Outgoing calls to another OneSimCard user: 25c/min

http://www.onesimcard.com/rates

[joeljcj2]

-what l are they talking about?
what are smses? do i care?
i want to rent a phone, call hotels, etc. for 3 weeks --price rteasonably
i want to use it in poland lithuania latvia estonia
just to call hotels, call home, etc

will i rent this phone, receve it, open it up, and use it without a masters in electrical engineering or computer sciences or programming

[willydat]

sms stands for "short message service" and simply is text-message in german!
(although it is an abreveation for an english term)

[OneSimCard]

i want to rent a phone, call hotels, etc. for 3 weeks --price rteasonably
i want to use it in poland lithuania latvia estonia
just to call hotels, call home, etc

will i rent this phone, receve it, open it up, and use it without a masters in electrical engineering or computer sciences or programming

You do not need advanced degrees or special knowledge to use OneSimCard. As long as you know how to use a cell phone and dial in international format, i.e. 00-1-617-313-8888, then you will be all set. If you have any questions about international cell phone rental, please read through our Frequently Asked Questions http://www.onesimcard.com/faq and send any questions to our customer support team online at http://www.onesimcard.com/contact.php.